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Voyced is a VoIP (telephone) solution provider with the ambition to grow pan-European with our low-cost, commercial grade IPPBX. We are now present in 165+ countries in Europe and beyond. We have normal telephone numbers / DIDs, Call Center DIDs, Mobile VoIP numbers, Special DIDs, Toll-Free numbers / DIDs and UIFN (Universal International Freephone Number) DIDs. We also created several ultra flexible solutions, like our Elastic Pool solution, Call Recording and Call Conferencing, that will strongly benefit companies that have a varying call load in multiple countries. Our SoftPhones are rated as second to none by our experienced users too. Quality is always most important and now you can have that, wherever you are and for the lowest cost ever. Let us help you and get in touch now! In the end, it boils down to the fact that you will get a commercial grade VoIP solution. A telephony solution that would normally only be available to the big corporations and for a very interesting price and top-notch flexibility.
7 Bell Yard, WC2A 2JR, London, Verenigd Koninkrijk
4,0
5 reviews
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Are you in Europe?
Need a Fax over IP,
Voyced has you covered with full T.38 support &
hosted IP PBX.
The support team is very helpful & their verification team will give you fast access to their services. I was approved within like 24 hours
Contacted support via web chat and was seen to straight away with some good advise and tips. The help were clear and concise and defined the ideal solution for our situation now and for our future plans easily. Everything smooth and quick, thanks!
Antwoord van Voyced
Dear Dung,
Thank you for that wonderful review and we're glad to have been able to help you.
Let's grow together :-)
Everything perfect and this is a nice change from my previous provider. Our numbers were moved to Voyced easily and quickly. Quality is really good and calls are very clear.
Antwoord van Voyced
Dear David,
Thank you for those kinds words and I'm glad you're experiencing the Voyced quality. We're here when you need us.
Still no refund as of October. Use AVOXI/TOLLFREEFORWARDING/GLOBALCALLFORWARDING instead of these shameless theives.
I was baited with a free trial that functioned fine despite being grossly overpriced, then the real product failed to function. I was not issued a refund despite paying $200 and getting no functioning product.
Their customer service department is demeaning and belittling.
The website is too complicated.
Do avoid this company despite what they claim about quality and prices. Cheap things are exactly that.
Antwoord van Voyced
Dear Toufic. We're very sorry you still feel this way, as indicated in our responses.
There is no free trial with us and the paid test you did was good, as you bought the live services which means creating custom numbers, accounts and services for you specifically.
With regards to the issue at hand: As explained, there is no difference in processing of the calls you made in the test or the live version, but your parameters on both sides (incoming and forwarding) have changed in the live services. This is something that can, regrettably, sometimes result in different processing at local, foreign level. The services, incoming calls and forwarding work perfectly but it seems that somewhere outside our control something created an occasional issue. We were trying to get to the bottom of this issue and see how to solve it when you became aggressive towards our staff which is not acceptable, of course.
If you want to get back to us in a constructive, respectful cooperation, we are there for you and more than happy to help and try solve the issue.
Update 02/20/2020: Dear Toufic. I'm sorry you still feel wronged although you have clearly indicated that we should not get in touch with you again. There is a clear T&C indicated no refund policy on custom solutions as each solution, including yours, was specifically created for you. That is why we have the Test products in place, so you do not get tied into a contract just yet. Technically, the test and live products are identical in our systems and as far as we have any control and they all use the very same system, Prmium Plus routing, etc etc. It is the parameters that changed outside our systems and control that you had an issue with. Please get back in touch with us for a constructive and respectful solving of the issue.
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