Williams Sonoma Reviews 

Awful customer service. They will not reimburse the shipping for a quality issue.

This was the worst service ever. I ordered a pizza stone for my BFs bday. First one came shattered. wasn't even wrapped in bubble wrap was just sitting in the too big box. Had to get it replaced which took another 3 weeks. Came again today. SHATTERED AGAIN. NO BUBBLEWRAP. ARE YOU GUYS OKAY.
So NEVER order anything from here that can break cause they will throw it in any box they can find nothing to protect it.

2.5 hours on the phone with 5 different (very nice) customer service reps and the order has still not been completed from the wedding registry. They sent the order to the wrong address twice in a row. Unbelievably incompetent. Do not order from wedding registry or Williams Sonoma on line.

This company isn't environmentally friendly. I ordered 3 cookbooks and each one arrived separately by UPS ground. Thats a lot of emissions to deliver some books. You also can't trust their reviews because if they dont loke what you have to say they remove the review from their website. There was nothing offensive in my review. I received a generic email that it didn't meet their guidelines. A lot of the items they have can be found at Burlington, Marshall's, World Market and even Hobby Lobby if you look carefully. And you will save a ton. I found the same ceramic pumpkin in the same color for a fifth of the price at Burlington.

Disgusted by this company and their leadership. They do not know ethics. Returned a brand new product worth $2000 kitchen gadget. Never received a refund. Called Customer Service 6 times and all they say is they do not know why and submit a bank dispute. Avoid with your life. They stole my money, literally.

Ordered nearly $200 worth of products from Williams-Sonoma. Kept the main item, returned a tiny $17.95 tea infuser — and was slapped with a $12.01 return fee on top of the $7 I already paid for shipping. My refund? Only $7.54.

This means I paid more in fees than the value of the item returned. Outrageous. Most reputable retailers offer free returns or minimal costs for small, lightweight items — Williams-Sonoma instead chooses to punish customers for returning anything.

This policy is anti-customer, anti-loyalty, and completely out of touch with modern retail standards. I will never shop here again and will take my business to countless other retailers who actually value their customers.

Another one star rating for this company.
I purchased a de Buyer mandoline from the Williams Sonoma store in Oakbrook Shopping center. They did not have the exact model I was looking at on their website but ultimately purchased a more expensive model that was in stock.
I struggled to use it for the first time. The blade was not at all sharp and it took a tremendous amount of effort to use, and it produced uneven and ragged slices. I've used other mandolines and have never had these problems.
I thoroughly cleaned the mandoline, repackaged it in and returned it along with my receipt, asking for a refund. The salesperson had a sullen attitude and was obviously not happy to take this return. She reluctantly told me that they normally don't accept returns for used items but since this was within their 30 day return window she would credit me. When I told her that this was not a great product (especially at the $200 price point) she rudely informed me that if I was having problems with the product, I should have reached directly to de Buyer and pointed to something on the box.
I ultimately was given the paperwork to receive a refund via mail from their corporate office and left after receiving a snotty "have a good day" from the salesperson.
While I was able to make the return for a refund, the entire transaction left me with a negative impression of their attitude. I have been in a customer facing profession for most of my life, and I would never allow any members of my team to have this kind of curt, dismissive and uncaring interaction with a client.

My last order from Williams Sonoma took almost a year to arrive, with no updates or outreach from customer service. Against my better judgment, I placed another order on June 14, 2025, assuming last year’s delay was a rare mistake. Unfortunately, it’s now August and my order still hasn’t been fulfilled. I’ve received no communication, and my email to customer service went unanswered. I’ve always had positive experiences in-store, but the online ordering process has been consistently disappointing. At this point, I feel I have no choice but to share my experience here and file a complaint with the Better Business Bureau.

