W and P ComplianceReviews 

Explicit training

Had a very nice time the training was interesting, and the trainer, Loran, was superb.” ✅

I really enjoyed the presentation and gained a lot of new information about CQC inspections that I didn’t know before. The presentation was very well organised, and the presenter delivered it clearly and effectively.

The session encouraged knowledge sharing.

Very informative webinar, a lot of useful information that I can take forward into the company.

The webinar was informative, well presented and appropriate. The discussions were brilliant, allowing each person to chip-in by using the chat box.

Infor.ation given made me have a good insight into what is required to be compliant. Very good trainer with a lot of knowledge.

Great interaction and informative. Learnt a few more ideas of how to evidence and areas that we may need to improve on.

Very detailed and excellently delivered

The workshop was very informative - i felt that the information, although there was a lot to take in, was delivered really well and not over bearing. Any questions raised in the chat were answered instantly. The interaction in the chat with other delegate's was really helpful too.

Really enjoyed the course. I am now better informed for when we have a CQC inspection.

Interesting content, very good presenter, easy to follow and understand, no jargon!

Lorna was a very knowledgeable presenter and gave very practical helpful information that was all very relevant. The session was interactive and motivating which enhanced the learning.

I would like to thank Marianne, who carried our my CQC Mock inspection. She was so thorough yet friendly and approachable at the same to answering questions.
She made the whole process feel relaxed and calm and like it was a safe space to have a frank discussion. Marianne is also so knowledgeable in her field! I would Marianne over and over again. Thank you!

I would like to commend Lorna Lyons Smith for her support and guidance during my preparation towards a CQC Registered Manager/Nominated Individual interview. Lorna's professionalism and knowledge shone through. Lorna patiently went through the relevant material that I needed to go through and this allowed me to do well at the interview. What surprised me was she rang me a day after the interview to check how it went. This showed she truly cared. Thank you Lorna. You truly are an asset to W&P.

Our experience with W&P was amazing, very professional and knowledgable. My point of contact was Lorna, who went over and beyond to provide help and guidance, and support when it was needed.

Lorna was not only knowledgeable but also patient and genuinely caring. Lorna took the time to explain everything clearly.

I would highly recommend W&P to anyone looking for a professional, reliable and friendly service.

I would like to express my sincere appreciation for the outstanding support I have received from Lorna Lyons Smith.

During my recent CQC inspection, I reached out to her for guidance, and she was incredibly supportive, knowledgeable, and patient.

What impresses me most is that her support didn’t stop there — every time I have reached out since, she has responded promptly, with the same professionalism and willingness to help.

Her expertise and dedication are truly invaluable, and I feel very fortunate to have had her guidance. She is a real credit to W and P and a shining example of excellent customer service.

I was very impressed with Marianne, she was very thorough, fair and supportive. She was very supportive and made staff feel at ease with her, she gave us such in-depth feed back with supporting materials to help us improve any areas where this was required. She put inspection, regulation and enablement into her time with us, very impressive. I would highly recommend her to any care home wanting to improve their ratings.

Marianne Davis
4th July 2025
A very thorough work and a very effective timely reporting. This has really supported and motivated the team to protect and preserve good practices and to move forward with innovative care practices to ensure maximisation of our resources to deliver star rated quality life for our lovely residents.