Why does it take 2-3 days to obtain your prescription from Well pharmacy, I understand that if items are out of stock you may have to wait, but even off the shelf items take ar least 2 days.. Exampl... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It is very frightening when you can’t get the medication you need to be well. Well.co.was so helpful and made sure we got what was needed, they made sure the GPS got the gob done. Thank you so much.
I find well pharmacy excellent, they remind me about my prescription and all l have to do is go on the app and order my prescription , they send it to me within a few days.
On time with my precipitation
Bedrijfsgegevens
Geschreven door het bedrijf
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Geschreven door het bedrijf
Contactgegevens
42 Austhorpe Road, Crossgates, LS158DX, Leeds, Verenigd Koninkrijk
- 0113 264 5309
3,4
Gemiddeld
9 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor experience and customer service
My initial experience with Well Pharmacy, Cross Gates, I was given the incorrect medication and had been taking it for some weeks before I realised something was wrong because of symptoms/side effects necessitating a visit to the GP. No apology was forthcoming though it was reported at my doctor’s request.
In hindsight I should have changed pharmacy at that point, but instead I gave them the benefit of the doubt. However, recently, I’ve been on the receiving end of sub standard, indifferent customer service from Well Pharmacy, Cross Gates; including the contents of my prescription being mentioned in front of other customers (no regard given to privacy), and of course the waiting times other reviews have also mentioned. So, this time, I shall most certainly be changing pharmacy.
20 november 2024
Review zonder uitnodiging
Antwoord van Well Pharmacy - Cross Gates
Helen,
Thank you for taking the time to share your feedback regarding one of our well stores. We are deeply sorry to hear of your recent experience.
So this can be looked into further and ensure this has been reported, please email this incident to hello@well.co.uk with the pharmacy name and address the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Best I love it 😀
11 mei 2023
Why does it take 2-3 days to obtain…
Why does it take 2-3 days to obtain your prescription from Well pharmacy, I understand that if items are out of stock you may have to wait, but even off the shelf items take ar least 2 days..
Example..my GP sent a new prescription to well pharmacy( 1 item), the GP also gave me a copy to collect, I visited the following day, handed the copy to a staff member, who took the item out of a draw, and placed it on the working counter and told me it will only be a few minutes, another member of staff then said it will be ready to collect tomorrow???
Think it's about change of pharmacy.
8 maart 2023
Review zonder uitnodiging
Antwoord van Well Pharmacy - Cross Gates
Hi Ken,
Thank you for submitting your feedback regarding one of our well branches. We are very sorry to hear this.
If you would like to discuss this further, then please email hello@well.co.uk with the pharmacy name and address in the subject bar.
Thank you once again for your feedback.
Best Wishes
well.co.uk
3 day wait for prescriptions
For a second consecutive occasion I have had to wait three days for my prescription. The first time, having been told to return in three days, I checked with my doctor to see if they had sent the prescription. They confirmed they had and that the medication should be regular stock. They rang the chemist and it was ready the following day, however, when I collected it I received a very impolite complaint from the staff for have 'complained' to my doctor. I now have a very painful neck and throat and again was told to wait three days. Having felt the need to see a doctor, I can't imagine why anyone would expect to wait before starting their medication (repeat prescription excluded). I have changed my chosen pharmacy and will not use this branch of Well chemist again.
15 november 2022
Review zonder uitnodiging
Antwoord van Well Pharmacy - Cross Gates
Hi Clifford,
Thank you for taking the time to leave a review regarding one of our Well pharmacy branches. We are very sorry to read that you will no longer be using Well as a result of your experience.
In order for your concerns to be raised and investigated, please contact our Pharmacy Superintendent's Team at yourexperience@well.co.uk or 0333 010 2222 with your full name and contact details if you wish to be contacted. They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly.
Thank you once again for sharing your feedback and please accept our sincerest apologies once more.
Best Wishes
well.co.uk
You are amazing
It is very frightening when you can’t get the medication you need to be well. Well.co.was so helpful and made sure we got what was needed, they made sure the GPS got the gob done. Thank you so much.
8 november 2021
I find well pharmacy excellent
I find well pharmacy excellent, they remind me about my prescription and all l have to do is go on the app and order my prescription , they send it to me within a few days.
30 september 2021
Excellent service!
Great customer service and home delivery makes getting prescriptions so much easier.
3 augustus 2020
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.