Wallis Reviews 

Want to send back two tops purchased online. It takes you to the royal mail site then nothing but an error and wont print out label. No return label in parcel either. Contacted by imessage got response for themto send a label to me via email and then told to go through royal mail website so keep going round and round in circles. I just want to return them and get a refund - how difficult can it be well it obviously is for wallis! If you think you will need to send back avoid this website!

Ordered a a size 14 dress for
an occasion I wanted to attend only to get a size 6 uk cheap tshirt from boo hoo
Unbelievable. Now I have to go through the processes of writing emails and showing the wrong item and convincing them it’s theirs and sending it back as if it’s my fault .

This is my order no as requested by Danyal at Wallis hope this is going to resolve the issue DUX057645351

This company doesn’t even deserve one star I’m very unhappy with the customer service I have received from Wallis I am still waiting for a refund on an item I sent back over a month ago they charge for delivery and they also charge you to send an item back Debenhams should be thinking twice about this company using there platform to sell there items

After my 18 hour shift off work I wanted to eat something with my family I see walis £1.99 offer for 6pcs of chicken and you got me turned on already u went in and heard the sound of pigeons flying in the background I try to ignore it I ordered my food Bossman dug his hand in his ass crack and put it my fries saying “no peri-peri salt today” anyways I went back to my car the chips smelt like straight poo finally I went home with my family of four I see divorce papers on the ground my kids suitcases at the door my wife telling me they gave to go to her mothers I sat down to eat the walis and when I tell u this it tasted like horse shit and Bossman ass crack peri-peri salt wasnt good if I would give it a zero I would WOULD NOT RECOMMEND

DO NOT buy from here! Coast dress bought from wallis delivered through Debenhams /Evri my parcel went missing and could not be found, didn't pay me back for delivery costs either! IS THIS A SCAM? THEY Keep your delivery costs of £2.99. Please everybody be aware purchasing from Debenhams, Coast, or Wallis

Terrible customer service. Same brand as Karen Millen I think and they also have similar reviews.
No empathy or customer service, do not read emails, respond with copy and paste and sometimes doesn't even relate to the the order in question.
Order at your own risk. If you need any customer service...Good Luck

Parcel missing an item ... ordered a dress in 2 sizes but only one received. Contacted them and they reviewed the cctv and apparently they say both were packed but how can that be when I only got one dress? Refusing to do anything about it ☹️

Absolute frauds and will never use them or Debenhams again Will use my press contacts to warn everyone about how awful they are.

I ordered 4 dresses, none of them fit correctly, 2 from Wallis and I understand 2 from a ‘partner’ totalling nearly £200. I returned them all in the 2 separate packages received, one Wallis, one ‘the other’. I have been refunded £104, but am fighting for the other £80.50 as they say they did not receive them, despite me providing the receipt from the parcel box. I have emailed them many times now but they are refusing to refund me the money. I won’t ever use them again as I am £80 out of pocket through their incompetence.

I was actually reluctant to give 1 star. AVOID, AVOID, AVOID. It's not about the clothing. I simply chose the wrong things and I am STILL trying to get a refund!

SCAMMERS - Lionel is the accounts man - their accounts are in his name and not the company name! Not based in sountmoor. once container paid for we received an email from "Heavy Lift Transport" saying before they release our container we had to pay Refundable Transit Protection Deposit of £1980. When questioned both Wallis & Heavy Lift Transport, we didn't receive responses and they have since stopped answering our calls. Massive Huge Scammers who have now been reported to action fraud

Still ongoing and I willnot give in judging by their reviews I'm not alone -Unacceptable service—keeping my money and my itemsI had to send my returns directly to Head Office with a covering letter via recorded delivery because their returns portal failed to work. I have official tracking proof that they signed for and received the items. Despite this, Wallis is flatly refusing to issue a refund or return my physical goods back to me. They currently have both my money and my clothes. This is completely unacceptable customer service. Avoid shopping here. They simply keep replying that they willnot refund etc it is completely ridiculous its just standard email replies different person everytime guess they have templates just paste it in for this recurring situation

Returns portal does not work. Been trying to resolve the matter since 12 June. Reported to customer service - 12 emails so far but no resolution as yet. Automated responses but no follow up. I believe this is a bit of scam and they have no intention of sorting out. They have taken my money just want the issue to go away. Extremely poor customer service. Could have easily provided a label via email and resolved quickly. DO NOT USE THIS COMPANY.

I ordered 3 dresses.
They were delivered 16th June 2026. I tried them all on immediately the day they arrived. Beautiful dresses, can't deny the quality was good, however, they were all way too big. I literally packed them back up, initiated a return and dropped them off within 2 hours of receiving them. They arrived back with Wallis on 19th June 2026. Today is 2nd July 2026 and I am STILL waiting for my £200 refund! I appreciate there is a turnaround period when returning items for refund but it's been nearly 2 weeks now and Im told by customer services it will be any day now, but it hasn't arrived in my account yet. I won't ever order from here again. Ive wasted too much time trying to chase this refund up!!

I bought a top that had a non removable diamante brooch. On washing the top the second time, the brooch rusted and has stained the fabric. They refused a refund but agreed an exchange, I have been trying to get this resolved for almost a month now but they never respond to emails until you chase them. They agreed an exchange on 2nd June and I am still waiting. Very poor customer service.

Returns portal doesn’t work. Can’t seem to return my order. No customer service number. Also I wasn’t aware of an unusual 21 day return policy and I’ve been very very poorly and they won’t offer a kind gesture in returning another order past 21 days.

I purchased a computer chair from them, it keeps wobbling, screws wont stay tightened. Has caused me to have back problem and now paying for medical treatment to remedy. Not a happy customer, an injured, in pain, out of pocket and stressed one!!

Ordered multiple items for a wedding guest outfit, delivery was ok but returning the items was an absolute nightmare as different items had to go back to different suppliers and had a maximum quantity of items allowed back to Wallis/Debenhams.
As far as I'm concerned, if I order from one website then I should be able to return in one parcel to that same website not make trips to both the post office and evri shop especially as you are charged a return cost per parcel! Messenger was useless as only 1 response daily rather than being resolved on the same day of your query! Complaint reviews on Debenhams site all day the same thing!

Awful company and just like Debenhams online, is another company masquerading and hiding behind the once reputable Wallis !
Ordered dress and when it arrived it had blatantly been worn and ironed and returned.
Like Debenhams you have to text and wait for them to come back to you .. which means a loop of messaging and reiterating the issue .
Finally return is accepted .. irrespective of customer rights or by their own agreement at purchase from ‘Seel’ .. but not after submitting photographic proof (usually something scam companies require to dispute there’s anything wrong with the item)
The return label did not work and after emailing company accusing them of being a scammer miraculously the label worked.
Returned dress within days .. Six weeks later still awaiting refund ..

As with Debenhams I will never purchase from Wallis again .. Scam systems masquerading as once respected companies .. Just realised without surprise that both Debenhams and Wallis are operated by Boohoo .. says it all as Boohoo have been horrendous in past too !!
avoid !!!

Impossible to try and get refund processed as when I look up my order number it keeps showing as order not found - customer service useless won’t be using Wallis again