My order of coffee brewer from Williams Sonoma on July 8, 2025 still has not been delivered to me! First, I got a damaged item that had 2 chips on the base warming plate so I called to inform them, and got a return code, and repackaged and brought it to UPS right away. That was already a hassle to me! I then got an email saying the replacement will be delivered on July 24. I called to verify ~ July 21, and I was told it will be July 28, then I received an email showing July 28. Tracking link, as of yesterday July 28 shows 'still to be shipped'. It is July 29 today, so I called and was told it's August 8 but that's still tentative. WTF! Never scorn a person by denying them of their coffee in the morning! My experience with online ordering has always been the actual delivery was always before or on the delivery date given by the vendor. Except Williams Sonoma! If I can give 0 stars, I will.

I've ordered from Williams Sonoma, Pottery Barn and West Elm for many years.

I must have $6k worth of cooking utensils and tableware, most of which I still use every day. The last two years have been disappointing as the quality has gone downhill.

I ordered single Euro sham two weeks ago and what a piece of junk! I didn't notice, but they did not accept returns.

I will be cancelling my WS credit card and account. Makes me quite sad. I remember meeting Chuck Williams at his little Sutter Street store in San Francisco many years ago. After his death, I guess things gradually deteriorated. Makes me sad.

Do NOT order e gift cards from this company. I ordered one from their website and got an email confirmation. The email would not go through to the recipient even after I confirmed her email. Never got a response from their email customer service. I contacted the chat customer service on the website and they couldn’t find my order even with an order number. I’ll dispute the charges with my credit card company. I went to the website to try to place another order and it was going to the same place as before so I didn’t place the order.
Do not do business with this company.

Complaint: Seeking Full Refund for Defective Milk Frother – Poor Customer Service at Williams-Sonoma

On June 10, 2025, I purchased two Nespresso Aeroccino 4 Milk Frothers from Williams-Sonoma, totaling $300.19, for use at a commercial client site where one of our machines had failed. One of the frothers (retail price $119.95) did not perform to the capacity needed, and I returned it to the store on June 16.

Upon return, I was met with an insolent and dismissive team member who informed me that because the item was "lightly used," I could not receive a refund—only a store credit for $128.65. I explained that this was unacceptable. There was no clear communication at the time of purchase that light use would void the ability to return the product for a full refund. How else was I supposed to evaluate the equipment’s performance if not by testing it?

The representative became condescending, telling me I “should have observed a demo model in-store” before purchasing. That comment, while perhaps technically true, came far too late—after I had already made the purchase. I asked to escalate the matter and speak to a manager, and she claimed she was the manager. However, she then called over another employee, who simply repeated the same rigid store policy back to me in a patronizing tone, as though I hadn’t understood the first time. This approach was offensive and only added to the frustration.

It is completely unfair to expect customers to retain equipment that fails to perform its intended function simply because it was opened and used once. This was not a matter of buyer’s remorse—it was a product that failed to meet the needs of a professional setting, and I attempted to resolve it promptly.

I am seeking a full refund of $119.95 for the returned milk frother. A store credit is not acceptable under these circumstances. I trusted Williams-Sonoma to stand by their products and treat customers with respect, but this experience fell far short on both counts.

We ordered a coffee machine from Williams Sonoma. The next business day, I received a call from WS asking to confirm. "Yes, it was me" was not good enough. They wanted a lot of the same personal info that a scammer would want. I told them that I wanted to research their number to confirm it was legit and would call back. I did so but found when I called back that the representative from the initial call had cancelled the order.

THEN, I reordered, called my credit card because that set off an alert and waited for next day delivery as advertised and paid for. This is day eleven (11). Not only do we not have it, WS doesn't know where it is, USPS doesn't know where it is. WS says they're investigating but doesn't call with updates as promised. They did reveal in conversation that the delivery date that shows on the "track your package" page is always tomorrow; if the system doesn't get word that it is delivered, it updates to tomorrow without any input from the carrier.

I don't have a suggestion on how WS can improve. In my four conversations with them, I would guess that it's a systemic outcome due to systemic problems: the folks manning the phones have to deal with problems that are self inflicted and they don't seem to have the tools, capacity, or incentive to actually help the customer.

