Great product. Horrible customer Svc support. I mean no way to get in touch no matter how you try to contact Especially at this price point. Starting to wonder if they r struggling and going under.... Toon meer
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The worst customer service of any company I have dealt with. They literally do not respond. The products are great however the customer service is so bad that unfortunately I have had to cancel my sub... Toon meer
Products taste terrible - I am pretty good at just dealing with stuff that is healthy and beneficial, but the overall taste of products is so bad and the ones I have toughed it out with for weeks have... Toon meer
So grateful for a Greens product that is easy on the taste buds (blood orange) that enables me to take it every morning as well as sell it in Chemist Warehouse. I travel full time therefore unable to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.
Contactgegevens
Australië
- www.welleco.com
2,1
Slecht
38 reviews
Heeft 11% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great Products, Declining Customer Experience
I've been purchasing WelleCo's Super Elixir and Nourishing Protein for many years. The benefits are real — the greens deliver on their claims, and the protein is easily the cleanest on the market. It’s a genuinely excellent combo to start the day.
However, I've recently noticed a sharp decline in customer service. Replies to emails regarding late fulfilment arrive overnight, and live chat is generally unattended during business hours (AEST), suggesting support has been outsourced — likely a cost-cutting measure that comes at the expense of customer experience.
They've also replaced their rewards program with a two-tier system offering either:
A paid membership ($79/year), or
A subscription model.
There are now no rewards for one-off purchases — only for ongoing spend, which feels exclusionary and unappreciative.
In addition, their email marketing has always been relentless and nothing has changed. Daily post-purchase follow-ups, offers, and reminders clutter the inbox. It cheapens the brand and feels out of step with the wellness ethos they promote.
Collectively, this all points to a strategy focused on increasing profit while reducing value and service for loyal customers.
It’s a real shame — I truly believe in the quality of WelleCo’s products. But like many growing businesses, they seem to be prioritising expansion over customer care.
8 juli 2025
Review zonder uitnodiging
Antwoord van WelleCo
Hi Damien,
We feel truly grateful that you’ve found real value in our formulations, and it means a lot to hear how they’ve become part of your daily wellness routine.
We sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve. We are deeply sorry that you have had a negative customer experience with us, the WelleCommunity is the heart of our brand and we aim to provide the best experience possible.
Please know that your feedback isn’t taken lightly. We remain committed to not only delivering premium wellness formulations, but also creating an experience that feels respectful, thoughtful, and worthy of the trust you’ve placed in us.
Phoebe,
WelleCo Customer Experience Specialist & In-House Nutritionist.
Tried the Super Elixir and the Evening…
Tried the Super Elixir and the Evening Elixir
The super elixir I’m in my first month so I am still waiting and hoping for improvements to skin, gut etc. so far nothing and I’m at week 3
Evening Elixir I had to stop taking. Gave me awful diarrhoea, I assume due to the high quantity of magnesium
Both products combined cost over $120 so they are not cheap. So far I’m not impressed at all
1 juni 2025
Review zonder uitnodiging
Antwoord van WelleCo
Hi Sally,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that The Super Elixir and The Evening Elixir is not as you expected.
We do reccomend taking The Super Elixir consistently for 2-3 months to see the best results to your skin and gut.
We understand that wellness looks different to everyone and that this blend / flavour may not be suitable for you.
We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
Phoebe
WelleCo Customer Experience Specialist & In-House Nutrionist.
very hard to unsubscribe,
very hard to unsubscribe,
However I'd go straight to customer service, the response was immediate and better than the online navigation of cancelling service
one star for website
four stars for immediate customer service helpcentre
11 juni 2025
Review zonder uitnodiging
Antwoord van WelleCo
Hi Susan,
While we love to hear feedback from the WelleCo community, we were sorry to hear you found it difficult to unsubscribe.
We have passed this onto our Digital Team for further consideration.
We look forward to continuing to support you on your wellness journey and if you require any further assistance, we are more than happy to help.
Phoebe
WelleCo Customer Experience Specialist & In-House Nutritionist.
Great tasting product
So grateful for a Greens product that is easy on the taste buds (blood orange) that enables me to take it every morning as well as sell it in Chemist Warehouse. I travel full time therefore unable to get the cheaper product on subscription. Easy compromise to pay top dollar for easy access. I have never stuck to a greens product until now - the ease of taste is critical as much as how it makes me feel. (particularly digestive) Daily now for 4 months and I wouldn't be without it. Thanks WelleCo
24 maart 2025
Review zonder uitnodiging
Antwoord van WelleCo
Hi Kim,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying The Super Elixir and seeing the well deserved benefits.
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
I have been a customer since the start…
I have been a customer since the start of the company! Life changing supplements. Excellent customer care! My favourite ones are the super elixir, the evening elixir and nourishing protein.
1 februari 2025
Review zonder uitnodiging
Antwoord van WelleCo
Hi Marilena,
Thank-you for taking time to get in touch and for sharing your experience with us.
