Ultraframe Reviews 108

Went on the HUP Surveying course and the Surveying course for UlraRoof and Flat Roof. As always superb training and plenty of time to ask questions.

Great products, great people and superb training. Tim Hussey. N & C Glass Ltd. Ely in Cambs.

We have just recently completed a stand alone hup! Building.
We had site support from Gary who was incredible, really knowledgeable, helpful, friendly, more than happy to answer all of our questions.
We had him for 3 days.
We managed to construct everything from the base to the roof in those days and he left us feeling confident to complete everything else which we have now done so all completed in a week.
Thank you Gary

Really enjoyable 2 days with Mark.
Mark was very informative and knowledgeable and I look forward to working with him and his team in the near future

I recently completed a 2-day training with Mark, and it was an excellent experience. As someone who is just starting in the construction industry, I found the course extremely valuable and well-structured.

Mark is a very knowledgeable and approachable instructor. He explained everything clearly, answered all questions with patience, and made sure everyone understood the material before moving on. The training was both practical and engaging, which made it easy to follow and apply in real situations.

I feel much more confident starting my journey in construction after this course. I would highly recommend this training to anyone, especially beginners looking for a solid foundation.

Thank you for such a great experience!

Just had roof replaced with Ultraframe installed by a local company GAP from sales representative through to installation the team have been exceptionally professional and the finished article looks very good time will tell how good 😆

Initial quality seems excellent and the installation, done by Andy Bell (and friends) of Precision Home Improvements was first-class.
It’s great to have another “proper” room at our bungalow!

Very helpful guys in Tech Support- went out of their way to help. A company that cares about people- recommended!

Everyone I have had the pleasure of dealing with at Ultraframe has been unbelievably helpful, knowledgeable and above all supportive.
Right from the start of the install working with George Brown who made our first flat roof a breeze giving us loads of time saving tips without cutting corners and even getting stuck in helping with fitting.
The guys in the office, Mark Bowler in particular helped out with the building control as he had never seen a HUP system before. Also putting us on the right track with the correct Monocouche render to use on the cement boards.
They have all been an absolute joy to work with and personally hoping to do plenty more of these in the future.
Thank you everyone I’ve dealt with at Ultraframe.

Steven Johnston was very helpful with my pricing issue!

Quick to respond and sorted out the issue in no time.

Ultraframe and their Technical team never fail to deliver. Always prompt with replies and very informative.
Simon Terry
Surveyor
Britelite Ltd

Dave and Miles in technical support are always spot on with their support and advise with any design/structural queries.

using Ultra as a trade installer has been very efficient from my first quote. We took delivery of our first hup home extension with the option to have an assisted fit by Gary and Mark are very informative, both members of staff were very polite on site whilst with our customer I will definitely be using Ultra frame in the future and recommend toanybody thinking of using Ultra frame

Good training course by Mark and very knowledgeable on product and installation.

Brilliant day at ultra frame, mark was a great host and trainer, gave good info on new products, which are amazing. Topped off with a good factory tour and a cracking spread!!!!

The lady I spoke to was very very helpful 5 stars all round Cathedral Gate Construction Ltd ,Salisbury

Since taking over prefix I’ve personally noticed a massive decline in customer experience

I’m currently on my honeymoon abroad with no wi fi phoning everyone in there company to try and get an answer to what time they can be bothered turning up to deliver 2 sets of our doors

Despite the fact we have been very clear with the importance of the deliveries today after already waiting longer than planned and never having any communication

No team member is bothered like they used to be it seems

I used to deal with one staff member but since he retired it’s caused nothing be aggro for my
Company and this today has just topped it

Super service from Sam
Came back with the answers very quickly

Thanks Kyle

Since my previous review, i have discovered that my installers did not supply me with the aftercare manual which would have told me that i should not install internal blinds which created the plastic to warp. however, i still believe that it is very poor planning to use plastic trimmings in a conservatory especially as we know that our summers are getting hotter.

We are absolutely devastated and heartbroken by our experience with Ultraframe/Hup! and their recommended installer, Michael Sullivan (trading as Eco Build Up Ltd / Eco Possibilities). What began as an exciting project to replace our old conservatory with a modern Hup! extension has turned into a financial and emotional nightmare. We’ve lost tens of thousands of pounds and been left with an unfinished, unsafe building site attached to our home — and a back garden that’s been destroyed.

We found Michael Sullivan through Hup!/ Ultraframe’s “Find an Installer” tool, whereby customers input their information and Hup/Ultraframe pass the details onto one of their installers. We trusted (as many would) that this meant he was vetted, reputable, and aligned with the promises made in Hup!’s marketing and social media such as: “local, reliable, Hup! approved” builders, watertight builds in five days, a seamless single-supplier model, and energy efficiency “five times better than the average home.”

The reality couldn’t have been more different.

From the start, Mr Sullivan was unreliable. His team was frequently absent and he ultimately vanished after being paid 90% of our total build costs. He mismeasured the build and then disappeared entirely — ignoring all contact, including legal letters. His former team told us he had changed address without informing us, and it appears he hasn’t even updated his company details and accounts with Companies House.

Despite Hup!/Ultraframe being fully aware that Mr Sullivan had abandoned the project — and that we had already paid him in full — we were shocked to receive a solicitor’s letter on their behalf stating that he hadn’t paid them for the Hup! materials. The very next working day, we contacted the solicitors to explain the situation. Regardless, within 4 days we were sent debt collectors to our home to demand payment — from us. Even though we had already paid.

Hup!/Ultraframe admitted that Michael Sullivan along with their other builders are not actually “approved” — and that they do not vet the installers they refer onto their customers on their website. This completely contradicts their advertising and public messaging. Throughout this ordeal, their support was minimal at best. It took two months for the technical team to amend the mis measurement issue. They referred us onto two other installers with minimal handover to the installer of the mis-measurement problem - one of whom did not respond and had little availability. The other installer they connected us with quoted £1,000 per day plus travel costs just to assess whether the existing materials were usable — a cost we simply could not afford, especially on top of what we’d already paid or to start again they wanted us to pay the same as the original build costs and that was with Hup/Ultraframe's supposed 'Preferential Discounts.'

Throughout dealing with them since April Hup!/Ultraframe refused to take accountability, and left us with no realistic or affordable way to finish the project.

Hup!/Ultraframe may promote their system via glossy ads and celebrity endorsements (such as Laura Jane Clarke from BBC’s Your Home Made Perfect), but when things go wrong, there is no safety net, no accountability, and no real customer protection.

After nearly nine months with Hup! materials in our garden — ruining the grass underneath — we had no choice but to ask Hup!/Ultraframe to come and remove them, just to avoid having to pay even more to dispose of it ourselves.

This ordeal has had a devastating impact on our finances, our health, and our family life. We’ve lost tens of thousands of pounds, had to take time off work due to stress, and pay for storage for a kitchen we still cannot install. This isn’t just a failed home improvement — it’s trauma.

The Hup!/Ultraframe model — which involves referring customers to unvetted third-party installers while taking no responsibility when things go wrong — feels not only flawed, but potentially misleading under consumer protection regulations.

Please be warned: this is not the “fast, energy-efficient, one-supplier” solution it claims to be. Do your due diligence. And think very carefully before placing your trust in Hup!/Ultraframe, the Hup! system, or their “Find an Installer” tool.

Ultraframe are the market leader for a reason, they have exceptional products, very professional staff and there technical support is second to none, the external sales lady in the South East is in a class of her own as the product she knows inside out,