Whirlpool Danmark Reviews 1.663

I need to discuss a problem with an engineer re a dishwasher purchased on 16 January 2024. H21HD56UK is an intergrated unit. I installed the machine, fitted the door front, but it hangs down approx 10cm and hits the bottom of the dishwasher. Consequently, this means that the door does not lay flat and the bottom tray will not pull out or slide back in without the wheels coming off the rails. I explained this to Customer Services. An engineer came to look at the machine but could not fix the problem and suggested that the door be routed out thickness of door 2cm routed out 1cm -1cm deep but it did not solve the problem this is a design fault which hotpoint are aware of -see reviewers

Appointment booked engineer who cancelled last minute saying part had not been ordered! The fault code was given at time of booking! Unable to actually speak to anyone and virtual chats ended before finalised. No phone call back despite having information on account! Very disappointing and extremely frustrating!

Changed repair appointment to prior day without consultation which wasn’t convenient and then tried to book original repair date which online showed fully booked! Only option was to take a later date .
Tried calling to speak to an agent and after going through several options got an automated voice saying “ thanks for calling and Goodbye” :-(

These people are a bit of a joke.
Scheduled a repair to a washing machine on 28Feb24 and after 3 visits at least a week apart, the machine is still not-working. Each engineer just seems to order a single random part after mid-diagnosing the problem only for the subsequent engineer to arrive with it and proclaim that that was not the problem part. On the 3rd visit the engineer left without clearing up a huge puddle which then leaked through the floor and through the ceiling below, setting off the smoke detector which had to be disabled.
Their automated telephone service just dumps you out of the (long winded process) when you press the option to speak to someone. They also cancel appointments on the day of the appointment itself after you’ve moved your work commitments around to be in and then rebook it for a week’s time without discussion.
I would avoid Whirlpool and Hotpoint altogether because the aftercare service is appalling.
I have told them to take it back to their workshop and return it when it’s fixed but they refuse to do so. I have told them to order more than just one part to lower the risk of turning up with the wrong one, but again they refuse. They seem to think that they know their business better than I do, but 3 visits and water damage with no progress would suggest otherwise.

I have been insured with Domestic and general for over a year now and I used to receive amazing service. However currently I want to cancel it as the waiting time is huge. The online service is down so I can’t even book online. It’s hard to get through to somebody, I also had some engineer come and visit me last week who didn’t have the part I needed so I had to go and get the part myself and fix it. This is not what I pay my insurance for. I am just so upset with this experience.

Terrible customer service trying to book a repair

Terrible do not have an option to speak to someone

Purchased a Dishwasher Model WIO3033DEL UK in 2019 as it came with ‘protection against product failure’ for 5 years.
It broke down repeatedly in 2019 with 6 repair visits.
In February 2020 Whirlpool provided a new machine. It has now (March 2024) developed the same fault as the original machine. It’s just over 4 years old but they say that the replacement machine does not benefit from ‘protection against product failure’ for 5 years.
Was passed around 4 different advisors - only one tried to understand. All said I was talking to the wrong person and transferred me to another team. Final person claimed they were only a switchboard operator but despite that tried to argue that Whirlpool only provide 2 year protection against failure and I couldn’t possibly have a letter from Whirlpool that states 5 years. I must be wrong and be mixed up with the 10year parts guarantee. I asked for an email address to send a copy of my Whirlpool documents but he said he didn’t know and I should check online.
Shambles.

The hob we had delivered had a fault. After contacting Hotpoint to inform them they insisted on sending an engineer. One came out to assess the Hob and then another, still not repaired. It is now March and we have been without a Hob since the second visit. Unable to communicate my disgust with the service.

Engineer cancelled visit on due day
Tumble Drier broke down - Originally the first available engineer visit was just over a week away - booked it. On the day of visit (today) I received an email saying nobody was coming (from Whirlpool) and I would have to re-arrange another visit. Why didnt they organise that for me at the time of the cancellation? I have now had another message from Whirlpool saying another visit is booked - IN ANOTHER WEEK'S TIME! Text contained a 'link' in it to review my repair date and there was no link, just code so couldn't follow that. Dreadful non-service especially when the weather is bad and can't dry clothes/sheets outside. Just had a live chat with somebody at Whirlpool and that crashed before we could finish. Like most companies, they need the personal touch and not to just send out automated texts with no regard to customer's circumstances.

Absolutely terrible and non existent customer service. No one to answer a call. Wait for well over a week for a repair to be carried out then the following week it’s broken again.
Now another week for another engineer, he turned up said he has no parts onboard. Now need to wait for another engineer to be booked in.

Trying book a repair is a nightmare

Telephone line disconnects says call back later and chat bot/online advisor doesn't reply or delays of 5 minutes between each response

Vi har siden d. 30. januar 2024 haft en reklamationssag kørende vedrørende vores fryser. Den er blevet repareret 3 gange i denne periode, og den fungerer stadigvæk ikke hensigtsmæssigt. Vi har derfor selv købt en ny, da Whirlpool ikke vil anerkende deres ansvar.
Der er vel og mærke tale om en fryser som kun er 1 år gammel. Jeg er forundret over deres håndtering af sagen, og jeg havde bestemt regnet med at få pengene retur, da det er inden for reklamationsfristen og Whirlpool har forsøgt at få manglen afhjulpet.

When I gave the fault information, that the dishwasher wasn't heating up, I expected the engineer to be given a replacement heater element for their visit. We have waited a week for the first visit and now it will be another 10 days waiting for the replacement part, which was already in stock (I heard that part of the conversation with the office), this is an inefficient way of operating and surely reflects in the cost of premiums to the customer. I will invest in some Marigolds!

I purchased a tumble dryer Aug 2023, it has had 3 call outs to repair it following breakdowns. The sum of the parts replaced must exceed the cost of the machine - I have no faith in your company, brand or products. I'd like a replacement or a full refund!

Appalling service. Appointment cancelled during the time window of promised engineer arrival.
A further full week until the next available date.
What is the point of having an extended warranty when Hotpoint service is demonstrably unreliable?

No flexibility around delivery slots unless you pay £25 for a 3 hour window regardless of circumstances. I’ve waited 4 months for a replacement due to incompetence of whirlpool engineers and now the can only give me a 7am-7pm time slot which is inconvenient.

My husband was there this Friday and last week, first visit the parts weren’t available (despite known fault), this Friday it was cancelled. It’s very difficult to speak to someone about when there are slots available, the phone line has hung up on me twice. As a teacher whose husband travels a lot I’m finding the lack of support, under warranty, very difficult.

Engineer turned up with wrong part. No oven all week and now potentially have 8 weeks to wait as advised to make formal complaint but up to 8 weeks to even get acknowledgement. Definitely thinking of cancelling all plans with them- absolutely appalling service.

An engineer was supposed to arrive between 10-1pm no show then checked tracking said we was next that was 2.30pm still no show then get a text message to say engineer tomorrow. I called several times to speak to a human kept cutting me off I have waisted time and money from work not impressed!!!