WholeLatteLove.com Reviews 

My Profitec 700 developed an intermitten electric fault.
Over a period of several weeks I worked with a technician named Stephen via email. He identified the problem, then sent the correct replacement part.
I could not be happier with Whole Latte love and there support staff.

I've purchased three coffee machines from WLL over the years and their after-sales service is always top-notch. Everyone who has answered a Q or provided repair support - whether in warranty or out - has been great: Amy, Brian, Steve, Shawna, Tim. Their pricing is competitive, shipping is fast, and the beans are so fresh too.

A huge thank you to Whole Latte Love, especially Tim, for their exceptional technical support with prosumer espresso machines. Tim's expertise was invaluable in diagnosing and resolving the issues with my ECM Synchronika, and I particularly appreciate him taking the time to educate me on the intricacies of pressure, temperature, and the machine's inner workings."

I reached out to Tim in Technical Support at Whole Latte Love to guide me through resolving clogged spouts of my Gaggia Anima Prestige coffee machine. Tim went above and beyond to guide me through and I got the issue resolved.

I had an outstanding experience with two WLL team members - Nick and Amy. My machine arrived at WLL for a repair and unfortunately it was damaged during shipping. Both were very patient with me while I dealt with the shipper and provided support that was above and beyond what would normally be expected. I appreciate all the help, thanks again!

Quick and clear help from Sage, highly appreciated. Previous interactions with this company were also very good!

Tim in Tech Support (a) called me at the exact scheduled time which (b) was just a few minutes after I went to the WLL site looking for help and (c) helped me solve the two problems that were preventing me from brewing coffee and (d) sent notes both before and after the call.

The technician I chatted with on a holiday was excellent. He helped me troubleshoot a problem and directed me to assembly diagrams. He provided videos for disassembling and answered all of my questions. He also reassured me that they would be available if I needed to return for further clarification. I trust WLL.

I had issues with heating and reached out to their technical online support. What an incredible support team. It turned out to be a electrical part they did nit have in stock. To get me up and running they were able to get one out of their system stock! On top of that they were able to cover the part under warranty. Sage was remarkable in knowledge and timeline responses. So happy I purchased my Bezzerra BZ13 with Whole Latte Love! They are truly a top company!

I received a machine that had an issue from the manufacturer, and WLL showed up and coached me through home repair trials, gave me instructions to send it back, and then when it was repairable, did it and took videos to show me that it had been completed to spec. Wayne, Nick, and the customer service staff were helpful, professional, were willing to do a full replacement to make me whole after the frustration with the manufacturer's QC issues. Overall, in a non-ideal situation, WholeLatteLove were a good vendor to have gone through, and expedited the return of the machine to me so I could get my caffeine fix quickly!

I am looking to get into the espresso world so I was browsing on the website and found the GCP e24 with a solid 499 price (100$ off) + a 50$ memorial day discount. I added the machine to the cart and to my surprise, there was a scale and a milk frothing pitcher included. All that for 449 USD. I was ready to purchase but they wouldn't let me order since im in canada, so I go to the canadian site just to meet a 829$ CAD msrp (599 USD), no deal, discount or bundle. I chatted with sale support but they proceed to tell me all the factors that could affect the price like tarifs and conversion rate but the MSRP's are exaclty the same, just no discount or nice deals for Canadians I guess. I dont think I'll continue browsing on this site.

Just a few days before Christmas of 2024 I had a major electrical problem with my Bezzera Duo MN, and needed to send it back to WLL for repairs under warranty. I shipped via FedEx, and unfortunately the machine arrived to WLL damaged from transit. After some time and pictures shared from tech's at WLL, FedEx covered the damage to my machine, but we needed the frame and side panels from Italy. Unfortunately international shipping in early 2025 was a nightmare, and it took many months for the parts to arrive. All the while WLL kept me updated and informed of the delays and progress. Once the parts were in, they prioritized my repairs (both from shipping and the original electrical issues), kept me updated, and once the machine was ready they shipped it back via UPS ground. Once back in hand the machine seemed to work even better than originally, and I had some difficultly re-installing my drip tray and the head of tech support sent a video of how to fine tune the fit and get it all settled. Amy from technical support was a great communicator throughout the entire process, and Nick who actually repaired my machine took great care and serviced it with great attention to detail. The shipping issues were out of our hands, but my interaction with the tech support and repair staff at WLL was great, and I'm happy to send my machine back in 5 years for a routine servicing.

My Gaggia Carezza is 20 or 21 years old. It isn't made anymore.

Finally the steam quit working after all those years of faithful use. Peter was very helpful and sent me some info but I decided not to try to replace the thermostat and found a local chap who worked on espresso machines.

If I ever had to buy another machine it would definitely be a Gaggia which I am sure would outlive me!

Sage was amazing, a sense of humor that made my day. Quick and direct with the perfect information on my water concerns. Many thanks!

Great products and excellent fast service.

Fast and easy. I was looking for an E&B Lab mocha pot. Luckily, this site had them in stock. Ordering was quick and easy. The product shipped and arrived quickly. I love this mocha pot and would use this site again.

Purchased Gaggia Accademia 2022 in Dec 2024. Started getting E14 error which is related to boiler not heating up. While I had the option to send the machine in, Tim from technical support was incredibly helpful by walking through entire process of testing what the issue might be. Video link showed how I can open the machine and test components, more specifically thermostats, that could be defective. Once determined, Tim sent the replacement parts which got the machine back working.

Thank you Tim for all your support and meticulous walkthrough to identify issue and resolve.

Wayne helped me fast with fixing my espresso machine, appreciate it!

Sent me a damaged machine. Made it incredibly difficult to refund and exchange and had to go through CC company to dispute. I do not recommend using this company.

Sage was great.
I am dyslexic and typing can be an issue for me at times. She was patient and very attentive in helping me get to a solution.
Thank you so much,
Jim