Westbournemotors Reviews 

My experience with Westbourne Motors has been incredibly stressful and deeply disappointing. What was initially explained to me as a straightforward recovery and return of my vehicle turned into an ordeal that dragged on far beyond what was promised.
I was given clear assurances about when my vehicle would be returned, but those promises were repeatedly broken, and in the end my vehicle was returned 11 days later than I was told it would be. Each delay had a serious impact on my life and employment yet there was no sense of urgency or ownership from the company. When I called to ask for updates or to express my concerns, which took 1.5 hours to get through. I felt dismissed and spoken to as though my situation was an inconvenience rather than a legitimate issue that needed resolving.
What made the situation even worse was the complete failure to follow any kind of complaints procedure. When I tried to raise a formal complaint, it was not taken seriously and there was no clear process, acknowledgement, or attempt to resolve matters properly. This left me feeling ignored, powerless, and with no confidence that the company is interested in learning from mistakes or treating customers fairly.
Overall, the combination of broken promises, poor communication, dismissive attitudes on the phone, and the lack of any functioning complaints process has completely destroyed my trust in Westbourne Motors. I would not choose to use them again and would urge others to be cautious before relying on them.

So was wrongfully informed by AA that my recovery was going to be through these guys...so partially AA's fault but then found out that Westbourne Motors phone line is a premium rate number so I have an epic phone charge and they aren't even the guys recovering me.

When I first rang up I was 27th in the queue, got all the way down to 3rd and then got disconnected. Attempted again and was 13th, got all the way down to 3rd again and was disconnected again. Seems like a moneymaking scheme for them without them ever having to answer their phones! Absolutely predatory to charge an obscene amount when all people are trying to do is get recovered when their vehicle has broken down!

I pay annually to green flag and they have subtracted out to Westbourne motors. I have just been told that I will have to wait 4 hours. I have phoned back Green flag who have said that they will call me back after they get in contact with them. Dreadful service.

Great response in tough weather conditions from RSA83matt

I wish I could give a minus score to this company. They left us waiting 6 hours on a pickup after being handed over the them by the RAC. We had zero communication from them and when we tried to call we were placed into a queue and then cut off multiple times. To add insult to injury I now find out that I’ve been charged £10 for the pleasure of being on hold and disconnected. I thought they were just a bunch of jokers but they’re also scammers it seems. Not happy at all

Very poor service. Tried to charge me £280 to replace two coil packs (coils are about £40 each so they were charging me £200 labour for a 10 minute job when they were already on site). Could not get through to the manager on phone so I got them to remove the coils.
Would never use again.

Changed my pick up time 4 times and the car had no sun roof as it was smashed which they knew and it needed taking to Mercedes. Mercedes needs to not sub contract its road side recovery, land over and BMW were out within 2hrs previous cars. Westbourne in formed me yesterday evening they'd be with me at 10/11pm that then changed to 1am which I had to understandably move to the morning to which they said they'd be out at between 8 and 12, they didn't turn up, so I phoned Mercedes and was told it would be 4pm after having time off work. They didn't turn up at 4pm and have got mercedes to call saying it will now be tomorrow. However at least Mercedes have told them no it needs to be this evening really bad service

I honestly wish my experience had been even half as smooth as the promises made by Westbound Motors. From the moment my vehicle was handed over, everything became a slow and confusing mess. Communication was almost non-existent, updates were vague, and every simple query felt like I was asking for something unreasonable.

I was left waiting far longer than I should have, with no proper explanation and no sense of urgency from their side. What should have been a straightforward process turned into unnecessary stress and complete inconvenience. At no point did I feel that customer care was a priority for them.

I rarely leave negative reviews, but this experience has been frustrating enough that others should be aware. I won’t be returning, and I can’t recommend them based on how poorly everything was handled. I expected professionalism and reliability, but received neither.

My car broke down and RAC handed it over to Westbourne Motors — and honestly, I wish they hadn’t. In my experience, the way this company operates is unbelievably poor. The staff I dealt with came across as downright rude and completely uninterested in helping. I was given information over the phone that turned out to be false, and at one point I was actually shouted at just for trying to understand why my car had been sitting in their compound for over a week instead of being delivered to the address I clearly provided.
I was left feeling ignored, disrespected, and treated like an inconvenience rather than a customer. If this is how they handle people in need of help, then I want nothing to do with them again. Based on my experience, I would strongly advise avoiding them if you have any other option.

