Virgin Games Reviews 2.266

played video poker, worked out they add £1 to every game as a side bet. Even after I disabled it, it automatically re-enabled itself and took £1 extra per hand. Told customer services, and was fobbed off with excuses. Don't think I'll be returning to this organisation. Thanks for the fun whilst it lasted!

Again this site is having issues which I have reported constantly being told different things to fobbed of my issues ive never received any rewards for any promotion and deposit for any things I have wagered over the amount but nothing I have complained about games bingo and slots crashing and not registered the games or history not able to access and no clue what this game results are in the bingo games I've been playing with jackpot games for extra money I've had 1 number for the entire game and its lagging jumping to the next round jumping to the next game and its not showing up in history but it's giving the bonus just unknown to who and it is now suspicious ive played slots games with the jackpot blast on extra money and I have never had a game that doesn't lagging and glitching at the moment the jackpot blast was released games crashing through spins with the jackpot blast again coming out but my games are just spinning for the entire time and the game is not finished but it's logged out to restart the game and its not starting on the unfinished games so again I have no idea if I had won the games history is unresponsive won't let you access it and there's no history of the jackpot blast s so again I have been suspicious yesterday I played 9 pots of gold promotion that Is promoted by the site and it's crashing and glitching lagging Same as always again its lagging and jackpot blast is coming out the game is glitching more coming upto the last few spins and it's glitching more taking longer to stop and still jackpot blast was coming out the final spin is crashing its not stopping and the jackpot blast are flowing one after another and there big prizes one is the jackpot over £900 every one was a big amount and my game has crashed I leave it a while screen recording it drops and it's still spinning it reloaded and the jackpot blast were still coming out my reply from agent is its you're phone device or browser or Internet providers and I have to stop playing until I have the latest phone with the latest update my issues are ive had 3 different phones since having a account which is having issues which are exactly the same as the phone I use now so why is this excuse given to the device used not being told to customers and not once have I heard or seen anything about the device used is the reason for the games crashing and glitching when you are playing it is a big issue and I am not the only person who is using a upto date phone discrimination and a great way to get money from customers they tell you what model version of phone you have sio they know it is not compatible with the site so why is it not been told and warning to not sign up if you don't have the right phone this 8s every site I have and it's ridiculous

If you want to get rid of some money quickly this is the site for you,,doesn't even let you have a decent run for your money never mind win anything,,awful just awful,,,,please don't respond with the usual rubbish of "all our games checked by independent assessors",,cos that's rubbish as well

Avoid at all costs.Took hundreds off of me and hardly got anything back.Used to win on the roulette but even that,s changed.Don,t even bother with the bingo.

I've had little wins nothing big and thought they were scammers. Played £20 got down to £2 and won £800 quickly withdrew it 😂 most I've ever won on any site. Fair play to them🫡👌

Never win stay clear unless you want a bad experience. Just read the reviews.

RTP doesn't exist here, it's just take take take, the odd win of minimal ammounts if you get lucky, No money to be made nor fun to be had here

CRIMINALS AND FRAUDSTERS BEWARE
ALL WAS GOOD UNTIL I WANTED TO WITHDRAW NOW 2 DAYS OF WAITING FOR PAYMENT VERIFICATION TO BE TOLD IT WAS DECLINED AND MY ACCOUNT WAS UNDER REVIEW THIS WOUKD TAKE 3 days.

8 DAYS LATER NO EMAIL NO MONEY NO TIME FRAME FOR THEIR PROCESS AND I HAVE TO WAIT £1200 STOLEN AND RUDE NASTY STAFF WHO LIE AND MISLEAD CONTRADICTING AND OUTRIGHT REFUSE GO HELL

Used to be a good site to play on but now wins of any significant amount are very rare. Customer service seems programmed to respond to queries with a pre prepared essay on RNG'S and RTP. Was playing a slot game earlier in the week when a new feature just appeared from nowhere and completely ruined the game. When I queried this I was told game providers could introduce new features and Virgin were not responsible. It then turned out the new feature was a promotion being applied to certain games so it was entirely an issue caused by them. You couldn't make it up! Then, playing the same game at 50p I hit not just the bonus a super bonus with extra features and more spins. 15 spins produced £2.50 which is far less than you would expect even from a normal bonus. My account is now closed, even if you are currently winning quit while you are ahead.

