Wazo Furniture Reviews 

Worst experience ever!. I made an order about a month ago, I changed my mind minutes after and I cancelled my order.
I got an email saying the cancellation order would take from 10-30 days.
I have been trying to get an update and they keep saying the same thing.
After a while month waiting for my funds back into my bank account I decided to call.
I have been on hold for the past hour.
Have I been scammed? Or is this company this bad?!!
Beware!

On June 20, 2024 I received some living room furniture from Wazo. We quickly realized the sofa was not comfortable for us. On June 21 I sent an email to Wazo customer service to request a return and refund under their 14 day return policy. I finally heard back from them on July 2, and on July 3 they assured me that my return was authorized and being processed. I was further advised that ‘Our dispatch team will make the arrangements for the return pick up with White Glove as soon as possible’. It is now July 11 and I have not heard anything from the dispatch team concerning the pick up. I have emailed customer service again but have not yet heard back from them.
I am afraid that these delays may end up disqualifying my return of the sofa. The customer service phone lines never get answered, and even the email response takes a long time despite their assurances that they will respond within 48 hrs.
The order number is WZ170897. I am hoping that this post will get their attention and lead to a faster response.

The furniture itself is beautiful. The customer service however is horrendous. I have spent hours sending emails and trying to contact customer service as Wazo messed up my order. First, they didn't ship it when they said they would. Second, once shipped I only got 2 of my 4 chairs. When I tried to contact Wazo I spent hours waiting on hold and then hung up on several times before I could even speak to anyone. When I finally connected with someone they lied to me saying the chairs were with the delivery people and they couldn't fit all in the truck. I saw the truck and there was TONS of space and confirmed with delivery people (who were amazing) that they didn't have any more parts of my order. To date, I still have not heard back from Wazo it has been almost 2 months since placing my order.

J’ai été surpris de la réactivité de Ismaël
Il a tout fait et mis en œuvre pour que je puisse recevoir ma livraison avant vendredi 26/6/24 . Je vient de la recevoir ,
Un grand merci à Ismaël une personne très poli et à l’écoute Encore bravo

Worst customer service ever.
Table ordered 5 weeks ago and still no information after numerous calls and emails.
Carpet ordered and cancelled 30 minutes later and still not credited after 4 weeks.

Literally spend a little more money and go to a reputable company. They have bad customer service, I'm sure the furniture is nice if you ever receive it. I have been trying to get a hold of someone about the timing of my sofa, I placed the order over 2 months ago. I have been kicked off of their phone system twice for waiting for so long, in store they told me they don't deal with online orders. Last week I called twice 1 rep told me she would get back to me, she never did, the other rep said I should expect the shipment soon as I was at the top of the list. I'm pretty sure these people are lying. I want a refund but I can't get a hold of a human, no one has responded to the multiple emails I have sent.

J'ai parlé avec Ismael et j'ai été ravie , il a réglé mon problème et il est très gentil et respectueux , j'ai adoré faire affaire avec lui :)

J’ai commandé une table le 27 juin qui devait arriver dans les 10 jours ouvrables. N’ayant pas de nouvelles j’ai contacté le service qui m’annonce que la table est en rupture de stock et qu’ils la recevront fin août. Aucune indication de cette rupture n’était visible sur le site ou dans la confirmation de ma commande. Ayant confiance de la livraison j’ai vendu mon autre table pour mon déménagement au premier juillet. Donc je n’aurai pas de table à dîner pendant plus de deux mois. C’est aberrant et très décevant comme manque de transparence et de communication.

Pour une 2 ième fois Ismaël à trouvé des solutions à mes questions .
Il est très poli et très courtois.
C'est un plaisir de faire affaire avec lui.

Excellent service Ismael, courtois et professionnel. Merci Ismael.

Excellent service!!

J ai passer 4 commandes chez eux depuis mars . A ce jour j attend encore 2 de mes commandes car la marchandises ne sera pas en stock avant des mois . J ai annuler des chaise de cuisine car elle n était pas dispo avant fin juillet . Sauf que sur le site il n était aucunement mentionné qu’elles n étaient pas en stock . Alors j ai annuler les chaises et je les ai acheter ailleurs . Le plus irritant cela fait 1 mois et demi que je cours après mon remboursement . On me dit que ça sera traité sans faute dans la journée . Rien n est fait . Plusieurs relance de fait et on me dit qu il y a eu un problème de système que c est maintenant résolu . J ai du faire un litige avec Affirm car je paye du financement la dessus et a gros intérêt en plus . Le service a la clientèle ne s occupe pas du tout de régler le problème . J ai peur aussi de voir mes 2 commandes que j attend . Les délais sont interminables. La qualité des meubles reçu à ce jour je n ai rien a dire . C est le service qui est épouvantable et le service de la compatibilité ne compter pas sur eux pour vous aider . Bref , fuyez cette entreprise ce n est que des problèmes à ne plus finir .

I placed an order for a bed frame during the family day sale in February from their website. The confirmation email stated that their delivery usually takes around 10 days. However, when I contacted customer service, they informed me that it would arrive at their warehouse on March 19. Despite reaching April, there was still no update on my order. Consequently, I decided to cancel it and was informed that I would have to wait 30 days for my refund. As the 30-day period is nearing its end, I am concerned that I may need to contact them again to follow up on my refund.

It would have been more convenient if they provided real-time updates on product status, such as out of stock or back-ordered items, so that customers are well-informed. I am quite disappointed with the overall experience, including the customer service. Their responses seemed insincere and generic, making it challenging to obtain clear and direct answers through emails and phone calls. Not only did I not receive the product, but I am also anxious about when I will receive my refund.

Due to the aforementioned reasons, I am unable to rate my experience positively.

Purchased a $2,000+ dining room table. 4 weeks after arrival it developed massive splits in the wood. Wazo customer service advised they have a 14-day warranty period and this was therefore not covered. Their suggestion; "you should consider replacing the table"

The most absurd sectional design. Ottomon does not fit with the rest of the pieces. I have owned three sectionals, and this one is the most overpriced and ill designed one. No common sense went into making this.

Nous avons acheté une table de cuisine. Malheureusement la couleur n’est pas celle affichée sur leur site.
Nous demandons un retour pour fausse représentation et ils demandent de payer des frais de 200.00$.
Inacceptable. Beaux meubles mais services à la clientèle qui laisse à désirer. Nous sommes au Québec et nous devons shipper en Ontario… quand il y a un magasin à Montréal.. du gros importe quoi!

Beautiful furniture - bought new dining room chair and love them. Very comfortable and Sturdy. Price is great and Jagjyot Kaur Chauhan (JJ) - was awesome. Very knowledgable and friendly. Was a pleasure.

Amazing customer service and great product! Kelvin helped us with finding the right item with the best price. Highly recommended!

Products are good quality and with affordable prices!

I received chairs that were not the colour advertised. The language on their website suggests free returns and that they are very customer centric however when you actually try and do the return it’s a $99 charge unless you drop it to their warehouse 6 hr flight away! Very disappointed as I buy a lot online and would not use this company again despite the product looking well.