Underground England Reviews 

Wonderful boot manufacturer!
Love the brand, the models in fashion grunge, punk style! Offer even custom made so you get exaclty what you want! Love it!

I've been wearing Underground England foot apparel for years now. Being that I live in the U.S. I've purchased there footwear through store outlets in New York and Hollywood. And just recently have become very good friends with the actual retail crew at Underground England and the experience has been nothing but a joy and a pleasure to work with them. Great styles, excellent quality, and diverse colors and fashion. 100 thumbs up from me! Mq

Chaussures commandées fin octobre. Jamais reçues évidemment. Reçu le remboursement que ce mois ci c'est à dire juillet après plusieurs mail. Si ça vous arrive, je vous invite à prendre contact avec underground france qui eux sont super compréhensifs et je pense que c'est grâce à eux que j'ai reçu mon remboursement. Bon, ils ne m'ont pas remboursé les frais de port par contre...

To be honest I'm only giving 1 star because I am unable to give 0. I ordered shoes from these guys back in September 2018 in store as they didn't have my size and I was told it would take 8 weeks for them to come in, I paid £4.95 postage at the time for them to be delivered to my home as well as the £150 for the shoes. Just before the 8 weeks point had come up, I tried getting in touch to find out the whereabouts... I really struggled to actually speak to anyone, the phone lines just rung out over and over again. I emailed in the end, and received an email back telling me that they would be arriving in a few weeks due to a delay in the warehouse. Once that second deadline came up, I contacted them again due to not hearing anything and not having received my shoes and was told the same thing again, with a new deadline of a few more weeks. This went on for months and months, I eventually had a message from someone higher up as well, giving me a specific date this time. He offered me a £50 voucher of "goodwill" which I declined as I didn't see the point in ordering yet more items from a company who couldn't deliver the shoes I had ordered 4 months or so prior. Yet, still nothing arrived. I was told my refund request had been submitted at the end of March 2019 and I would receive it within 7-14 working days. I never received the refund. By this point, my emails were just being ignored and I got so fed up with the whole thing, on the 18th April 2019, I filed a government money claim for breach of contract and left it with them. Underground eventually responded saying they had sent me a refund. Which was a flat out lie. I eventually had to get the money back via my bank as being a fraud and I reported Underground as fraudulent to the Citizens Advice Bureau. This whole experience was incredibly frustrating and upsetting as had I just looked online at the many reviews from people who have had a similar experience, I would never have ordered them. Underground still have my money to this day and I never received my shoes. Would never use this company ever again after this experience.

Having read the poor reviews online I took very careful steps and didn't hand over any money before-hand. I spoke to the manager and visited their shop in London. I Then placed an order for two pairs of boots and lo' and behold they had one pair in stock and in my size. I get home to find that the boots had arrived. I open them up and see that the box for a start was in a rather poor state but that was not the worst of it. I looked at the boots and the stitching was so poor that the tongue on one boot was not even attached. It was as though they really did not care. Since they have moved production outside of the UK they really, really are not the same quality of boot. This is rush job work and not in any way shape or form worth the cash, the wait and endless delays that you've all read about and the quality of workmanship is just not there. I have much better handmade boots (Solovair) here and several pairs and I have to say that sadly even machine made boots are of a higher standard than what I received. Also note: they were not made to the same standard as what I saw for myself in their shop in Soho, London.

The sales agent wouldn't not admit fault and kept on trying to wriggle his way out of it but it doesn't matter because before sending them back I took videos and photos that I'll upload to show you all just how poor Underground Boot's output is these days. I posted the boots back and although I opened up a claim through Paypal I still have not as yet received the return postage costs back tot he UK. Look elsewhere and support manufacturers that will make good quality, hand made boots and don't waste your time with this laughable outfit of a 'business'. Never, ever rely on past reputation to secure your future, Underground Boots - people wise up and drop you like a lead balloon. Wasted a good 6 months of my time with this company that involved E-Mails, phone calls and having to visit their shop in London whilst I happened to be in London, and never, ever again will I do this. Buy Solovair if you want quality instead as I did.

It’s a fraud!!!
Ordered a pair of boots on 21th September 2019,never receive!

