wentworthandrose.co.uk Reviews 

Please do stop renting any apartments from this agency IMMEDIATELY because they are in collusion with the landlord in an attempt to forfeit the whole deposit no matter how you do before moving out.

A check-out report was received and there is little blemish which clearly does not justify what they do.
Further Update
They are flagrantly in an attempt to rob us of all deposits in collusion with the landlord.
It is stipulated that your landlord also can't take money from your deposit,to fix any damage caused by a repair """"they didn't do when they should have"""", for example a leak you told them about that got worse and damaged the floor.

Upon checking the record,we always informed the landlord and the technician immediately upon any damage found.However,they deliberately ignored it which resulted in further damage.It is believed that they were told in this way for earning money in an unscrupulous manner.

Thus we have each and every reason for vigoriously advising that you MUST NOT rent any properties from this agency.If you are currently renting a property from this agency,you must take every action POSSIBLE to safeguard yourselves and be well-prepared to start a long battle in fighting for the deposit you well deserve.

Final update
TDS makes a decision that allows us to get back most of the deposit.Thus,you must not trust or rent any apartment from this agency which consists of a bunch of scoundrels.I can't believe Emma Parks,who is the Sales Director disturbingly bereft of conscience and moral principles, is leading and/or in collusion with them.

W&R offer a professional service, every member of staff is friendly and efficient. Viewings are given the time they deserve and are never rushed, helpful and thoughtful advice was given throughout. The team really knows houses and their enthusiasm shines through!

Awful avoid at all costs!! No better example of 'style' over any shred of substance. Patronising and thoughtless staff.

Been round the block in Birmingham, and this agency is definitely the best of the bunch. We’ve had a few minor issues over the year ,like commissions % and rental pricing, unable to complete a sale etc, however all these issues are nature of the beast. At the end if it all, they make me feel like a valued customer and i will continue to be a client if i feel valued and heard. Most people i’ve dealt with seem to be helpful and responsive. Like i said, minor issues which needed my intervention were resolved to my satisfaction.

Appalling experience from day one (literally straight after Katie sold me the service). No landlord checks led to a tenant from hell. To rectify Katie promised a new tenant at no extra fee, but a fee was still charged. Multiple emails regarding checkout were ignored, and this was not done in time (Charlotte, who ignored my emails, simply passed the blame onto Morgan!

Next tenant- inventory not sent to me at all. When requested (because the waste disposal had been broken), it listed “assortment of items under the sink- no mention of waste disposal). So that cost me again.

I was contacted by their accounts dep’t, regarding disposit return. My flat had been trashed that much by the nightmare tenant that they never checked adequately, that I needed to dispute the deposit return. The accounts person told me to wait, and that they would notify me when to dispute. The next time he contacted me was to tell me that the deadline was the day before.
I have lost a small fortune because I trusted this uncaring and incompetent organisation. And they continue to badger me for money owing.

Use these at your own peril.

Absolutely awful! Extremely rude and unprofessional.. read their replies to complaints on Google for an understanding of how they work. Avoid where possible!