urbanbubble Reviews 

Carl was great and managed to fix our balcony door himself when we had been unable to get any contractors to resolve the issue. The door had become stuck and we were unable to unlock it properly, but Carl identified the problem and had it fixed very quickly. Really appreciate his help!

Alessandra was super friendly and helpful, great communication & helped answer all my questions as a first time renter. Since finding the right flat, urban bubble have been great!

Urban Bubble has been, without question, the worst property management company I've ever dealt with. They are responsible for managing Viadux, which is marketed as a luxury development, but the management experience couldn't be further from that description.

Communication is appalling. They seem to hide behind emails and computer screens rather than providing clear answers or taking ownership of problems. Getting a meaningful response is almost impossible, and maintenance requests disappear into a black hole.

I attended a meeting with management to discuss the numerous ongoing issues affecting residents. I left feeling that they were dismissive, uninterested and completely lacking in leadership. There was plenty of talk but very little accountability, and I have little confidence that any of the concerns raised will actually be addressed.

The building suffers from persistent maintenance problems. In our case, a leak that had been reported long before was never properly repaired. Instead, temporary fixes were carried out until the problem escalated, eventually leaving us without hot water for several days. This situation was entirely avoidable had the issue been dealt with properly in the first place.

Maintenance requests regularly go unanswered for months despite repeated follow-ups. Residents are told that quotes are being obtained for repairs, yet nothing ever seems to happen. Meanwhile, charges continue to appear. There are also apartments suffering from damp, with residents raising concerns about the impact on their health, yet meaningful action appears painfully slow or non-existent.

The most worrying part is that this doesn't feel like an isolated experience. Speaking to residents across this 300+ apartment development, I genuinely struggle to find anyone with something positive to say about Urban Bubble. The level of frustration throughout the building is remarkable.

Whether the problem is poorly trained staff, ineffective systems or a complete lack of leadership from the top, something is fundamentally broken. If this is how a "luxury" development is managed, I'd hate to see what they consider standard.

Urban Bubble has caused unnecessary stress, frustration and disappointment for me, my housemates and many of our friends living in Viadux. Residents deserve a management company that communicates honestly, takes responsibility and actually resolves problems instead of endlessly delaying them.

I would strongly advise anyone considering renting or buying in an Urban Bubble-managed development to do their research and speak to current residents before making a decision. Based on my experience, I cannot recommend this company.

Substandard property management services.

Good at hiding behind a computer n avoiding giving answers to any problems in Viadux !! Had meeting with management regarding numerous problems found them ignorant !Don’t think they listened also be very surprised if they follow through to address issues! Lack leadership n back bone !

Carl was so helpful and fixed everything !

Hannah and Johanne made this the easiest and quickest process ever. So quick with their responses and explained everything so clearly. Couldn’t recommend these ladies enough!!

I have lived at Box Makers Yard for several months and want to be clear upfront: the on-site staff are lovely, genuinely friendly and do their best. This review is not about them. It is about the way this building is managed at a higher level by urbanbubble and Legal & General, which has been deeply disappointing.

The underground car park gates have failed three times since February 2026, leaving the facility unsecured for a combined total of approximately nine weeks across the first two failures alone. This is all documented in the building's own official announcements. During the first failure, which lasted 35 days, a security guard was deployed as a temporary measure — on the one occasion I saw him, he was asleep in his car. During the second failure, the situation escalated to the point where the north lift lobby was also left permanently unlocked, meaning anyone could walk in through the car park and access every front door in the building. The third failure began in June 2026 and as of the time of writing, the gates are still not fully resolved, adding a further four to five weeks to an already unacceptable total.

I pay £160 per month specifically for a secure parking space. I raised a formal complaint in March 2026. After weeks of being ignored, the compensation offer I received was £10.67 — two days of charges — for what is now approaching fourteen weeks of documented failure across three separate incidents. That offer was not a mistake. It was their considered position after review.
I have since escalated to urbanbubble head office and LGIM directly. The building markets itself as premium. The price reflects that. The service does not.

