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82
TrustScore 1.5 uit 5

1,3

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Beoordeeld met 1 van de 5 sterren

I was trying to find out where my insurance would be considered in network. I received an Email i couldn't open and when I called back to get more information I was hung up on multiple times.

Beoordeeld met 1 van de 5 sterren

Completely pointless company. When we did fertility treatments with our first child we had no problems. Now our insurance works with WINFertility and it’s been nothing but a huge joke and run around.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

It’s so weird that this company which seems to be so big has only one google review and no yelp review at all. You also cannot see any BBB report. How they manage to be review less other than this sit... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Terrible company! They cover maybe 1-2 things for IVF. If you're thinking of going through IVF and have winfertility, reconsider right now! You think you save money, but no. They also are terrible... Toon meer

1,3

Zeer slecht

TrustScore 1.5 uit 5

82 reviews

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4 sterren
3 sterren
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1 ster

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1,3

Alle reviews

(82)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Horrible experience

When I first went to see my IVF doctor they recommended this company to use for financing. While in process of trying to get pregnant I paid winfertility in full to make sure I received my medications on time. They never sent my medications when they were suppose to and almost delayed my entire process. I had to drive an hour away to pick up my meds in order for me to start my first dosage on time. This is suppose to be a stress free process and they did nothing to help me. When it was time for winfertility to refund my credit back it took them over two weeks to process it and then told me if I did a credit with then I would get a higher amount. I refused the credit and asked why would they not reimburse for my gas..after speaking to two supervisors they told me they can not refund my gas money and just they are sorry....a big company like this can’t refund their customer $20 for the inconvenience they caused ?? What a joke
I would never use them again and will warn all of my followers on social media what kind of stress they bring while trying to conceive. What a shame

11 maart 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The friendly staff at WINFertility...

The friendly staff at WINFertility answered all of our questions and made the entire process as easy as possible. The bundle system made paying for everything easy, and we plan to use their services again to pay for our transfer cycle.

11 maart 2019
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The idea to help couples is good but ....

The idea to help couples in this process is good but the service to explain each plan is a bit confusing. They change the plan on each call and they promise something is included when in the contract it is not. Confusing and a bit stressful.

23 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Smooth, efficient, kind

Everything was handled easily and efficiently. Got my meds without any issues. And the reps were endlessly kind and patient with me even when I was emotional and frustrated toward them.

21 november 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unprofessional

Unprofessional. They had a technical / system issue to transfer my prescription to the pharmacy. I spent hours on the phone between them and the pharmacy. They assured me my medication would be delivered on time no matter what, but it came one day late (and after me making all the phone calls). I asked them to keep me updated but they did not so I had to follow up several times for status. I was very stressed out working with them and didn't receive my medication the day I was supposed to.

13 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Saved us thousands

I couldn't believe I could get access to fertility treatments so much cheaper for the exact clinic I was already going to. The process was seamless, highly recommend.

12 november 2018
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Good service overall

Good service overall, but sometimes there were major hold times on the phones, and there were times when the customer service was barely pleasant. I still value the service but things could have gone smoother.

23 augustus 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service. The patient specialists were amazing – very professional, gave us good advice, and knowledge as to how to take advantage of discounts. I would recommend anyone going through IVF to check them out.

28 april 2018
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Win great, Prosper not!

I would give them 5 stars but Prosper, the group they use for financing, is TERRIBLE! Very rude and if I had more time to shop around for a loan I would have.

24 april 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I had to call several times to make…

Med delivery problems

I had to call several times to make sure that the medicine was delivered when I needed it - received partial deliveries essentially completing order one day later than originally agreed upon. One day is not a long time but the hassle in a time sensitive process was too much for me

24 april 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I would highly recommend

I would highly recommend. They were able to save us money and customer service is excellent!

30 maart 2018
Review zonder uitnodiging
Logo Inactive Profile

Antwoord van Inactive Profile

Thank you Sarah. It's wonderful to read reviews like yours. We take great pride in making the path to parenthood a little easier. Wishing you all the best.

Beoordeeld met 3 van de 5 sterren

1st time WinFertility customer

WinFertility was a good option financially for us, but some of their operation left a lot to desire. Late payment by WinFertility caused a bill from our RE sent to our home and gave me a mini heart attack. The CS line is often busy and required long wait. I am still happy with their service, but do wish there would be improvement in some areas.

27 maart 2018
Review zonder uitnodiging
Logo Inactive Profile

Antwoord van Inactive Profile

WINFertility Patient Specialists strive to provide the best possible patient experience. We have reviewed our records and it appears the billing issue that caused this to be a less than ideal situation has been resolved. We would like to extend our sincerest apologies and welcome the opportunity to discuss your case further if you'd like. Please feel free to contact us directly at 855.705.4483 or by email PatientSpecialists@winfertility.com.

Beoordeeld met 5 van de 5 sterren

WINFertility has been both professional…

WINFertility has been both professional and helpful every step of the way. My insurance does not cover my treatment and by combining medications with the treatment it is much more affordable. Highly recommend.

27 maart 2018
Review zonder uitnodiging

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