Ultion Lock Reviews 

Great product with excellent service, all good thanks!

Good overall experience

Really easy to order
Had a problem was sorted very promptly.
Really good people to deal with!

Easy and very quick to do, very good quality keys

Excellent customer service. A bit brusque on the first call, but thereafter really helpful and I received a new lock quickly.

Interior lock jammed within 2 days just after I received the 6 extra keys I ordered and paid £119 for and now my door supplier Moray Glass has had to replace the lock and are trying to sort out replacement keys for me
BRIAN All sorted now thanks

Excellent quality, product you can trust.

like the fact that the lock is super strong by giving customers money if someone can break in using the lock. makes me feel confident that you have our best interest by making a very strong lock and hopefully no one will have to claim the money given to you.

Everything went smoothly

Ultion Lock contacted us via email informing us that someone had requested to make a copy of the key / lock code at our tenanted property which we could either accept / reject. We rejected the request as we had not been asked permission by the tenant or the letting agent. With a phone call to Ultion Lock they were able to confirm which key code had been requested which was very helpful.

The lock barrel supplied - a replacement - functions as it should, smoothly and efficiently - unlike it's predecessor, also an Ultion product, which was, from date of installation, awkward and difficult.

the lock came with the new door - and like most companies you make a purchase ( 2 extra keyss) and then you flooded with offers and discounts......how many keys can any household want for a door

Good quality product. Gave peace of mind to an ederly person. Fast and efficient service. Highly recommended.

I recently bought an Ultion Nuki Lock and, to be honest, the whole experience left me pretty disappointed.

When the package arrived, the Nuki smart lock part wasn't sealed, and as soon as I opened it I could see fingerprints and oily/greasy marks all over the lock and handle. It genuinely looked like it had already been opened, handled, or even used before. That's not what you expect when paying for a new product.

I contacted Ultion to raise the issue, but their response was surprising. I was simply told that it was "normal". I expected a bit more understanding given how the product arrived. To make matters worse, they said that if I wanted to return it, I'd have to arrange and pay for the return shipping myself.

In the end, I decided to keep and install the lock because I didn't want the hassle and extra cost of returning it. While it's working fine so far, I'm not happy that I felt pushed into accepting something that didn't seem brand new.

My biggest concern now is what happens if I have a problem in the future. Hopefully their warranty and after-sales support are better than their sales experience.

The only positive thing I can say is that the installation was genuinely quick and easy. The instructions and videos on the website were clear, and I had it fitted in no time.

Overall, the product seems okay, but the condition it arrived in and the customer service response were not what I'd expect from a premium brand.

Great quality door

Good service and good trades man plenty pictures for me to study