Vacationcare Limited Reviews 

I really wish I had checked the reviews before I had booked and looking at the responses from the company following any negative feedback its clear to see just how unprofessional this company really is.

We arrived early morning to drop off our car and it was hard to ignore the smell of cannabis and staff members messing around like children in a playground. We were also a little surprised by the additional £10 charge, which when later looked, it was in the small print. When we purchase airport parking the price we pay is the final price so please consider this if booking. We arrived at the airport safe albeit the vans they use are a little battered and no company branding.

We arrived at the airport early hours of the morning for pick up and to cut a long story short we waited just under an hour for them to arrive which is appalling. After numerous phone calls telling us different stories that didn’t add up, it was very frustrating. We were stood in the right place, actually right by the barrier where vehicles entered looking out for the company but as their vans were not branded this made it even difficult. They claimed they were going to set off in 5 mins, 15 mins later still nothing. We called again they said their on their way and again no one showed up. Called 7 mins later and they claimed they came by twice but this certainly wasn’t the case as all vehicles were branded and picking up passengers and both my partner and I was checking with each of the drivers. I understand they may have been busy but there is no need to lie as this is even more frustrating especially when you have a 1 year old with you who’s extremely tired and just wants to get home.

When returning to their office, the staff behind became extremely abusive which was quite scary and to us which is not the right or professional way to handle things when a customer is expressing their dissatisfaction.

I really don’t know who owns this company but the bullies and liars that have been employed will soon make this company bankrupt.

I strongly suggest reading all the reviews before you choose here. If you want extra fees to pay, smell cannabis, naff vans, long waits and diabolical staff with no customer service skill and only abusive and violence as an option - this is the place for you. Scary old men drugged up is not who I want to be dealing with. For us, never ever in a million years, we will stick to our usual which is toad parking and jet parks who are amazing.

YOU GET WHAT YOU PAY FOR....!!

Cheap and cheerful, albeit on time. Dropped us of circa 100m walk to terminal 2 at ManchesterAirport.....wasn't expecting to walk. The Carpark is somewhat dilapidated, and the transfer van was rescued from the scrapyard; surprised its even passed an MOT.
The staff are in casual cloths...NO uniform, but efficient.
Charged £10 (hidden cost) for airport charges...could have been made clearer at the time of the booking!!

Q. Would I use again??
A. A resounding NO, pay a bit more and get a far more superior service...!!!

This is my second time using vacationcare parking. First I was abit nervous to use them however I have had the best service from them. Dropped off at the airport and picked back up no problem. The guys which I will mention a few shay and babs were nothing but helpful and pleasant. Thank you so much for the service.

Second time with Vacation Care and can’t fault them. I just don’t get the negative reviews??? Park your car for a week or more in a safe place, collect it after your holiday and drive home. Simple!!
Well done guys and keep up the good work 👍

Abuse and dangerous driving of my car. Go straight to dashcam footage.

There is no zero on this review site.

On 5th April at about 09.45am I Dropped my 7mth old RAV4 plug in Hibrid car off then flew to New York. I returned 7 days later and all was OK.

Upon viewing dash can footage later that day I could not believe my eyes. The person parking my 315bhp car was fooling around with another car employee. The driver drove my car at him (what if the other guy had fallen over) during this fooling around?. The driver was also laughing.

The driver then sped off in the car for about 6 seconds. This car does 0 to 60 in less than 6 seconds. He then drove the car at speed up the ramp whilst screaming the tyres. Again laughing with joy.

I rang this company and explained what I had witnessed, only to be told the owner of company is not a front facing person and that the manager would call me in 2 days.

Having booked a holiday for our 15th wedding anniversary & turning up at Birmingham to be told we were actually flying from Manchester (without being notified) was to say the least stressful 😩! We had to book with vacationcare in the car whilst driving frantically up the M6 trying to get 100 miles to Manchester without missing the flight in rush hour.

We called ahead to Ryan who was incredibly empathetic of the situation we were in and instantly committed to making sure we got the flight, we pulled in the car park with Ryan stood waiting to get us parked, we all jumped out, a member of staff was waiting to load the suitcases into the bus and take us straight to the airport. Had the service we received from the Ryan and the team not have been as good or efficient we would have undoubtedly missed the flight. We arrived at the gate literally with minutes to spare.

Landed back in from the holiday, rang the number and was on the bus within 10 minutes! Amazing service. Will not think twice about using this company when we fly from Manchester in the future.

Thank you to all the team for a 5star service *****

Excellent service. The staff were very polite and friendly. They were very well organised. After dropping my car off, I was checking and at the airport within 10mins. I would highly recommend using them. I’ll well be next time I fly.

It's like an episode of Shameless!
Staff are friendly but rough.... All smoking weed!
Picked up by a lad in what must have been his own car, drove at high speed and came to a screeching halt in front of us. He said the boot didn't open so could we put our cases on our knees!!
Car was filthy inside.
Would never use again!!

