A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... Toon meer
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Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... Toon meer
Bedrijf heeft geantwoord
Prompt dispatch and delivery but disappointingly you didn't deliver what I ordered and paid for. My order was for a twin pack of Freestyle Libra 2 monitors. On delivery I only received 1 moni... Toon meer
Bedrijf heeft geantwoord
I have had exprience of other online pharmacies and have found them wanting, my last one wanted after a while to add on high delivery charges. I then went back to my locak high st pharmacy and every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Geschreven door het bedrijf
Contactgegevens
Merchants Warehouse, Castle St, M3 4LZ, Manchester, Verenigd Koninkrijk
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4,3
Uitstekend
36K reviews
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Lateness
I have eight items to collect. Your system insist on breaking them up ino parcels - with a different arrangement each time. So, I never know what is coming or when, and I have several times run out of an item I need.
I am thinking of going back to the old surgery delivery.
19 juli 2026
Antwoord van Well Pharmacy
Hi Clifford,
We appreciate you sharing your experience regarding our online delivery service We understand how frustrating it is when your items are split into multiple deliveries and understand this can make it difficult to track.
We upload prescriptions to patients account using the unique prescription code we are provided with by your surgery. We do endeavour to send orders together, however there is a risk of them being dispatched separately when we receive separate prescriptions from the surgery. Your GP issues your items across 4 prescriptions.
When a prescription is loaded onto the account we send out an email to confirm what that prescription is for and this applies to the dispatch email too; notifying you what has been dispatched.
Some items may take longer than others depending on the nature of the item and if it has been ordered in, the pharmacy will then send out other prescriptions in the meantime if they are ready to be dispatched.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Great service
19 juli 2026
Antwoord van Well Pharmacy
Hi Lynn,
We are so happy to hear that you had a great experience with us! We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Dehema,
We are glad to hear your order was delivered in a timely manner. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Brian,
We are so please to hear you are happy with the service you received.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Antwoord van Well Pharmacy
HI Nick,
Thank you for sharing your feedback with us. We are sorry to hear you received 2 prescriptions in a short space of time.
Having checked this we can confirm that we did receive 2 prescriptions for you for the same medication that your GP signed off on 07/07 and another on the 09/07. It looks like the GP had issued the medication twice.
You will have received an email from us regarding each of these to request you to complete the checkout. If one of your prescriptions is not required then we would advise you get in touch with us at hello@well.co.uk and our team can ensure that it is cancelled. We are a patient-led service and deal with a large number of prescriptions per day and it is not possible for our team to monitor prescriptions that are sent over so we would encourage you to let us know if something is not right on your account and our team can then resolve this.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Closet to me
11 juli 2026
Antwoord van Well Pharmacy
Hi David,
Thank you for sharing your feedback. We are glad to hear that our pharmacy is in a convenient location for you.
Kind Regards
Well Pharmacy
Slow delivery.
The delivery of my meds is very sporadic. I have PPMS which affects my cognitive process. This means I may leave it until the last minute before I order more tablets. The delivery can take upto 1 week which can cause a problem. I'm unsure whether click and collect would be better but as I cant walk it may be a problem.
14 juli 2026
Antwoord van Well Pharmacy
Hi Ant,
We appreciate you sharing your experience regarding the delivery of your medication. We understand how crucial timely and consistent delivery is.
As prescriptions need to be ordered in advance of at least 10 days; this is to allow our timescales which are up to 7 working days. It may be better option for you to have your prescriptions dispensed and delivered by a local pharmacy who can closely monitor your prescriptions to ensure they are requested in enough time for them to be dispensed and delivered. Please contact your nearest pharmacy to discuss with them further. If you have any concerns please reach to your surgery who can support further ensuring that your prescriptions are set up in a more suitable way for you.
We hope this information is helpful.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Robert,
We are so pleased to hear that we were efficient in dealing with your prescription.
Thank you for taking the time to share your positive feedback.
Kind Regards
Well Pharmacy
Easy to order and quick delivery
11 juli 2026
Antwoord van Well Pharmacy
Hi Paul,
We are so pleased to hear that you had such a positive experience with your order and our delivery service. Thank you for taking the time to share your feedback!
Kind Regards
Well Pharmacy
Fast delivery
14 juli 2026
Antwoord van Well Pharmacy
Hi Franky,
We are so pleased to hear you are happy with the service and your order arrived on time.
Thank you for your feedback.