Excellent customer service! With quick shipping even with a custom order! Definitely will be buying from again and definitely recommend! If there was a problem with their shipping times in the past there DEFINITELY isn't anymore! 🖤🖤🖤

Such great service! I ordered a tartan mini skirt for an event, needed to reorder a different size and they got it to me the next day! Great quality clothing and really helpful and lovely throughout :)

I ordered Wulfrun shoes for my daughter in June 2019. I would email periodically to enquire about progress and be put off, albeit very politely. I was told at one point that the shoes were 'in a shipment' due in October. In January 2020 I was told that they were 'under production' because of a delay in the soles.....I could have left it but I seriously doubted at that point that we would ever see those shoes. I asked Underground for a refund which they did not engage with, but once I involved American Express in the process, a refund was provided. This business model is a farce!

Another cool sweatshirt from one of my favourite brands, ordered online and delivered in 3 days.

fast ordering and fast sending happy with the shoes

Underground make brilliant creepers. I’ve been a customer for decades and they just keep getting better. The recent bespoke service is amazing. I got a pair of pink creeper boots with leopard skin fronts for my daughter’s wedding. They looked brilliant.

Evitez de commander de la France : chaussures jamais reçues, et malgré les réclamations par mail, jamais remboursées. Coût : environ 135 euros. Ce devait être un cadeau de Noël...

I order a pair of undergrounds for 300€ in the beginning of april. After more than 4 months of waiting and weekly telling me the shoes would be send out the next week, the shoes arrived in wrong size.

I asked them for a refund, they replied it would not be possible as it was a custom order, which is not true. So I sent them back and now, more than 6 months after ordering I'm still waiting for the refund.

That's not just bad service, that's fraud.

22 months later I finally got my boots!!! Thank you!!!
I placed my order on November 5th,2017 it was for a custom made pair of Rangers which at last arrived at the end of this September 2019. This has been the single most frustrating shopping experience i've ever had. The boots are great and fit like a glove but they are not worth two years of heartache and disappointments!!!!!!!
I wouldn't be able to comfortably recommend this shop to anyone I know. Its a shame and it saddens me not to be able to support them because I've been their customer since 1988, and made many great memories with their boots.
I hope they'll be able to fix the problems they had with production so that moving forward they can make many customers happy
Thank you
Sarah

EDIT: Underground reported me and tried to take down my review! However, I provided legitimate documentation to Trustpilot and my review was reinstated! Underground is being shady and reporting all the bad reviews to increase their rating because they know they are committing fraud. My review is now VERIFIED.
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I was finally refunded in full by PayPal.

I am renewing my 1-star review that I wrote on August 16, 2017. I ordered shoes in February 2017 and never received them.

In my previous review, I described how to get your money back (Titled: File Claim Immediately - Underground is a Fraud). In order to get a refund, you have to file a claim/dispute through your bank, credit card company, or PayPal. Underground England will not refund you no matter how much you relay your frustration or provide documentation.

Underground's customer service has been quite atrocious and my experience has been extremely lacklustre, which warrants my updated 1-star review. Sadly, I will no longer be a customer. It is very upsetting to see so many others having the same bad experience.

[Previous review below.]

5 stars for the order process and customer service. This year I've bought a pair of Underground Wulfrun Creeper in tartan. Before confirming my order, I received all information on delivery. The model I chose needed 12 weeks to be ready because it was made specifically for my order, which was ok for me. During these weeks I had been in constant touch with the customer service sending me updates on the progress of my order. I received my gorgeous creepers perfectly on time. 100% satisfied. Looking forward to visiting the shop in London!

Underground take care to his customers a lot always!!!
Thank you so much.

Placed online custom order in February 2017 (valued over £200). They were delayed for over two years. I eventually asked for a refund, which they rejected because the shoes were "in production". About a month later they sent a message saying they couldn't produce the shoes. They said my refund would arrive in two weeks, then closed the order. My refund hasn't arrived (over a month later) and they won't reply, even after I've earned them that I will seek am ombudsman.
AVOID THIS COMPANY.

Great shop in good location really helpful girl working there today BH Monday I’ll be back