Genuine review first hand experience of using the site not fit for gaming
spent thousands at very low stakes on lots of their games hardly ever see any features let alone get them to land and even when they do it os always the minimum win completely rigged by the provider and rigged again by the company using them.
Had a small win compared to what I have just given to them over the last few months spent 600 in a week on 50 60 80 pence stakes not a single win since this was on about 15 different games they have ignored my formal complaint so that now forces me to make a formal complaint to the Gambling commission with the facts that it is a rigged controlled site and unfair at the least.
I will insist the Gambling commission to recover all my losses on a fraudulent site and insist that they withdraw their licence to scam money.
Avoid them at all costs you will never ever win because it is controlled that you don't. customer service is useless

Please do not waste your time on this site. Terrible customer service and untrustworthy. Much better sites out there . Lies and thieves

Rough Site This 😂

Won 1500 and they are refusing to let me withdraw where is the regulator monitoring these sites worse than the mafia these shower avoid at all costs

I do not typically write reviews, but I felt compelled to share my experience. I recently joined the site and was fortunate enough to win a substantial amount on the very first day, and the withdrawal process was remarkably swift. It is a great site.

HAND ON HEART, AVOID THIS CESSPIT OF A SITE!!!
Ever since Ballys acquired virgin games they have turned into a shit zone.
You can literally play through 1000 consecutive spins without so much as a 5r return. Its the same shit every time regardless of game.

I've took several breaks from this site over the past 3 yrs n every time I pop back its worse than time before.

No point saying anything to them either as they have the most rude n condescending customer service.. EVER!!

Over the past 10 yrs I've noticed everytime ballys takes over a gaming site it goes to shit within 6 months to a year. Get more activity from a decade old corpse than u get on this site.

So ballys you can shove it northward where the sun don't shine like the rest of your sites!!

Initially liked the games but giving 1 star for horrendously irresponsible gambling tools. 1 month wait to lower my daily limit. The default for daily limit is &10,000 to give you false sense of what’s right. The £10 option hidden at the bottom. Couldn’t even set all three limits in one go. Told customer service and they deliberately misunderstood and gaslit me saying I was talking about increasing limit. Went back in and was able to lower limit. I called it before it happened. Con artists literally. This should be shut down

Absolutely thieves this site. Deposited over a grand no wins no bonus. Contacted them asked them what's the rtp they said it's 83% rtp when on the actual game info it's said 93%rtp. They have mis lead us all we need to make complaint to the big organisations to crack them down . If I knew that they were doing that would of never played in the first place. The guy was like this is normal practise I was like r U having a laugh. I'm going to make a complaint . They will rig it when they investigated .

Surely the worst of them all?

Play our daily free game whereby we will give you 10p per week...then on the 7th day you can have an additional 28 free picks!
Oh we forgot to mention your weekly board resets before you use the 28 free picks. Brilliant.

No thanks, bye.

PLEASE PAY ATTENTION

THIS GAMING SITE IS A SCAM, this is how they work , the other players are not actually players they are people who are employed by the company and use their own profile and username to play the games and they always make sure they win the top prizes on every game especially bingo, always the same usernames who win all day long and I could make a few of them and when they win they give the winnings back to the company it’s a very clever scam but that’s how it works and if you happen to win they block your account and do not pay out giving some pathetic reason for not doing so PLEASE STAY AWAY FROM THIS SITE AND LETS PUT THEM OUT OF BUISNESS PLEASE SHARE ON SOCIAL MEDIA

The worst service I’ve ever had !!!