Kind Regards
Well Pharmacy
I ordered my medication for more than…
I ordered my medication for more than 12 days.But still I did not received. I missed my my medication for almost 1 week.When I reach them by the chat ,the response was to contact GP and order it again and get it from any nearby pharmacy. Really disappointed.
11 juli 2026
Antwoord van Well Pharmacy
Hi Melvin,
Thank you for sharing your feedback with us. We are truly sorry to hear about the significant delay you have experienced and that you have not yet received your medication.
We are very sorry for the information your received when using our chat service. Please contact our customer care team via email at hello@well.co.uk or for urgent queries you can call us on 0333 010 2222 option 1 (Mon-Fri 9am 9am-5pm).
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Always helpful when prescription is due…
Always helpful when prescription is due and prompt at sending them out too
13 juli 2026
Antwoord van Well Pharmacy
Hi Mrs Spooner,
We're delighted to hear that you find our service helpful when your prescriptions are due and that we are prompt in sending them out. Thank you for your wonderful feedback!
Kind Regards
Well Pharmacy
Antwoord van Well Pharmacy
Hi Jonathan,
We are so pleased to know that you consistently have a positive experience with us. We truly appreciate your feedback.
Kind Regards
Well Pharmacy
Good service
Ostensibly good service, which comes welcome. Probably a little too many update messages as part of the process. Overall, pretty seamless service for prescriptions and delivery.
11 juli 2026
Antwoord van Well Pharmacy
Hello,
We're so glad to hear you found our service seamless for your prescriptions and delivery. We appreciate your feedback regarding the update messages; we are always looking for ways to refine our communication process to better serve our customers.
Kind Regards,
Well Pharmacy
The service is great
The service is great, you put your order in and they do the rest. Si much better than waiting at the pharmacy 20 mins every time you need a repeat prescription.
I would highly recommend it to anyone.
10 juli 2026
Antwoord van Well Pharmacy
Hi Mabel,
We are so pleased to hear that our service has made managing your repeat prescriptions easier and more convenient for you.
We truly appreciate your kind words and recommendation!
Kind Regards
Well Pharmacy
Antwoord van Well Pharmacy
Hi Ioana,
We are so pleased to hear that you received your products on time and that we could provide you with what you needed.
Thank you for your feedback.
Kind Regards
Well Pharmacy
VERY DISAPPOINTED.
I have used Well Pharmacy for a while and in the whole, was very happy with their service, until recently. I told them I was going to be on holiday for over 3 months and would not be ordering my medication from them and that I would be nominating a pharmacy near to where I was staying whilst away.
I have been receiving reminders every week saying not to forget to order my medication. I have sent an email every time I received one of the reminders and got a generic response. I am absolutely fed up keep asking them to note their system that I am away and to stop sending reminders. All my efforts have been completely ignored.
21 januari 2026
Antwoord van Well Pharmacy
Hi Janet,
We appreciate you taking the time to share your recent experience with us. We are truly sorry to learn about the persistent medication reminders you have been receiving, especially after you clearly communicated your extended absence and change in pharmacy nomination.
Email reminders are automated and are sent out to patients at regular intervals, we understand how frustrating it must be to be receiving these weekly.
We are aware you have reached out us and a member of our team as advised they can remove you from all communications for the time being but did not receive a response from you. We have unsubscribed you from emails for now so this should stop these emails. Please get in touch at hello@well.co.uk when you want to resume using our service and to request for you to be re-subscribed to all emails and we can change this back.
We hope this helps.
Kind Regards,
Well Pharmacy
I use this pharmacy regularly
I use this pharmacy regularly, they are so lovely, approachable and helpful. I have a family of 6 and they have been my first point of call. Beth is fantastic, always goes above and beyond and she is very knowledgeable!
6 juli 2026
Review zonder uitnodiging
Antwoord van Well Pharmacy
Hi Kelly,
We are so happy to hear that our team has consistently provided you and your family with such a positive experience.
We truly appreciate your kind words and continued trust in our services.
Kind Regards
Well Pharmacy
i am happy no proms
18 april 2026
Antwoord van Well Pharmacy
Hi Jenna,
We are so happy to hear that you had a positive experience with us! We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
Very helpful when speaking to them and…
Very helpful when speaking to them and asking questions always give good advice
8 juli 2026
Antwoord van Well Pharmacy
Hi Karen,
We are so pleased to hear that our team was helpful and provided good advice when you had questions. Thank you for your kind feedback.
Kind Regards,
Well Pharmacy
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