Vape HQ Reviews 

Great customer service and advice about pods :)

Brilliant service and extremely helpful. Definitely recommend.

Excellent service, polite and very helpful.

Needed help with my device. Lad at the Birchwood shop, Lincoln sorted it out for me. Friendly & helpful. Will go to him from now on.

Visited the store on The Forum in Hykeham, very helpful and knowledgeable. After having loads of issues with my previous 2 vapes, we'll happy with my new purchase. Cheers Guys

terrible experience called customer service , they have hiked up prices on qsalts liquids and stopped offers of 4 for £10 .
i explained i was regular customer , did not want too know .
i explained was going to vape store for the same offer , do you want me to go there , they explained nothing they could do about it .
very unhelpfull to a regular customer , so i went to vape store .
not happy at all
Ian Barker

This Company Employ a scam Parking Company at their Sutton site. After installing an Inpost locker. They now issue £100 fines to everyone who goes and collects a parcel. When you appeal. The parking company Says InPost isn't VapeHQ and you arent a customer. If you are going to sell space in your carpark to a parcel locker then you need to update your parking ANPR operator, This is an absolute scam. Very Unhappy!

==== UPDATE ====
Josh reached out to resolve this. Very impressed that they took this review seriously. Have updated review to 3* Pending final resolution.

Vape decided to stop working 7 months after purchasing, conveniently their warranty is for 6 months so the Q2 Pro is obviously manufactured to break as soon as the warranty expires. They also tried blaming me using a phone charger to charge my vape despite providing no information on charging nor providing a suitable charger in the box. Have spent a fortune with them over the years but they’ve lost a customer now.

Ordered for next day delivery- 3 days later and I am yet to receive the items. Have contacted the courier and they haven’t recieved the package yet. I go on holiday tomorrow so now a mad rush to get some in time.

I bought several oils from vape hq, the liquid from the pure range are perfect flavours

Very good site easy to navigate. Quick delivery service

Got my new vape in good time and in perfect condition

Order the MTL mystery box....never again.
Yes it's a mystery box and yes there were plenty of liquids in there (45 in total).
Sadly, 2 were tobacco flavour (not my favourite) but out of the other 43, 40 were the same flavour !!!
Mystery boxes are great for trying new flavours - not much chance here.
Last order sadly....other companies have similar and at least you get a variety....avoid.

I needed an out of date part for my vape. Josh from Customer service was absolutely brilliant. He tracked one down and sent it to me. What a genuine and helpful guy, thank you Josh.

I went to my local Vape Hq in north Hykeham Lincoln and left very satisfied the young lad sorry didn’t get his first name but his surname is the same as mine Coleman was so helpful and such a lovely polite chap. He helped with my problem and will definitely be returning in the future,
He is a credit to your team!!!

Have been with Vape HQ for a number of years and believe their vape units and especially their liquids are the best on the market.

With regards my most recent purchase online, I found them to be very competitive in terms of pricing and delivered exacted as stated

My experience with Vape HQ was very pleasant . Veronica was very professional and helpful . Customer service was excellent - I will add a further review once I receive product but can’t fault their assistance

I'm really surprised by the negative reviews for Vape HQ. Thank goodness ours here in Grantham is excellent. First started using the store when James was the Manager and now it's Jason. Can't fault the customer service from either of them, such friendly guys who are always helpful and never pushy. The range of vape juice is really good, as are the prices.