Vans Reviews 

1c - They work with YODEL who regularly "misplaces" parcels.

2 - The customer service team is lazy and even though you provide clear evidence that the parcel was not delivered they say that they are satisfied it was all OK. Ridiculous!

The evidence I provided showed: 1) it is clear as day that the parcel was left at another building entrance, 2) there is no record of any parcel being delivered with the concierge and 3) the fake photos the driver provided clearly shows that the parcel was left outside the building. No reasonable human being could come to this conclusion unless you intentionally want me to do a chargeback because of some laziness on your part to not process this.

Overall ridiculous experience - an absolute joke of a service.

They use yodel, avoid, parcels always get stolen, wont be ordering from vans again

I can't believe I'm writing this after 30 years of buying Vans. But this brand is a shadow of it's former self, from the quality of the clothing to the customer care.

You're lucky if you even get your stuff half the time as they've chosen to use the worst courier in the UK.

It is clear Vans have cut costs as much as possible and it reflects in the quality.

Time to give Etnies a try again.

I love Vans, shoes and clothing, both myself and my son live in vans shoes. However, it looks like its on the brink of colapse completely. MCR shop has closed down, meaning Trafford centre is the next option and id rather pick my own eyeballs out than go there. I asked my dad for a voucher for my bday to get a coat online, he bought it in store at trafford centre, came in a crappy little envelope and was a till receipt, to find out it cant be used online.... I wanted a £110 coat. I was also bought an online gift card by work, however it wouldn't work online, another kick after finding out i couldn't use the £50 one off my dad online. spoke to their customer service and i've literally never had worse, i could have a better stab at advising their customers than the employees can. All in all, will question the next time I need shoes for my son / myself, any bags or clothing too, not worth the hassle.

Firstly the order arrived separately and days apart, OK no problem.
Neither items fit properly so I returned them using Yodel as per the returns policy. I have received a refund for 1 item and nothing for the other?! No response from 'customer services'. Very disappointing

I've always had a couple of pairs of Vans for everyday wear, always found them really comfy and last for ages. Unfortunately the last 2 pairs have really been of a poor quality, one pair started to come apart on the seam and my current pair have begun to leak from the sole, despite being less than 12 months old and only worn lightly. I complained to Vans and despite a couple of replies they basically stood firm stating it's "normal wear and tear / improper care", which frankly is nonsense. My opinion is the quality has drastically declined the last couple of years, which is such a shame, but no longer worth anywhere near the cost.

I absolutely Van my sliders are so comfortable and I was able to go out walking Safely in them during the summer they are now my house shoes, Van Pumps are an absolute God send for me a also I love my jumper its so beautiful I sized up and it's like a great big hug I am ADHD neurodivergent and bipolar effective disorder so mental health and neurodivergent complex needs I sleep with a weighted blanket and that jumper is like heaven also vans are the only shoe's that I can wear they are barefoot friendly and don't try to squeeze my baby toe into the wrong position as part of ADHD I suffer with dyspraxia so fall over my own feet I fall up the stairs on my trousers if they've come and rolled, you name it I fall over it. But Vans shoes are the ONLY brand without buying specific barefoot friendly that aren't fashionable or even nice to look at that I can safely wear without feeling like I look like a special case basily I aur disabled but no me should have to Stand out or seel people looking at them because of the basic blend available barefoot friendly shoes Vans are so comfortable other brands are just so tight around the toes they're impossible to wear as beautiful as they look they just are not a safe or comfortable option for me or people like me vans tick all the boxes they are fashionable they are stylish they are comfortable and above all else they are safest option on the English market right now

I have been shopping at Vans for over 20 years and have rarely been disappointed, I own over 25 pairs, I even use slip on Vans for slippers, and I am still to this day impressed with the quality of the shoes and the fit and comfort, cannot say the same for any other shoe company, if they did running shoes I would probably have tried them too.
Great choice of styles (my preference is laced up "Old Skool", plenty of choice of colours too, I have a good range of styles and colours in my collection, all of which I wear from time to time.
The staff at Vans are usually really helpful too, and unlike some shops where the staff are miserable and don't want to help, I have rarely come across any bad attitude in Vans stores, usually they go the extra mile to make sure you're happy with the purchase.