We are so glad to hear you have been enjoying products from our WelleCo collection!
We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!
Stay Welle,
Phoebe
WelleCo Customer Experience Specialist.
A waste of money. Do not subscribe to this
Product is fine. Used it for 2 weeks but it gave me a stomach ache. Decreased dose but still gave me diarrhea. I tried to cancel the second shipment before it was sent out but they sent it and charged me for it anyway. Cancelling the subscription was not straight forward and they don't make this an easy process. I shouldn't have to click 'cancel subscription' 6 times before confirming the cancellation. Surprised they get away with this. I feel incredibly ripped off by WelleCo.
5 januari 2025
Review zonder uitnodiging
Antwoord van WelleCo
Hi Caz,
Thank-you for taking the time to get in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I am sorry to hear that you experienced digestive discomfort whilst taking The Super Elixir.
The Super Elixir does contain ingredients that moderate digestion and support overall gut health. For example, fructooligo-saccharides (FOS), has been included in the formulation for its prebiotic properties, meaning that it helps to feed the beneficial bacteria in our digestive system. However, FOS does have the potential to cause digestive symptoms such as bloating and gas in some individuals, particularly when first starting to consume, while your body adjusts to the supplement.
We understand that wellness looks different to everyone and that this blend may not be suitable for you.
We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.
In regards to our subscription management page, we are sorry to hear you had trouble cancelling your subscription. Our Digital Team have been notified and are investigating the issue. We do however appreciate you opportunity you have given us to resolve this.
We have requested further information so we can best assist you.
Phoebe
WelleCo Customer Experience Specialist.
Not a fan
I subscribed for 2 months then cancelled it. I I’ve tried 2 flavors- pineapple lime & berries. Taste like shit! It was hard too swallow because of the taste. After drinking it I usually eat something sweet to beat the taste. And it’s too expensive, never noticed glowing change on me. I’m trying my best to finish the 2nd bottle that I ordered. Not a fan. Sorry
8 november 2024
Review zonder uitnodiging
Antwoord van WelleCo
Hi Glenda,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed and The Super Elixir isn't as you expected.
The Super Elixir is a greens powder, with Barley Grass and Wheat Grass as one of the primary ingredients within the formulation, so therefore will have an underlying earthy taste.
Whilst we have customer's who definitely drink The Super Elixir on it's own or we recommend to also put into smoothies alongside Frozen Fruit, Vegetables and the Nourishing Protein.
We would love to send you an alternative flavour or product that may be a better fit for your routine. If you could share your previous order number our team will reach out with some more information.
Stay Welle.
Phoebe
Customer Experience Specialist
Recommended by a friend
Recommended by a friend. Wake with a headache every single time I take the evening elixir. Thought it may be coincidental but no definitive side effect. Disappointing
1 december 2024
Review zonder uitnodiging
Antwoord van WelleCo
Hi Lee,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Look forward to hearing from you.
Stay Welle,
Kate
Customer Experience Manager
I absolutely love the products
I absolutely love the products! I’ve been using the green powder and skin elixir for several months and have noticed great results. I also tried the Goddess formula, but it wasn’t the right fit for me personally. Anytime I’ve had an issue with a product or service, their customer support has been fantastic—responding within three days and usually resolving things in my favor. I appreciate the seamless experience, especially knowing they’re based in Australia but ship quickly from NYC. Highly recommend!
17 november 2024
Review zonder uitnodiging
Antwoord van WelleCo
Hey Leigh,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Bad customer service and delivery
Good products, but customer service and delivery incredible bad. I ordered products on Monday, but no products received yet, also nothing shipped yet. And customer service does not react on questions I asked already more than 48 hours ago.
9 november 2024
Review zonder uitnodiging
Antwoord van WelleCo
Hey Evelyne,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Look forward to hearing from you.
Stay Welle,
Kate
Customer Experience Manager
The products are wonderfull, really made a big difference to my wellbeing
I have been using the Evening Elixir , Super Elixir and the collagen . I have noticed a change in my skin, softer, smoother. My sleep has improved since using the evening elixir . All the products taste wonderful. I have had a really good experience with their customer service, I found them very helpful and understanding. When they made a mistake and doubled up my order , they quickly refunded me and also sent along the extra items at no cost. So overall I'd recommend, very happy!
5 november 2024
Review zonder uitnodiging
Antwoord van WelleCo
Hey Jenny,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Formulated by a "Dr" with no qualifications by a recognised educational institution
This product is falsely advertised as being formulated by a Dr with a PhD in Clinical Nutrition and Naturopathy. ABC's 7.30 Report has revealed that the woman claiming to hold these qualifications (Simone Laubscher) is a sham.
When I contacted WelleCo demanding a refund and raising my concerns over the safety of their product (as its formulated by someone with no qualification to do so) I was ignored. They cancelled my subscription but did not refund my money nor answer my questions.
Do not purchase from this company! Do your research and watch the ABC 7.30 Report on Simone Laubscher & Elle McPherson.