Fast and professional after a very stressful motorway breakdown near Ashford, Westbourne Breakdown Services, who were subcontracted by Green Flag, arrived in an hour and Paul was friendly and very helpful. Overall a bad experience was resolved well. Many Thanks.

Every time I have to call I am on hold for over 1 hour and 15 minutes only to get aggression from the person answering the phone. They were hours later than they said they would be when collecting the vehicle and just scream at you on the phone.

The driver/technician were super helpful and sweet. Definitely helped me and my family feel much less stressed about the situation with the way they handled it. Amazing service from incredible people! Would 100% recommend!

I would not give one star. Awful experience . RAC use them as their contractor. Do not use. Picked car up at 7pm then had calls at 10pm saying they couldn’t deliver car to garage 10 mins up road as the road was closed so had to return it to where they collected it. That wasn’t an option so said they would try to drop it near the garage & they would call to let me know. They didn’t. I called tyre garage next day & they didn’t have the car as expected. It had been dumped in a road near by with key hanging off front tyre. Access was fully available to the tyre garage but they hid the car behind a burger van .

Why do we have to leave at least one star? This bunch of cowboys don’t even deserve that.

I had no choice dealing with this bunch of scumbags as my bike was stolen and then stolen again by Westbourne Motors, who refused to give it back and every time I went to attempt to retrieve it they screamed abuse at me and called 999 making up lies that were easily dispelled as the video I took clearly showed that all I said was “Hello”.
This lot are thugs, liars and thieves who are more interested in finding ways to keep your vehicle in order to bump up their exorbitant prices, than they are in providing service to victims of crime.

Avoid like the plague if you have any choice, and if you do have to deal with them, do so via your insurance company so that you don’t have to meet their vile staff members.

This company should not be used as a 3rd party. We had the most appalling recovery driver. We waited nearly 3 hours only for John to turn up to tow us to a service station 10 miles back the way we came! To await another recovery agent. It was unsafe for us to be in the vehicle while being towed, but okay for our small cockerpooh which we had to leave in our towed van. When the driver pulled out of the lay-by we was almost killed as he failed to notify the highway agency we needed to move out. Very poor hygiene from John of Westbourne Motors. We are leaving our recovery agent due to this experience.

Dave picked us up and was apologetic that he was a little late then proceeded to give us some iced drinks (it was punishingly hot) and then was an absolute sweetheart for the journey home. Couldn't have asked for a better driver.

Absolute disgraceful. Unprofessional and appallingvservice.
DO NOT USE THIS COMPANY!!

After a 10 hour wai to be recovered. Gets a text from them informing me they will be there for a time. 30 mins later, I text them back asking when will they arrive, NO reply. Text again asking if they are going to turn up. Guess what? NO reply.
Gets a call 5 mins later from their office. NO apilogy for being late or letting me know they were goung to be late. So i used 1 (one) swear word and and I then apologised. Thats enoughfor them not come out.
Absolute shower of dung!
Totalshlqer

We had a brilliant experience with Westbourne. Lee collected the car promptly. We went along for the ride. It was the first time I had got to relax the whole morning once Lee arrived. Very happy with the service. Had no issues with communication. It was dealt with promptly. Back home safely. Would 100% use this service again should I be in that position.

Appalling service from Westbourne Motors.
The wait time was ridiculous. The guy turned up, he didn’t have a battery on the van, told me he was going to pick up a new one and would be back with me by 5pm. 5pm came and hadn’t heard a peep. Contacted the office and they were incredibly useless and the woman I spoke to said it was too late so I have to wait until next day. I’m absolutely furious that I had to waste a day and take time off work due to their incompetence. The other guy came and fitted the battery and I’m still chasing my invoice. The live chat service isn’t helpful in the slightest and the staff I spoke to over the phone weren’t helpful or friendly either. I wouldn’t recommend this company at all!!

Ajit was prompt, efficient and very friendly. He did a great job of securing my bike and he offered me a bottle of water on a really hot day. Plus we had a really interesting conversation on the way!