Vapemate Reviews 

I was a long term customer of vapemate for e liquids until I had a problem recently placing an order with them. My support ticket remains unanswered a week on now and I've placed an order with another supplier which has good reviews.

This company's efficacy and customer support has steeply declined since I first started using them.
Have a problem? Forget getting any help from them as they clearly don't give a monkey's whether your issue is addressed or not. As the review below states, you cannot get through to them for love nor money. I have had exactly the same experience, and this is coming from a recently upgraded "Platinum" member, for whatever that may mean - not decent service that's for sure.
Indolent staff and management.

Edit: I didn't ask for my full name to be posted did I?
Get some GDPR training swiftly, edit your reply, and respond to my recent email.

Edit your response to remove my full name, which I did not agree to be shared publicly.

I ordered stuff from them months ago and am still yet to receive it, or any contact back! Would not recommend unless you want to be robbed.

There have been some troubles at Vapemate for a little while now. However, that seems to be down to them shifting offices, warehouse, owners etc.

They've righted their wrongs and are looking to return back to the respectable company that I've used for years. Which is nice to know.

I don't recommend placing any orders with this shop. They need 24h to dispatch 1st class parcel. In every shop which care about customers, they send orders placed in the early afternoon on the same day but not this one. I paid for first class which is always delivered to me next day so why I should pay double for courier?!?!?! If you don't want to deliver great customer service it's your choice. I don't want to have anything with this shop.

I placed and paid for my order 7 days ago and received order confirmation.
Since then I've heard nothing regarding dispatch etc and despite my contacting the customer services department 2 days ago, have still received no communication.
I have now requested a refund...
Update ... I was eventually contacted by the company who were apologetic and straight away refunded me.

Poor service. Happy to take orders for items they don't have in stock and aren't going to refill. When they contacted me to tell me then bombarded me with a tonne of information with no time for me to check out what the alternatives they were offering were actually like. Felt like an attempt to pressure sell me flavours that I didn't want or in sizes that were in no way appropriate substitutes given the £/ml I'd have been forking out if I'd been stupid enough to say yes. Can't help wondering if this was stock they haven't been able to shift and are trying to dump on someone? No idea.

They finally cancelled that part of the order and refunded the money and yet seemed incredibly adverse to letting me know that I was now paying near-50% of the order price as additional postage and packing. Took four attempts to speak to somebody phoning back to try and work out what could be done about that. In the end cancelled the whole thing.

Complete waste of my time and I'm now waiting another week on top of the time wasted by this company to refill on e-liquid.

Don't waste your time here. Shop elsewhere.

Lovely selection of vapes and good customer service, however prices are pretty steep compared to elsewhere, even after collecting reward points and discounts

Very let down. Ordered from this company for years. Paid 25th october emailed 27th saying 1 flavour outof stock, immediately replied saying just substitute. Emailed 3 more times, messaged on fb, and on twitter, finally had to ask paypal to step in. Left with no liquid.

Vapemate.co.uk are simply the best online store for all your vaping needs. There loyalty programme is excellent and saves me alot of money. Delivery is always on time and without problems. On the couple of occasions I have needed to contact them by phone the customer service team is very polite and professional and go out of there way to help you out. I would highly recommend them as a business and appreciate the high quality of the products they sell.

I have used vape mate since taking up the vape. They offer varied flavours all are worth a try trust me I have tried a few. The quality and value is well worth a look!!!!!

Decent flavours and great offers. Whenever I have had an issue the customer service has been great. Been using them for years and will continue to do so

Order now sorted thank you Stacey customer service

Excellent srvice as always great products

Highly recommended. I love vape mate. Lots of different products to chose from and an array of vapes and cbd products.

Great quality products, liquids are lovely and taste great, been purchasing for many years. Superb customer service and always quick delivery.

Such Good service and excellent quality that has helped greatly in giving up smoking. Great delivery and products .Thank you Vapemate.

So easy to deal with superb service and delivery

I've been trying to give up smoking for years,using many different products to no avail. After reading up on the Vapemate Pocket Pod, I thought I'd give it a go, I've been using it for a couple of months now, I've finally given up smoking... woohoo.
It's a great little pocket pod, no messing with changing coils, just replace the pod when needed (I've found every 4 weeks is necessary). The battery and the 2ml refillable pod last the day, so happy vaping.
Great product, value for money and easy to use.

I love buying my Vape goodies at Vapemate. Always good products, whether hardware or consumables, and their delivery times are second to none. The consistency of their vape juices is spot on & regular price cuts and offers keep the deal sweet. Shopped with them for four years now and never had a complaint.