Whirlpool Danmark Reviews 1.662

I purchased freezer parts paying bycard, but had to return an item. I was sent a returns label which I used. 15 days after returning the item, still no refund. I try contacting by Chat but couldn't get the right dept and was told I had to call. I called the number I was given at 5:15pm and got a message that the dept was closed even though the message said opening hours are 8am to 6pm.
I call the next day and was told I have to wait until Evri confirms where the parts are before I'll get my refund, even though I have proof of return. This is all so 1990s.

Any company that uses automated 'Bots' to handle dealings with customers cannot claim to take Customer Service seriously. Absolutely useless.

Trying to get my less than one month old washer dryer repaired has taken ages. You can't speak or queue for a human being to answer a call if they are busy. The system will cut you off unless you've chosen the other option to use text chat or WhatsApp. Two services I hate. Why can't I speak to a human. Also if you've recently registered with Hotpoint and have had the audacity to move home in the meantime, the system which asks for the digits of your current address will go into spin rinse.
I've spent ages just to arrange a call back as my machine is under 28 days old and has started to leak water when in drying mode.
Most other companies would respect my business with them and I'd be able to speak to someone and sort anything like address changes and arrange a call out or replacement.
I only went for Hotpoint again as it had the capacities I wanted in a washer dryer, but as in the past Hotpoint is not good when it comes to after service.

Joke!terrible to contact,engineer was a no show

At kalde Whirlpools kundeservice for kundeservice ville være en løgn. Efter utallige samtaler og mails er stadig ikke ledt til en afslutning på en sag hvor vores nye fryser ikke virkede. købt (forår 2023) Den blev forsøgt repereret 5-8 gange og til sidst efter stort press ombyttet til en ny. Nu skal Whirlpool så erstatte de fødevare der var i fryseren, men ingen vil/kan tage en beslutning og op pludseligt opfindes nye regler og krav. De lover at ringe tilbage uden der sker og ringer man til dem bliver man mødt af alt andet end kunderservice.

The customer advisor was not listening to the question I was actually asking and so was repeating information I did not need. A little more training on how to remain polite to customers would go a long way. Also, my query was left unresolved. I am left with a faulty appliance that is tripping the electricity for the whole property and told I would need to pay for an engineer to confirm the appliance is faulty. Absolutely absurd!!

Avoid this company and product at all cost. Pyro cycle has ruined my new oven and left the glass door tarnished and brown . 1 month old and now looks used and tired.
I called CS thinking it was a fault but was told discolouration following a pyro clean is normal and nothing they can do. If that’s “normal” then it should be clearly stated in the manual. Service received from Kate in Tech Support was abysmal, Neve a good feel to hang up on a paying customer!
@whirpool - train your staff and take responsibility for your shoddy appliances.

This company is absolutely terrible! Can you believe it? I've been missing work for three whole days, and not a single engineer has bothered to show up! My machine has been dysfunctional for an entire month, and all I get are promises of rescheduled appointments. It's beyond frustrating! They provide absolutely no assistance, and it's clear that this company has no organization or support system in place. I strongly advise staying far away from them!

At least the tracking of the engineer site should be showing the reality. It showed that the engineer was still on his way. When l called him he told me that he has already been at my house and told me to rebook. When l contacted customer service that's When l was told that the engineer needed more time than the time booked. He needed 30 mins instead of the 10 min slot that was booked for him. I am loosing out going to the laundrette spending more money instead.

I’ve had an ongoing issue since the 29th of February. I’ve been living with broken fridge/freezer since this date and paying insurance/cover to get NOTHING in return. The company have cancelled repairs on more than one occasion. Again today! Hotpoint and D&G keep passing the book of blame. The fridge freezer is not fit for purpose and I’m paying insurance to receive nothing but stress and unnecessary expense. Today I’ve been on the phone 3hours with this company trying to resolve this issue. I keep getting put on hold and cut off. Very poor customer service and I’m still without a fridge several weeks later. Worst company I’ve ever had to deal with. James from D&G said my appliance should be replaced now and gave me a number to call. To which D&G said he had given me untruthful information. All I want is a fridge /freezer that works, instead of been passed around and lied to by this company.

Awful Livechat. Asked for loads of details, after a long delay asked for time to investigate then instantly disconnected

Very difficult to get hold of anyone when things go wrong.
Paid for new washing machine to be delivered and fitted by whirlpool but still had kitchen floor flooded when we first used it.

I have a confirmed appointment for today however portal has a date change that I wasn't made aware of. I have spent hours on the phone and chat and got nowhere other than speaking with bots that cannot help. Getting hold of service department to speak with someone appears to be Impossible. I also had this problem when booking made. I am a vulnerable person without a working cooker and now being told my appointment has been delayed for a further 2 weeks. Payment for this service was taken from my bank account on same as booking day. I even can't find an email address to send a complaint to. Service is completely unacceptable.

Absolutely terrible I’m paying for insurance yet unable to book a repair I’m now left without a washing machine

The form to request an engineer online is heavily promoted but the support is not there if something goes wrong an an unexplained "error"results in a lack of response either from the chat bot or the telephone system

I wanted to find out the cost of call out and labour charges, it took three departments, the giving out of my details twice, a long wait in queue, lots of time and a hard sell at the end, I had to say thank you three times before I felt able to end the call, I found the whole experience stressful

The only thing more unreliable than their machines is the repair service.

Nine days before an engineer can come and look at my leaking washing machine, I booked it online because nobody ever answers the phone, then online they asked me what part of the machine was leaking, how do I know I’m not an engineer, rubbish service I an cancelling my policies with them

Rubbish, rubbish, rubbish! Engineer rude and useless unable to speak to anyone, no help from the agents linked to the chat box. RUBBISH!

Slow, uncaring, scarce information. Unhelpful. Disrespectful. Wasted my time. "CHARLOTTE" had come back from lunch fed & rested but not willing to answer my queries with any sense of urgency.
Waste of time.