Versace Reviews 356

I placed an order with the Versace online store in Germany. The communication was very poor. After returning the item via UPS, three weeks later Versace stated that the parcel was “empty.” No proof was provided—no photos, no documentation, no police involvement. They did not contact UPS. Now, I contacted UPS myself, and UPS said that more than three weeks have passed, so it will be hard for them to investigate. In the end, Versace simply claimed without any evidence that the parcel was empty and that there was no return. They will not refund my money.

Aufpassen Vorsicht bei online Bestellung, wenn ihr was zurückschickt, ich habe am 29. Dezember etwas zurückgeschickt und warte seitdem auf mein Geld 1150 €. Ich habe schriftlich von Versace zugesichert bekommen, dass das Geld überwiesen wird, das wurde es nicht nach einem Telefonat mit dem Kundencenter wurde mir gesagt, dass ich nicht der einzigste Kunde bin. Also absolute Vorsicht beim bestellen online aktuell. Ich warte immer noch auf mein Geld.Papiere sind schon beim Anwalt.

I bought Versace slippers and they are very comfortable and of highest quality. Also pretty cheap at 50$! Not from versace.com but still the same brand.

It rarely happens that something upsets me enough to take the time to write a review, but this time I will make an exception.

My first order from the Versace online store had a clear reason — it was a gift, and I was genuinely looking forward to receiving the original Versace packaging. Until now, I had mainly ordered from resellers.

I placed the order at the last minute before my holiday and was thrilled with the fast delivery via UPS. The outer packaging was perfect, very sturdy. The gift box was beautiful, and the swimwear was stored in a nice “neoprene-style” pouch. The swimwear had all the authenticity tags attached. That made the disappointment even worse when I took a closer look. The inside was dirty and smelled of cheap perfume.

At first, I considered throwing the swimwear straight into the washing machine, but then I realized I would have to remove all the tags. Besides, why should I do that when it’s not my fault? Yes — because it was supposed to be a gift for a holiday that starts in two days.

I immediately contacted customer service and requested an investigation. The result? I can return the item and receive a refund. As an “apology,” I was offered expedited shipping for a new item. Seriously? Spend more money and hope the new item will be fine, when the holiday is already just two days away?

Case closed — no compensation, nothing. I originally believed that ordering directly from the manufacturer at full price was the perfect idea when buying a gift. Now I know for certain that there will definitely not be another order.

I hope this unpleasant experience at least encourages the company to implement much stricter quality control before shipping. Unfortunately, in my case, it resulted in nothing but LOST TIME.

I am incredibly disappointed with Versace. My daughter purchased a beautiful purse for me in Milan, and the zipper hardware fell off. I went to the store in NYC, and they stated they needed to contact the store in Milan; I never heard from them again. My daughter returned to Milan, and VERSACE stated they had the hardware piece, and the day she was to pick it up, they stated it would take longer. First, they stated they would definitely take care of the issue. I am sure you can see that nothing has been resolved. The purse is beautiful, but unusable because I can not close it. For a bag at this price point, this is unacceptable. It is such a shame to have such poor customer service from an expensive company. I definitely do not recommend Versace. For a bag at this price point, this is unacceptable.
I reached out for a simple repair, and they have been unhelpful, dismissive, and incredibly slow to respond.

Pretty awful, I shop at Versace quite often though I'm more of an Hermes/Loro person generally. Website doesn't have useful size guides (an item is listed in s/m/l and the size guide gives conversion from italian size numbers to cm/in). Emailing support has given little help. I've missed out on a few items I wanted because of this so Versace are off my shopping list after years of wearing their items.

very bad, never buy again

I ordered a ring $625 and only wore it a few times. Last time I went o to wear it it looked awful, pitiful, had lost all of it's luster and was pretty disgusting. I called and spoke to Ashley in customer service. She instructed me to take photos of everything and sent to her for review. I had the original order the original boxes and tags of authenticity. She responded that they could not do anything for me as it was past the warranty period. So I'm writing a review DO NOT BUY ANYTHING FROM VERSACE. THE PRODUCT IS CRAP AND SO IS THEIR CUSTOMER SERVICE.

Se demoraran mas del plazo legal para hacerme un reembolso de un producto no conforme

Pessimi nella gestione dei resi e nelle consegne. Ho richiesto una consegna express che si è trasformata in consegna normale. Ho fatto un reso, arrivato a loro in data 22 dicembre, ad oggi, 7 gennaio, risulta ancora in lavorazione !!! Veramente pessimi !!!

Incorrect item sent. Customer service unable to replace with the correct one. Instead a long and arduous process to send return label, send item back. Wait for item to be received back to Versace and then wait excess of 3 weeks for refund to be processed. Poor supply chain, bad customer experience. Generally painful for the customer. Avoid buying from Versace.com

Just be aware, there is no extended returns policy for Christmas; Versace may not be a good choice for surprise presents as you need to buy early to avoid stock issues.

1000% disaster. I ordered some shirts (slim fit received, not stated in the description).

I had to re-order the items. The items returned had their security tags in them as stated. I sent the return in 04/Nov (as per their online process), after a lot of chasing, they finally confirmed receipt on 24/Nov.

Its now 28/Dec, its nearly 40 days since they confirmed receipt. In effect I have now paid x2 for the shirts - as no refund.

I have asked for their complaints process via email on a number of occasions, they have not provided and either do not respond, or if they do, they provide no information (“we are chasing this for you”).

The brand is a disaster and there is no way I would order again or purchase from their stores.

comprata t-shirt al’outlet, dopo qualche accurato lavaggio, la stampa si è sbiadita, e il tessuto è diventato uno straccio, e non sono neanche made in italy

Very disappointed. The Barocco Travel Mug I bought was not the quality advertised, and customer service made resolving the issue far more stressful than necessary. Even though they acknowledged the problem, they refused to offer any solution that didn’t require me to spend more of my time returning and reordering. For such a big brand, this level of customer care is extremely underwhelming.)

Comprate due t-shirt intimo uomo.
Dopo mesi una delle magliette ha iniziato a fare buchi. Proprio nella zona dove c'è il marchio della testa della Medusa. Ho chiamato essendo in garanzia di due anni chiedendo rimborso o sostituzione visto che la maglia è fallata, e fa buchi sotto al marchio.
Una decerebrata risponde che la garanzia NON COPRE I BUCHI... a voi le conclusioni. Versace è davvero morto tanti anni fà. MAI PIU'

I bought the logo drew Chelsea boots and the sole split on one of them within 5 weeks. Of course I'm outside the return window. Do not buy their footwear. Terrible quality

I am extremely disappointed with the quality of my purchase, and even more so with the process of getting my watch repaired. When you invest in a product, you expect excellent customer, not something mediocre. I will not be purchasing anything else from Versace, either online or in store. I’d rather buy a knockoff than spend my money on a subpar product. I would put 0 start
I lost 1000 dollars
They stealing
If you want not to loose your money never use again

My husband visited Versace New Market recently, seeking for a pair of sunglasses and was assisted by a middle aged- Asian gentleman and he reported that the interaction lasted less than three minutes during which the salesperson demonstrated exemplary professionalism and product knowledge. Great job!