If you are considering moving here, the apartments are beautiful and the building itself is well designed. Just be aware that when things go wrong, and they do go wrong repeatedly, the management response is slow, dismissive, and disconnected from the reality residents are actually experiencing.

I have had an excellent experience with the Urbanbubble lettings team. Dorota called me within minutes of my initial enquiry on Rightmove and was able to book me in for a viewing straight away. At the viewing, Johanne was friendly and professional, well equipped with all the information I needed. She was then quick to follow up and progress my application, resulting in a same-day approval from the landlord. Overall very happy with the high quality of service and communication.

Honestly a joke of a company- I do not know a single person in my 800+ person complex who’ve had a positive experience
They’ve chased me for referencing (on a property I not only already live in but have resigned the contract with 2 times)
Their newest thing is harassing my old housemate and I for £738 with no reference as to what for?
We didn’t have any outstanding bills or rent so maybe they’re just bored?
The whole company need to either be retrained, restructured or if it’s not the staff that are incompetent maybe it’s their systems in which case get some new ones.
Is their CEO just a figurehead or is he actually there to lead? Because this isn’t ok.
Your company is an embarrassment and the amount of stress and upset it has caused myself, my housemates and friends in my development is despicable

Edit/ update: 07/06/2026
I have now received a threatening email saying I owe £6k, my new housemate has received a similar threatening letter and my old housemate has received one saying she owes the current property over £2k

I called and pressed to option of “if you’re existing tenant and have an issue” I got put through to a particularly rude and unhelpful customer service attendant called Beth in the Manchester office on the property management team. I sent her the email and she refused to help any further and kept fobbing me off with “I need to review it to put to the right department” I asked if/ when they would contact me as I’ve started a new job and will struggle to talk. She stated “ONCE AGAIN this isn’t my department so I don’t know”

Big shout out to Beth- clearly feeling big job satisfaction

I’ve had a terrible experience with UrbanBubble. They are completely negligent. Not a single maintenance issue I have reported has been addressed - or even responded to - in months, regardless of chasing up multiple times. The worst service I’ve experienced. Avoid at all costs.

I would like to thank the Urban Bubble team for their excellent service in re-letting my property at Falkner Place.

The communication throughout the process has been prompt, professional and reassuring. After an initial applicant withdrew for personal reasons, the team acted quickly, secured further viewings and successfully found a new tenant at the full asking rent of £900 per month.

A special thank you to Dora for keeping me informed throughout the process, and to Xavier, Johanne, Abbi and the wider team for their hard work and support. Referencing, contracts and move-in arrangements have all been handled efficiently and professionally.

This is the second time Urban Bubble has successfully re-let one of my properties, and I have been consistently impressed by their responsiveness, communication and commitment to achieving the best outcome for landlords.

Many thanks to everyone involved.
Kind Regards
Surendra Patel

Alessandra was lovely, friendly and patient. She kept us informed throughout the entire process.

They are really helpful and quick when it comes to solving problems. They care about their customers. Agents like Alessandra make sure they assist you until you've got what you want.

Thanks so much for Xavier’ s kind help. He replied really quickly. That’s really helpful

Carl was superb, he was very friendly and knowledgeable. Always a pleasure when he comes to the apartment.

Right, they have discounted rent for key workers but the funny thing its not for all of key workers. Double standards?

Alessandra was very helpful and knowledgeable on the property. Responses were quick as was the application process for the rental.

Alessandra has been very helpful and has made the process a lot easier for us. Would recommend

It’s often said that success in property is all about "location, location, location", but in my experience, it’s equally about "people, people, people."

Urbanbubble has some truly excellent people within its organisation, and they make all the difference. I genuinely feel that my property is being well looked after, and I always receive timely, clear communication and updates that keep me informed and reassured.

Alessandra, Johanne and Rose consistently go above and beyond in the way they represent both me and Urbanbubble. Their professionalism, responsiveness and dedication are a real credit to the company.

Many thanks to you both. Your outstanding service is a major reason why I continue to work with Urbanbubble.