Wakefields Jewellers Reviews 21

This was my first visit to Wakefields and I was impressed with the friendly and professional welcome and service. Emma was very generous with her time, as we were seeking advice on several matters, Rolex servicing, watch battery replacements and insurance valuations. We also took some time to discuss current Rolex models. All together a worthwhile visit.

Wakefields Jewellers is the only Jeweller I trust. The service is professional. The quality of the staff and their knowledge, combined with their training is first class. They have an extremely smart jewellery shop in Horsham.
Trusting jewellers is so important. Any visit to a jeweller matters. Having the best advice and service is vital. Wakefields provides this.

I took a gold necklace to Wakefield’s for a small repair (replacement clasp). At first I thought their service was excellent as they welcomed me in and offered me a cup of coffee whilst they examined my necklace. I was advised that the repair would cost in the region of £40 which I accepted and asked them to proceed. I left the necklace with them and a week later received a call from a different salesperson saying that the cost was £130 and that the other assistant shouldn’t have quoted me £40.
I went to collect the necklace the following day and enquired whether I could sell the old clasp back to them to offset the cost and if so what was it worth. I was quoted (by yet another assistant) that he estimated it to be worth about £40, which seemed reasonable. He then disappeared behind the scenes to weigh the gold and came back with £15 in cash. That in itself felt grubby.
I don’t know much about the value of gold but both initial valuations were significantly under, and whilst I reluctantly accepted both, I came away wondering whether their staff were either massively incompetent or I’d been well and truly ripped off by this smarmy salesperson. It was not a good experience and I won’t be going there again.

Choosing our wedding bands turned out to be the most amazing experience, far beyond anything we expected. We walked in not really thinking we would find “the one,” but we were completely blown away by the selection and the quality of the pieces. Everything felt special, unique, and beautifully crafted.

Becky made the whole experience unforgettable. She was incredibly professional, attentive, and genuinely invested in helping us find something perfect. From the moment we arrived, she made us feel welcome and relaxed, offering us champagne and taking the time to ask about our wedding, which made everything feel so personal and meaningful.

Her warmth, knowledge, and attention to detail were exceptional. She went above and beyond in every way, and it truly felt like she cared about our story and our choices. Thanks to Becky, what could have been a simple shopping trip became a really memorable part of our wedding journey.

We couldn’t be happier with our rings or the experience. I’ve already recommended Wakefields, and especially Becky to all my friends. I’ll definitely be making Wakefields my jeweller for future purchases, and I truly hope to work with Becky again. Highly recommend!

Friendly and welcoming team and I like the personal touch of the bar too!

Such a pleasure to visit this shop . The staff are always smiling and welcoming and happy to help out from as little as a watch battery fitting to helping you out with a purchase

As a family, we have bought all our jewellery from Wakefilds for many years. Your jewellery is first class, but your real talent is your staff. They are all so welcoming and friendly. We have bought our last two items with Becky (including my dream Rolex). Becky was so nice and made us feel so welcome. Thank you, Wakefields. I can't wait to come back for my next purchase. PS the bubbles are also very nice!!!!!!!.

Excellent service from Joe on the welcoming into your store and for Ben who looked after us in store and looked after us very well sourced a watch strap for a Rolex which had to be ordered and very pleased for the outcome thank you

Professional personalised service

From start to finish the staff were friendly, welcoming and the service was second to none. I felt like they were looking after me and trying to make it the best experience possible. Can’t recommend Wakefield’s highly enough..

Been a happy customer of Wakefields for years and always return for the warm welcome and excellent service. All staff members are happy and a credit to the business, I would recommend Wakefields to anyone looking for an honest and reliable jeweller.

Thank you so much for the kindness shown yesterday when we popped in to buy a gift for Abie’s 18 birthday we wanted the experience to be special and it was and she is delighted with her present lovely necklace

Unhurried friendly service seldom seen these days.

From the moment the door was opened for me, I couldn’t have felt more welcome! Willie (as a fellow Scot) and I chatted about our ‘home’. He checked and found that Lucy was free to help me. Without any idea of my budget for my engagement ring, Lucy could not have been more friendly and helpful, picking out a variety of rings for me to try. There was no rush or hard sell, just kindness and good advice. The whole experience was truly amazing! I came back with my partner the next day to pay for my chosen ring, and again we couldn’t have been made to feel more welcome with a glass of bubbly each, and Lucy and Becky helping us. Cannot recommend enough..

Melanie had suggested a solution prior to Christmas. When I took the watch in Ben was extremely helpful and I left the watch. He called me later that day to confirm time scale and costs. He then called me later in the week to explain the outcome and I was able to pick the watch up the following day.
The fact that the reception area has a purpose built bar facility for hot and cold beverages makes it unique in my shopping experience. All members of staff are welcoming and the soft security makes you feel very comfortable. All the staff are highly knowledgeable and enjoy what they do..

Melanie’s knowledge, expertise and patience helped me with deciding how to reuse and remodel unworn jewellery into creating a wonderful diamond ring and diamond pendant. I couldn’t be happier with the finished result.

Wakefields staff are also attentive to my needs and in this particular case were very clear to recommend hand engraving over laser engraving to ensure quality.

Such a helpful, polite and friendly team. Looked after beautifully from the moment the door is held open for you. Offered a drink whilst a lovely lady patiently went through each of the items I had brought in for repair.

I have been a customer at Wakefields for many years.
I’ve purchased a selection of jewellery over the years, also my husband had a necklace and matching earrings made for me at Wakefields for a special occasion.
My recent visit I was served by Becky, who was very helpful and interested in hearing about my previous experiences. Thank you Becky See you again soon