One star, as there is no option for zero!
I strongly advise against using this car park service, especially if you are with family or children.
Upon entering the office, I was immediately hit with a strong smell of marijuana, setting a negative tone for the entire visit and raising concerns.
The staff members were shockingly rude and used inappropriate language. They informed us that the shuttle bus was not operational and arranged for a taxi on the premise that the fare would be covered by the business, with the option to claim it back upon our return.
Upon arriving back at the car park, our attempts to contact them from the airport went unanswered, leaving us with no choice but to incur another taxi fare out of our own pockets.
When we requested a refund from the staff, they resorted to shouting and further disrespect instead of addressing our concerns civilised.
Additionally, witnessing a group of young men attempting to siphon fuel from a nearby car only added to my concerns about the safety and security of my own vehicle.
Overall, my experience was deeply disappointing. I strongly urge potential customers to reconsider using their services.

AVIOD! AVIOD! AVIOD!
On arrival to the carpark, the very strong smell of weed overpower our car, this was just opening the window to press the button.
Once in the grotty “office” the smell of weed was disgusting!
We were then told to pay £10 cash for some other parking!? Cash only and no receipt given.

On journey back, rang the number with no answer twice. When they did answer, said they had no minibus to collect us and to get a taxi.

Once at the carpark, still stinking of weed, they refused to pay for the taxi.

Argued that is was not their problem and it was their bosses. Who conveniently they couldnt get hold of.

Thankfully our car was there, as we were getting very concerned on the journey over.
So the total cost of this horrific service meant we were better off parking at the airport.

AVIOD! AVIOD! AVIOD!

I arrived to park my car with my partner on 27th December 2023, only to be told initially that I would have to go and park somewhere else because the car park was closed on New Year's Eve when we were to return. I had not been informed about this at all and furthermore, my friend who had made the booking for me was due to fly out on New Year's Day and they told us that they would also be closed on that day (she is still trying to get this dealt with after complaining and not receiving a response). We were very lucky that the guy we spoke to clearly felt very bad about having to give us this information. He ended up saying (after I made it clear that it was the company's problem and they needed to take responsibility for it) that he would sort it out at their end and I would have to pick up my car from the car park security guard on a lower floor upon our return. He also gave me his personal number and said that if the company failed to answer the phone when we returned that he would come and get us himself.
It turned out that my friend who was having to deal with her own version of this problem was told that my partner and I would have to get a taxi from the airport to the car park since we had paid for parking only and not the meet and greet service which is advertised! I ended up texting the employee that we spoke to on the 27th, who basically rescued us and his company from a very bad situation. I cannot praise this guy enough for going above and beyond, making sure that we got to our car safely and ensuring that he did what was promised. I will not use the company again, simply because they had no physical record of our booking (it seemed a bit of a shambles in the office actually), had not bothered to inform any customers that did have bookings over the new year that they would be unable to use the service, and they have been terrible at responding to my friend's complaint about the situation (she did have to make alternative arrangements for parking).

DO NOT USE!!
AVOID AT ALL COSTS!!!
Worst company i’ve ever used.
The company director and manager is rude and disrespectful. After damaging my car when I went on holiday they initially accepted liability and agreed to repair the vehicle. They then prolonged the process as much as they could and kept delaying their response. Every time i’d email them they’d ask me to go to a company that was not able to repair the level of damages. Very rude staff members and an unprofessional owner of the company.

Unfortunately, I did not check the companies reviews before using the service, otherwise I would have avoided completely!

I will be pursing the costs of the damages by legal action.

AVOID AT ALL COSTS AND JUST PAY THE EXTRA MONEY TO PARK IN THE AIRPORTS OWN CAR PARK!!!
(Unless you want your vehicle to be damaged by them and then for them to ignore you for months)

Disgusting company! Booked and paid for car parking on boxing day morning, turned up, car park closed, mobile number provided switched off, nearly missed our flight! 2 days later call to find out what happened and get a refund, no apology or excuse other than we were closed, then to be spoke to in the most disgusting manner, he actually said 'who the f**** do you think you're speaking to'. The guy answering the phone needs sacking and educating. I'd say this is the worst service I've ever experienced from any company ever! Due to this inadequate company being able to do a simple task, this resulted in us having to pay over £100 check-in fees because we were more than late. Be warned and stay clear of these cowboys.

We've used Vacationcare a couple of times and never had any problems - always had a good experience and cheap too! Definitely be using them again

I used vacation care manchester in November and it was very good. Travelling across it was easy to find and when I got there everyone down to earth and friendly. Good service if you want to park in a proper place and save some money.

Really surprised at negative reviews. We used them recently and service was excellent all round. Friendly helpfull staff even to the point of keeping a laptop bag with laptop and video in it safe for us after we left it withthem by accident.

I noticed some scratches on my car after I left it on the car park, looked as someone opening their car door had hit my car front door. Reported to the owner who promised me to check the CCTV cameras. I emailed them twice, completely ignored me. Not recommend.

fast, cheap and efficient, Andrew was very helpful and kind

Only gave 1 star because i couldn't give zero
DO NOT USE THIS CAR PARK
My car was damaged here whilst I was away
Photos taken before I left the car park the morning we collected the car
6 emails and numerous phone calls later and nothing no reply from the company and the OWNER won't return my calls owner is always out
DO NOT USE THIS CAR PARK