We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
3,3
9 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick response to an issue with the packaging (damaged in transit). The otter kit looks good!
Antwoord van Whimsydiy
Hi! Thank you so much for your kind feedback. We're glad we could resolve the shipment and packaging issues quickly, and that you're happy with the otter kit. Enjoy! 🦦
They have good customer response and issues were resolved.
Antwoord van Whimsydiy
Hello！We appreciate that and your affirmation is our motivation to move forward.We will do it better.Have a nice day.We wish you all the best！❤️
The item I purchased and the item I received is a total SCAM. I wish I could show you what I received. Paypal should never allow this company to receive money from you. I must receive a refund. I have tried to work with the company with zero communication because they know they are a SCAM.
SO, I finally hear from the company ONLY after they see this review. They agree to refund my money but ONLY after I update this review and say that everything was resolved.
"Please reply to this email after you have made the adjustment, and we will process your refund immediately."
I will NOT adjustment this review. What I said was honest and truthful and will not compromise myself and I will continue to warn others about the scam I received from this company.
If they don't want to refund my money, I can always contact the Better Business Bureau or write more reviews. Yelp will be next.
Antwoord van Whimsydiy
Hello Annette,
Thank you very much for taking the time to share your shopping experience. We sincerely apologize for the issues you encountered with WhimsyDIY.
We take the concerns you raised regarding product quality and the refund process very seriously. We have checked our system but have not yet found an order that perfectly matches your description; this may be due to a system synchronization issue or a discrepancy in the recorded order number.
To help us verify the situation and resolve the issue as quickly as possible, could you please contact us directly at contact@mail.whimsydiy.com and include your order number?
Our customer service team will prioritize your email and do their utmost to find a solution that is satisfactory to both parties. We look forward to hearing from you so we can set things right.
Got as the butterfly as a Christmas gift but the glass is no where near the right size. The wooden board is way too intricate, and the chunks of glass are far bigger than they should be.
Antwoord van Whimsydiy
Hello Esme！Thank you very much for your attention and support for our products, and I also understand your current mood. We value your feedback and regret that this product did not meet your expectations.If you have any questions or need further assistance, please feel free to contact us via email （the customer service email address：contact@mail.whimsydiy.com） and they will serve you as soon as possible.❤
Took a bit to receive, customer service replied promptly to my query about ETA. Received in time for family crafting at Thanksgiving. Final product (an adorable Christmas gnome ornament) turned out so cute! No two exactly alike (and I ordered four kits!), took a bit of focused attention and creativity but a huge hit for all! Thank you for a fun, family crafting experience!
Antwoord van Whimsydiy
Hi!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❥(^_-)
Purchased the 1/4 Sunflower Glass Mosaic Kit as a Christmas gift. At first I did not realise it was from China so I emailed and asked if it would be delivered in time for Christmas, as I had left it a little late. They immediately replied and said they had prioritised delivery for me. The package arrived in plenty of time for Chrismas.
The packaging and product parts were of a very high standard and made a most suitable gift. I can't comment on the finished product as the recipient has not made it yet.
So glad I did not read the reviews beforehand, as I found the product professionally packaged and of a good quality. The customer service was excellent and responsive.
Antwoord van Whimsydiy
Hello Colin!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❥(^_-)
Ordered never got product had to put in a dispute with credit!! emailed vendor several times no response. No customer service will tell everyone to avoid this site.
Antwoord van Whimsydiy
Hello Marcella！We sincerely apologize for any negative experience our products/services may have caused you.We've learned that you filed a complaint through payment channel regarding a transaction with our company. We take every customer's experience very seriously and promise to learn and improve from this experience to ensure we can provide more satisfactory services in the future.
Package took forever to get here (literally shipping from China) and the kits were great, I just wish the color of my tiles matched the picture better. I did the highland cow, and the ‘body’ tiles were not the right color and matched too closely to the ‘tusks’ and ‘nose’ parts.
Antwoord van Whimsydiy
Hello Liz！We are very sorry for the inconvenience caused to you. Could you pls share some pictures for us check?And our customers service team has contacted with you,please check your inbox.We will continue to work hard to improve our services to better meet your needs.
Antwoord van Whimsydiy
Hello Julie!Your package has been delivered on January 12th!We are optimizing logistics to ensure that future orders are delivered on time.We will continue to work hard to improve our services to better meet your needs.Thank you for your understanding and support!
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.
