W Hamond Jewellers Reviews 

Friendly staff. Great choice

The team always take the time to ensure purchases are perfect and help with picking that perfect gift for loved ones.
I have been shopping with Hamonds for 10 years and when I need a piece of jewelry it is always the first place I look. No high street store could possibly compete. Thank you

When we wanted a design for a wedding ring that was slightly different from those in the catalogue it was easy simple and clear to communicate and get our requirements understood. The ring was made and was a very reasonable price, and when the finished product was tried on and was slightly too tight (due to our measurements, not the jewellers) they expedited an alteration to it to ensure we got it in time for the big day. COuldn't reccomend them more!

Loved the jewellery I bought - some delay on delivery due to customs forms but the jewellery itself was really good - nicely packaged etc

Love this shop. The quality is amazing. I will definitely be returning. Bought lovely cuff links for my Dad.

I purchased a chain last Chritmas with a Whitby Jet cross. I was delighted with this purchase. Then I subsequently bought a pair of earrings to match with the same cross design. They arrived in early November and will complete the set for my wife.

A great range of high quality items, beautifully displayed. Staff were friendly and knowledgeable and the ring which I bought has been much admired.

Lovely, helpful, friendly service.

Excellent quality jet jewelry at a good price shipped on ontime overseas. Online purchase. Very happy. Recommended!

We had seen the ring when were in the shop, and called a few days later to make the purchase. The lady remembered us visiting the store and quickly sorted the purchase which was received in a few days, and very nicely packaged.

Just very patient and helpful

Bought Gucci Gold ring online , Poppi was very helpful with my enquiry. I end up buying another silver Tag necklace because of her service . Next day delivery , price match from others shop , all my email was replied promptly , great customer service . Thank you very much for your help .

Item arrived quickly, before I thought it would, and is (as usual) top quality. Also, as it was a sale item there was a discount making this extra VFM.

Yet to receive the good, but online chat service to facilitate the purchase was excellent. Will give the final score once goods are received.

I was delighted with my purchase as it was a gift for my daughter for Halloween and the day of the dead festival, she was thrilled, the Whitby jet was an amazing touch.

Ordered a Sternglas watch through W Hamond's online shop at a great price, but I should have known it was too good to be true.

The watch arrived with a faulty/damaged crown. Unfortunate but not the end of the world, as these things can happen. However, upon politely contacting W Hamond about this, they were adamant it was shipped undamaged and refused to refund or exchange it. I was shocked and mortified by this.

Thankfully I knew my rights as a consumer and managed to get a chargeback via my credit card, but if I hadn't purchased this way I would have been swindled.

Finally, I contacted the original manufacturer (Sterngals) and found out I was not the only customer to be treated this way, see below:

"I have to tell you that this retailer is no longer supplied by our distributor, as they had outstanding payments and the cooperation was consequently terminated. Sternglas therefore no longer has any business relationship with this seller, and unfortunately, you are not the only one who has had this kind of experience. We are relieved that, moving forward, this can no longer happen with any purchase of a Sternglas watch."

Edit: I am astonished by the response below. It doesn't matter if the fault was present on sending or if it was damaged in transit. If the item arrived faulty (which it did) the consumer is entitled to a refund or a replacement as per the consumer rights act. This is literally in your own terms and conditions if you cared to read them. But you repeated refused to do either, insisting I go down a repair route. And your terms also say W Hamond is responsible for paying return postage for faulty goods, which you did eventually do after the chargeback as you provided me a return label which I used! And regardless of any of this, my credit card provider deemed your "proof" of its condition insufficient, hence the chargeback being processed. I also see you flagged this review as 'harmful or illegal content' which is clearly an attempt to silence legitimate critisism and is an abuse of Trustpilot's systems.

The salesperson was personable and knowledgeable. A very positive experience.

Many years ago I purchased a blue john ring for my wife, unfortunately the stone came out lost forever,
So two weeks ago I decided to get my another which I purchased one from Hammond jewellers , a blue john wave ring, it came today it's so beautiful the presentation and packaging what amazing well worth the wait and the money 100% quality
Thank you to the team at w Hammond jewellers making such a beautiful ring
My wife loves the ring
Thank you pete