I also have multiple pairs of Vans jeans, My current favourite jeans are all Vans, also t shirts, short sleeved shorts, shirts, hoodies, hats, and coats... i fact my best winter coat is over 15 years old and is Vans.... quality lasts and Vans sell good quality

The only downside is the family loyalty plan, where points can be earned on purchases, most of mine vanished, it would be great if they could fix it but its not enough to rate the store down or stop buying their products

I've worn Vans fairly religiously since around 2019. I've noticed more of the recent pairs I've bought having very uncomfortable protuding lips around the achilles area. Last straw was my last order, which arrived quick but the overall quality felt extremely cheap; like wearing cardboard compared to my older pairs. I'm returning my latest pair and likely won't buy again.

I was getting concerned about how long my delivery was taking and the lack of updates from shipping, from both vans and yodel (who was delivering it).

Dylan responded very quickly with a very informative and helpful email stating how it was most likely still in customs due to lack of updates, and that if it was not delivered by a certain date to email back so that it could be investigated. The email was very well written, and I wish customer care teams at other companies took notes.

My delivery arrived the day before it would be considered "late". I would have preferred it to have arrived a bit earlier, but I can understand that customs can be a bit slow!

Ordered shoes, stated 3 to 5 working days for delivery, its apparently not going to arrive for a further 12 to 15 days because they dont state stuff ships from Prague sometimes.

Bought a belt and a bag - bag was not delivered. Customer service is non existent - has this website just stolen £50 from me???!!!!

Just made a first order from Vans UK, & was really worried after reading the many negative reviews on here. Should not have worried though, as order was delivered promptly with no issues. Would not hesitate to order from them again.

I ordered a pair of Vans from Amazon and within a few months, the soles started coming away. Vans told me Amazon was responsible, so I got a refund through them- but had to pay extra for a replacement pair because the originals were no longer on sale.

Same issue happened again, and this time Amazon directed me to Vans. I asked for a refund, but it took over a month of back-and-forth just to get a voucher for their own website.

When I finally used the voucher, the order arrived in separate deliveries- one of which wasn't even sealed properly. Their website tracking still shows everything as “processing,” even for the items I’ve already received.

Summary:
Poor shoe quality—they don’t last
Poor customer service—slow, confusing, and unhelpful

Overall: not worth the hassle

Also like other reviews I am waiting for a refund, I have been waiting over 2 months after they acknowledged receipt of my return (and have had to chase it up every couple of weeks), I keep getting promised a refund for the returned item but it never arrives. Had to open up a dispute with PayPal in the end.

I always wear Vans and place orders with them all the time, and this is the first thing I've had to return, really disappointing experience. Thankfully I paid with PayPal and could ask them to step in.

Was offered a 20% discount from vans for my birthday. Ordered some Vans in time for my sons to gift me on my Bday. Dispatched day after, meant to arrive three days later. Didn't arrive chased up with Yodel and they stated Vans still had them. Chased it up numerous times and told would be here before Bday. Never arrived! Had to call and email vans numerous times to see where they were. Eventually over a week late was told they are issuing me a refund. Absolute joke, ruined my birthday and now waiting for refund. They even had the audacity to offer me another 20% off my next purchase. Stay clear from Vans direct awful experience

As per other reviews below. I’ve been waiting on a refund for 40 days. They were only returned as the product was faulty. Shame to see any glimpse of quality has gone down the pan with Vans.

I’ve been waiting for a refund for over 2 months. Have proof that they received my return back at the end of March but no refund. It’s £75, not a small amount, don’t know what is going on!! Whether they are in financial trouble or they have had their systems hacked - all I get told is their is a problem with refunds but no explanation why.

Will not be shopping with them again

2 months and Still waiting for a refund!! £123 is not a small amount. I email them every week for an update as no one seems to know anything. Keep being fobbed off with it’ll be refunded but we can’t say when!! NOT GOOD ENOUGH! 🤬 I will never buy from VANS again. Not trustworthy and customer service severely lacking.

I've been waiting 2 months for a refund on returned items. Vans have accknowledged they are at fault and are blaming a computer system change over for the problem. They still won't give me a date for when I will be refunded. I have spoken with them multiple times about this without sucess. They are an absolute joke of a company to deal with!