Unprofessional handling of complaints
I ordered a cover for a Casio E-Piano and it was delivered very fast. Unfortunately, it was not white was advertised in the shop but had a black seam. Also, the cutout for the music stand is too large so that the top of the piano is partially exposed to the sunlight. Because of these mistakes, I wanted to return the product, but Viktory refused, claiming that this is how they produce white covers when they are reinforced with foam. I said they should have mentioned that in their shop but since they didn’t, I want to return the product but they simply insisted that there was no reason for a return. It almost felt like they were personally insulted when I pointed out the flaws, seemingly deaming it inappropriate for a customer to criticize their product (to illustrate how inappropriate my conplaint was, they asked me whether I also complain to Nike or Adidas about their production process, implying that such conplaints would be absurd).
Given that this is a rather simple and thin cover (even when reinforced with foam), the price is very high (over 100 € incl. postage). I ordered it anyway, believing that at least, there won't be any quality issues.
Unfortunately, this assumption was proven wrong. In addition, the complaint process also revealed that their customer service is rather unprofessional, failing to understand the most basic principles of consumer rights (not to mention customer satisfaction).