I ordered an item advertised on clearance on their website, for 89.99 no returns. When I received the item- a cheeseboard- there was a sticker on it that marked it on sale at 62.99. I called customer service and they said they could not refund me the difference because their prices go up and down. But this had the price clearly marked, not crossed out. I think this shoddy business for a company that offers price matching and is supposed to be a luxury brand

I highly recommend people avoid this company. We recently ordered outdoor patio furniture for 6.5k. When it arrived 2.5 months later, we were very confused as to why we only received cushions. After several calls to this company, 3 hours on the phone, and never receiving a promised callback or email, we were finally told that we actually only ordered cushions. The furniture frames mentioned in the original product description that we obviously were expecting was a "website error", and we wouldn't be receiving frames. They refused to send us the frames when I told them I didn't think that was legal and instead strong armed us into a return.
The customer service we received was horrendous. Their employees are extremely rude and lack any empathy. The cherry on top was after the cushions were returned, I had to call 9 days later to see where the refund was. I was never given an explanation as to why my refund hadn't been initiated yet despite me asking 4 separate times. Then the agent had the nerve to say she was "expediting" my refund and that I would see it in 7 to 10 business days.
I will NEVER buy anything from this crap company again. They are liars, and they clearly don't value their customers. I also wish I had contacted the BBB immediately because if I had and not returned the cushions like the company insisted, I think the BBB would have forced them to honor the original website post. Because I accepted the return, I could no longer get the frames as I originally intended and wanted. This company knows how to take advantage of naive customers such as myself. The only reason I contacted the BBB was because others advised me to. If you are going to purchase from this company, be especially weary with large purchases and screenshot and document well.

Another one star rating for this terrible company. I've learned so much in the last week since running into my own issues with trying to cancel a delayed order. I will never shop any of the William Sonoma/Pottery Barn/West Elm brand stores ever again.

I think 6 mos for an online order should accompany an apology with an opportunity to cancel. They should not sell things online that they do not have.
I will not use this company again.

I placed an order with Williams Sonoma on March 30th (Order #350892395038) for La Crueset bowls, intended as a time-sensitive gift. The bowls were scheduled to arrive by April 8th. When they did not arrive on time, I contacted customer service on April 9th to cancel the order.

I was assured by the representative that a manager submitted a cancellation and refund request. However, nearly three weeks later, the order was shipped anyway — and my card was charged. When I called again, customer service admitted that while the cancellation request was placed, it was never properly processed.

Because the order was sent as a gift, the burden of dealing with the unwanted shipment now falls on the recipient — someone who should not have had to deal with returning a late and unnecessary package. This is completely unacceptable and shows a complete disregard for the customer experience.

Williams Sonoma has not provided an appropriate solution, and refuses to take accountability for their error. I will be filing complaints with the Better Business Bureau and my credit card company to dispute this unauthorized charge.

Absolutely unacceptable service for a brand that markets itself as “premium.”

This company does not stand behind its products. I bought a "Williams Sonoma Stainless Steel Salad Spinner" for my husband for Christmas. This item cost me $99.95. My husband makes one salad a week. So he has used this approximately 15 times since I gifted it to him. The gear is broken. I called customer service and there is "nothing we can do for you". So apparently the Williams Sonoma name means nothing, nor does the customer service department. This name used to mean quality. They have lost my business forever. If they're going to sell such "cheap" products it shouldn't be a problem sending a replacement.

If you want to order sub-par products at a high price and then get strong armed and treated like a criminal by their horrific customer service, by all means, shop at Williams Sonoma.

Williams Sonoma used to be so high quality but if you order any of their food gifts, be prepared for dollar store merchandise (reasonable modifications, my foot) in a broken box, probably delayed weeks or months and when you call to complain, you will be treated like an absolute criminal.

I'm speechless, I'm still trying to fix their poor products and handling from CHRISTMAS! It's been a nightmare.

Oh and they BLOCK all negative reviews on their website, so don't try that avenue. Total censorship.