24 oktober 2024
Review zonder uitnodiging
Antwoord van WelleCo
Hi There,
Thank you for sharing your concern.
We certainly acknowledge the sensitivity around the recent ABC story.
Ms Laubscher is a consultant to the WelleCo business and through her association with Elle Macpherson did formulate the original iteration of The Super Elixir.
Here at WelleCo we have a product development team made up of scientists, nutritionists, naturopaths and world class manufacturing partners who are responsible for the creation, formulation and execution of all WelleCo Products.
We ensure all our products comply with local regulatory requirements,are produced in food and Therapeutic Goods Administration (TGA) approved manufacturing facilities and undergo comprehensive testing.
The Super Elixir formulation has since been optimised in line with emerging science and to meet the ever changing and rigorous regulatory landscape and is far advanced from the original version.
We are more than willing to answer any further concerns you may hold.
If you have any further questions, please contact us at customerservice@welleco.com
Stay Welle,
Kate.
Customer Experience Manager.
Wonderful product
Wonderful product. Ordered pineapple flavour first, which I had to get used to, but the blood orange is much nicer (for me ;-) )
Really like all the products I ordered so far! (super green, collagen, goddess and evening elixer)
Great service and updates all the time. Thanks!
7 oktober 2024
Review zonder uitnodiging
Antwoord van WelleCo
Hey Floortje,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Stay away from this website!!!
Stay away from this website!!!. There is absolutely NO customer service. I ordered the super Elixir to be delivered every 2 months, with payment automatically being deducted. I now want to stop the automatic payment and cannot get hold of anyone in customer service, they have online support which nobody is there to respond to your request. They say they will get back to you in 24-48 hours, which they never did. I cant ring anyone? You cant login to your account without a code, and the code is sent to your email and phone - NEITHER works! so you try emailing them and get No response. STAY AWAY. I am now resorting to going to the bank to stop the automatic payment..... NOT IMPRESSED
2 september 2024
Review zonder uitnodiging
Antwoord van WelleCo
Hi There,
Thank you for taking the time to provide us with this feedback!
We are truly sorry to hear you haven't heard from our team! I have now reached out privately to ask for your contact details to ensure this is followed up.
Stay Welle,
Kate
Customer Experience Manager
I immediately wanted to cancel my order…
I immediately wanted to cancel my order as soon as i purchased. Literally seconds after buying, i sent an email requesting a cancellation. I received nothing but an auto reply. The product arrived and it remained unopened on my counter since the purchase. I finally opened it today, thinking I’d give it a try. Big mistake. First, for $85 they can’t even include a scoop. That just adds to the horrible customer service. Second, the product tastes like a**. Third, I have sent 3 emails AND searched for a place on their website to leave a review and I couldn’t find anywhere to leave a review. Still, no human has gotten back to me. As soon as they have your money, you may as well disappear, because they aren’t going to bother with ANY customer service.
29 juli 2024
Review zonder uitnodiging
Antwoord van WelleCo
HI JMA,
Thank you for taking the time to provide us with these concerns.
We recently upgraded all our international warehouse facilities to be as efficient as possible. Meaning that unfortunately once an order is placed we are unable to make a cancellation request to this as it is automatically sent to the pick line.
We are however, more than happy to ensure a resolution for all such request is found. Could I please ask that you reach out to our team via customerservice@welleco.com and I will personally ensure this matter was resolved.
If you have any further questions, please let me know.
Stay Welle.
Kate
Customer Experience Manager.
wellness solutions to address... mental disorders?
They make sure to include:
"*These statements have not been evaluated by the Food and Drug Administration. This product does not intend to diagnose, treat, cure or prevent any disease."
On the product pages, but why? you may ask. What statements are they making that they would even need this disclaimer? you may wonder. Well, first of all, that these products are going to support you in your mental wellbeing -- including going as far as to further specify that they "address" Anxiety!
31 mei 2024
Review zonder uitnodiging
They are not able to deliver products
They are not able to deliver products, they got a payment, but don't ship the order even after a week, even after two. Customer service don't reply and so cannot help. Actually, there is no answer what to do, you cannot cancel an order, cannot get it. In other words-no goods, no money. Very disappointed.
4 juli 2023
Review zonder uitnodiging
Antwoord van WelleCo
Hi Oksana!
Thank you for providing this feedback! We are sorry to hear of your delivery delays.
I can see that our Team Member Patricia resolved this for you and you have now successfully received your order.
If you require any further assistance, please do let us know.
I ordered 06/11 and still I have not…
I ordered 06/11 and still I have not received anything. Then I send an email on Friday 13/11 and I didt not receive a reply until Monday. Then they write that they want to find out where my package is and return today and I still have not heard from them. This is the first and last time I shop at this company .. In the future I will just order my vitamin supplement from athletic greens, they respond immediately when you write to them, plus their package arrive within 3-4 and it will also be sent from England. Could I give you 0 star had you got it ...
18 november 2020
Review zonder uitnodiging
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