United Carpets & Beds - Scunthorpe Reviews 

What a Team , what a great Family company and an absolute please deal with .

I've used your Scunthorpe store many times before having recently moved house and all the staff have been helpful and knowledgeable! I've purchased a bed and a number of carpets, laminate and vinyl from them and the quality of all was great.

Thank you to Scott and Layla who have always helped me. You're also the only company in my experience who's fitters leave the room tidy with trimmings left neatly in a pile. Thank you.

I bought a carpet and vinyl through the Scunthorpe branch and had a slight problem with the vinyl: but the service to get this resolved by the staff and fitters was really good.

Update:

As you can see from the owners' standard response (bad mistake for reputational damage) they ask US to contact them yet they have all they need in review to find us and contact as which would be more appropriate. Anyway, we did contact them and learned the following:

The contractors are family so there's no way they are going to dismiss them. Goodness knows why they can't work as one unit and split the difference....hmmmm lack of trust perhaps with your own family 🤔. They sent the fitter back to fix the problems however they didn't do this and there's absolutely no difference between the previous job or the fix. I wanted to share images but that's not possible here.

Pros:

Leila, is very welcoming on the front desk and telephone.

The owner is very accommodating and knowledgeable about the various floor products.

The product is very good quality.

The shop is well positioned near to other home stores.

Didn't have to wait long for delivery or fitting.

Fitters are available.

Cons:

Fitters are contracted in, one for screeding the other for laying.

Fitters and screeders paid independently.

Made fuss about the movement of our white goods although did it but made us feel uncomfortable. Husband is disabled.

Screeder threatened to walk off the job.

Screeder cracked our kickboard whilst trying to pull it off without first checking to see how it was fixed, by screws.

We asked for a discount off his price to be able to replace the board but he refused. Said he'd walk off job.

Had to compromise to complete the work in time and now have to pay for a whole set of kickboards.

The shop didn't send anyone out to measure up so did it all ourselves which in essence wasn't a problem but if we had mismeasured then it probably would have been our fault.

The colour match we were looking for in order to get a seamless look between room next door was appalling and although our fault for choosing, in the shop, using a photo we took along with us, could have been corrected had the owner come out and advised us of the colour difference which would have existed.

The transparent sealant was shabbily applied and could be seen from a standing position anywhere in the room. We have since had to remove it albeit we didn't notice whilst they were here or would have told them.

Complete price for job was expensive for size of room.

Scunthorpe store …. Fantastic service. Very helpful staff.The carpet fitters did an excellent job. Really pleased with the whole experience 😊 thank you .

We had our living room carpet fitted, the process was easy and stress free from choosing in store, to having it fitted! Everyone involved throughout the process was knowledgeable, kind and courteous, I would definitely recommend!

Excellent service and excellent fitters that do a great job.

Justin demonstrated good knowledge of stock. He listened to my needs. With his help I was able to choose a carpet that best suited my needs and budget. He was approachable, friendly, professional and well mannered. He answered any questions I had. I was extremely pleased to have this kind of experience - as it enabled me in making an informed decision.

Very pleased with the service and prices of the carpets and bed that we purchased was very reasonable. Didn't have to wait long for the carpet to be fitted. Adam rang to arrange a suitable date for the carpet fitter, he was very polite and helpful.

We have always used UC
Had our whole house done (laminates) more than 20 yrs ago and replaced carpet on stairs and 2nd time, 2 bed rooms carpeted for our daughters flat, bought 4 Mattresses from them
They always been of excellent quality, friendly and with great service

I bought cushion flooring and had it fitted in my bathroom I love it looks great

Fabulous customer service managed to get our carpet ordered, delivered and fitted in a week.....brilliant service
The quality of the carpet is fabulous and the carpet fitters did an excellent job....would definately recommend 100%

I ordered a bed, was told originally 2-3 weeks delivery, I had to chase it, it then came in 4 weeks. Had it delivered, I asked for the softest mattress as this is what I wanted, what I have is like sleeping on a wooden board! It is so uncomfortable and cheap quality, I can’t sleep on it, I paid enough so thought the quality would be better than this, I will get another mattress somewhere else, what I actually want! I will never go back here again!! Nice enough people, shame about the goods!! Needs better organisation.

Great priced carpets and fantastic service

Used this company twice.fitters were very good,attention to detail was very good. clean up at end of fitting.
Will recomend as 5 star...

We had our landing and stairs recarpeted this morning,was we totally satisfied....
The answer is a very big YES .
The lads did a very good job (thank you to them).
Ps,
The staff at the store were friendly and very helpful.
Will be there for more carpet soon.