Left them on July 22nd 2026 you're supposed to get a refund of credit by cheque (yes they still use cheques in modern Britain?) still yet to receive it? Are you gaining interest by holding onto... Toon meer
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My wifi is down since past ten days. I work from home due to little baby dependency. I'm calling virgin media customer care 3 times a day. since now I have not received any assistance. Last Sunday on... Toon meer
Bedrijf heeft geantwoord
Please don’t ever use virgin media. Trying to explain anything to them is absolutely ridiculous. My elderly mother in law who lives on her own has paid £70 a month for years to watch one Chanel stv (... Toon meer
Bedrijf heeft geantwoord
From beginning to the end of our dialogue my wife and i were delighted with the service provided by Marianne from Kilsyth on behalf of Virgin Media. An extremely knowledgeable, articulate, friendly an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contactgegevens
Buchanan Street 87-89, G1 3HF, Glasgow, Scotland, Verenigd Koninkrijk
- 0141 248 2620
3,0
Gemiddeld
6 reviews
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Left them on July 22nd 2026 you're…
Left them on July 22nd 2026 you're supposed to get a refund of credit by cheque (yes they still use cheques in modern Britain?) still yet to receive it? Are you gaining interest by holding onto my funds and not legally refunding me?
The retentions team bombarded me with phone calls I believe I counted 22 calls in the space of a week. When I answered a rude Scottish woman with bad attitude who wanted an argument rang me... hardly great for retentions with staff who don't want to be there!
The live chat lie to your face by saying by saying your final bill amount is incorrect for security, I literally copied it from the BILL you sent me on email during the live chat. Desperate to not pay my credit out.
Disgusting. Good luck to anyone trying to get any credit back - tip don't overpay or pay your final bill they won't refund you.
22 juli 2026
Review zonder uitnodiging
Antwoord van Virgin Media - Glasgow Buchanan Street
Hi Chris,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience following the disconnection of your services. We understand how frustrating it must be to still be waiting for your refund after leaving in July, particularly when you're expecting a credit balance to be returned to you.
We're also sorry to hear about your experience with our contact channels and the interactions you've described. This is not the level of service we aim to provide, and we appreciate the disappointment this has caused.
We'd like the opportunity to look into your concerns further. Please get in touch using one of the following contact methods:
Call: 150 (free from a Virgin Media landline) or 0345 454 1111 from any other phone
X: https://bit.ly/3SLENhA
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/46y8nul
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
A smooth and easy switch
I was apprehensive about changing my broadband provider but Virgin Media made the installation unexpectedly smooth and easy.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Virgin Media - Glasgow Buchanan Street
Hi Helen,
Thank you for taking the time to share your experience.
We're delighted to hear that Virgin Media made your switch much smoother and easier than you expected. We understand that changing broadband provider can sometimes feel daunting, so it's wonderful to know the installation process went smoothly and helped put your mind at ease.
Thank you for choosing Virgin Media, and welcome to the Virgin Media family!
My wifi is down since past ten days
My wifi is down since past ten days. I work from home due to little baby dependency. I'm calling virgin media customer care 3 times a day. since now I have not received any assistance. Last Sunday on 16/08/2026 they told that they are sending us new router and Engineer visit asap. Today's 25/08/2026 no updates on router neither on Engineer. Finally, I,m withdrawing the membership. The call I received from Virgin media that they are arranging return of router and cables and extra charges to pay for contract end. They didn't even show courtesy to ask what didn't go so well.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Virgin Media - Glasgow Buchanan Street
Thank you for sharing your experience Angella. We're very sorry to hear about the difficulties you've faced,
We understand how frustrating it must be to be without broadband for an extended period and to feel that your concerns have not been properly addressed. This is certainly not the level of service we aim to provide for our customers. We'd like the opportunity to look into what happened with the router replacement and engineer appointment, as well as the concerns you've raised regarding your cancellation process.
Please get in touch with us using the contact methods below, and we'll be happy to investigate this further and provide any support we can.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/3U9471E
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4y6bnKk
Beware!
15/06/26 all of a sudden no internet or tv service. I call VM and spoke to Shreya. No real concern from her just advised of service outage and that was that. Later in the evening still no internet or tv service. Couldn’t get through to speak to anyone so used the chat service, which a was really poor experience with robot then passed to Monisha via chat. I asked what was going on, when would this be resolved and would I be compensated. She advised service outage then stopped chatting with me. All day my VM app had stated no issues. The service checker stating no issues and robot stating no issues but a service outage?? I recently changed over to VM from sky who were getting really bad but VM are on a whole other level of poor. I wish I’d have stayed with sky. Still have no internet or tv services at 20.30 in the evening. 16/06/26- still no internet or tv. Called VM this morning and fobbed off again by Ben who also can’t discuss compensation but did confirm that there is a service outage despite all apps and service checkers telling me no issues. He gave me another number to call and when I call it’s just the same VM number you call for any issues. Why would anyone want to join VM after reading Trustpilot reviews? That’s what I should have done . Following my trust pilot review VM have responded to it to make it look like they care. They don’t. Beware!
15 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Media - Glasgow Buchanan Street
Hello Martin,
We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page(https://virg.in/servicechecker) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment.
Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like.
You can read about our auto compensation scheme (https://virg.in/autocomp) and if you do wish to discuss this further then please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4vTvGcJ
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/3Sbzt6F
From beginning to Renewing Contractthe end of our…
From beginning to the end of our dialogue my wife and i were delighted with the service provided by Marianne from Kilsyth on behalf of Virgin Media. An extremely knowledgeable, articulate, friendly and welcoming member of staff.
25 mei 2026
Review zonder uitnodiging
Antwoord van Virgin Media - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4fCSUyU
Please don’t ever use virgin media
Please don’t ever use virgin media. Trying to explain anything to them is absolutely ridiculous. My elderly mother in law who lives on her own has paid £70 a month for years to watch one Chanel stv ( this is all she would watch ) no internet nothing. I phoned them 2 years ago to complain what she was paying .. the lady I spoke with said if you took over the account you’d be a new customer so would get a better deal ,great ..so I took over the account for her and got the price down to £35 ( with internet ) She’s been unwell for the last 4 months with pneumonia and is now moved to a care home on end of life care. We continued to pay all these months although nothing was used. I’ve phoned this morning to cancel and explain she’s dying.They told me i need to keep the account ?? because it’s in my name even though I don’t stay at the address?? ( it’s a council house ) or they want £736. Early termination fee ..how they get away with how they treat people I will never understand Please avoid !!!!!!!!!
19 mei 2026
Review zonder uitnodiging
Antwoord van Virgin Media - Glasgow Buchanan Street
Hi Debbie,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4nI6R0H
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
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