West Midland Safari Park Reviews 

I emailed 3 times and eventually got a phone call I had asked to buy a sloth but they didn’t have any the on line shop this was for a birthday surprise I purchased it over the phone on Saturday 2/09/2023 needed it for the Friday 8/09/2023 today is the 12/09/2023 still not received it cost nearly £45 with postage I have emailed asking for tracking no response. Can’t get anyone to answer the phone Never again

After many years of regular attendance this will be our last. The new system is ridiculous. You can’t enter the safari park after 12.30 so this means that all visitors for the day are going round in the first two and a half hours. Then they all park up and go on the rides for the afternoon. Before if you went with autistic children you could go on the rides first while it was still quiet then as it got busy, leave that area and do the drive through while there was less traffic. They used to even recommend you did the safari later for a better experience. We didn’t get to do the safari at all as by the time we had looked around the small animals and gone on a few rides the safari was shut! I really cannot understand this change but it’s definitely not for the benefit of customers

They are not inclusive!!!! Nor helpful!! If your child has a disability think again about going to wmsp! My son has a disability and has a wmsp showing his disability and that he needs two carers. The only place we can take him to in wmsp is the safari. We got to the entrance and a lad told us we need to turn around and get the tickets from the booth at the entrance to park. (We have not done this before) I explained that this will cause huge anxieties but lad said, don’t care it’s the rules! We turned around and yes it did cause huge anxieties which caused harm to my PAs … thanks for that!!!!! We returned to the entrance of the safari whilst my son was in complete state of mind to where the staff didn’t even bloody look at the dam tickets!!! Fuming 😡. We can now never go back!

Not worth the journey, we drove for almost 3 hours to get there to then stop start crawl around the safari park for over 2 hours to see a handful of deer, sheep and rhino's. Too many cars crammed in at one time to maximise their profit.
Glad we didn't bother paying for the rides, they looked tired and dated very 90's.
WMSP know how to squeeze every penny they can out visitors with plenty of shops all around the park selling cheap rubbish at high prices.
Even the walk around was a disappointment, hard to find the animals only ones we actually saw were the hippos. Lemur wood was pointless we could have walked around our local wood for the amount of animals we saw. That being zero. Meerkats were cute but the enclosure looked small and tired.
Poorly run, clearly interested in making money and not the happiness of their animals or visitors.

Visiting the safari park is more like visiting a farm, extremely disappointing, unless you can afford a lodge you can’t see the animals you are really going to see, there a lot of sheep, deer, goats?, 4 camels, 3 wild dogs, 1 elephant, lions, you are sold food but can’t feed hardly any of the animals, the warders were constantly moving on the animals I’m assuming because of the new time slots, I definitely won’t be renewing my annual pass, I heard other people voicing the same concerns as me and my family, eventually greed for money will destroy what was a amazing experience for people who can’t afford safari’s in Africa, which is probably a similar price to a lodge in the west midland safari? park,

Changes to entrance fees and nothing in return for much higher prices!
Additional cost for wrist bands.
No student discounts.
Coke £4.50!...Told it was a free re-fillable anywhere on site. Afterwards told this was not the case...dishonest and wrong.
No extra rides or activities, yet higher prices to access!?
£6 to hook 3 duckies....come on!
Portion sizes reduced in Dino restaurant. All disposable packaging. No air conditioning but food still tastes OK.

Could hear so many families unhappy with the prices. It's hard enough to survive during the summer holidays. Please WMSP help don't hinder families and all children from enjoying such venues.

The animals/safari was fine, nothing too crazy, I did set my expectations too high I think.
The added on prices for everything, like the fair? You would think that would be included in the extortionate pricing, but no! Not forgetting all the other activities, That's extra money, the food and drink is too expensive aslo, £4.50 for a diet coke? 4 hotdogs and chips, £38.80. It's just extortion at the end of the day! I ended up telling them that it's too expensive and cancelled my orders.
For a day out for the children, it's far too much money.
I certainly won't be going again.

We took a last minute passanger so we had to buy a extra ticket the office was late opening so took half hour to buy this ticket then they refused to.let us in because we had no ticket gor the baby .
Then we paid 60 pounds for lunch as we believed we would get refill drinks.oh no you have to pay 2.50 for each extra drink. Staff were unresponsive to every request just daft ! One lady called Meg smiled and was fu of enthusiasm I told her I would mention her name as dhe was the only staff member that smiled all day. I would recommend you take your own food
The pot holes in tbe roads are really bad , when it's busy you can't avoid them .

PLEASE don’t waste your time or money on this badly managed place. Stuck in high temperatures for over 2 hours in the safari part and honestly wondered if they had any animals at all in some parts. Would have been better off having a walk in the country. Then to end the day with my grandson who has autism with severe learning difficulties to be discriminated against having a meltdown and my daughter in tears. After years of visiting this park will not be returning and I urge people to do the same.

What an utter load of rubbish! Qued literally for 3 hours around the safari park just to look at trees and grass maybe the occasional wild animal! You may aswell just look outside don't waste your time!

Nobody answers the phone to book a lodge or experience. After reading reviews may not bother now.

Long queues around the drive through and hardly any animals to be seen waste of a long drive there and back and definitely a waste of money.

We come today after spending nearly £200’on tickets alone we was so so disappointed the safari part which is why most people come to “
WMSP” was so poorly managed it took us 2.5 hours to do the safari hardly any animals to be seen as there kept in the lodges for the people staying in them . The locked gates do nothing but cause more traffic as it takes so long for them to open and close. It really needs to be looked at as yesterday alone there was nearly 3 accidents were cars were trying to get passed that didn’t want to feed the animals . The staff are rude and not helpful at all , the wristbands in the leisure part I wouldn’t waste your money on them they charged a 4 year old a children’s wrist band £12 for a 4 year old wasnt the price that mattered as such IF he could actually go on any rides , most of the rides he wasn’t tall enough for so he was only going on rides that a little penguin wristband would of done , we questioned this at the kiosk but the staff member behind the till was so rude and it was basically that wristband or he don’t go on rides . Hardly any animals to be seen , there was one lonely elephant that was actually sad to see him pasting up and down didn’t look happy at all . My children have said they don’t want to come back again . Don’t waste your money and take your kids to a zoo your definitely see more animals . WMSP is now as it seems more instrested in the lodges and putting money into them then the actual park and animals .

Have been coming here for years and loved it. Now they have changed their entry system you can only go round once. Queued up for ages going round. Total disaster and won’t be coming back. It has not lessened the congestion it has made it so much worse.

Phone lines are a scam. You sit endlessly in a loop - they are not manned. Very unhelpful - only way to contact is via e-mail with a 5 day turn around. Appalling.

Offering 50% off tickets because some (most certainly not all) teachers have gone on strike is not really fair, when you have sold tickets to many schools coming for their end of term trips. The drive through was excessively busy, taking us 45 minutes just to get through the giraffes. I’ve been coming here for years and bought multiple classes of children, but will never return after this weeks visit. Far too busy, not even lunch or walkthrough entrance for coach drivers anymore and barely any animals to be seen, as they are mostly kept up near the lodges these days.

My son and I had a fantastic day out and I would highly recommend a visit.
The drive through area is huge. Took us over two and a half hours to get round it all. Animal feed is sold for the herbivores with the result that the animals come right up to your car and will eat right out of your hands.
The walk through areas were also great with lots of talks, a sea lion show, and opportunities to hand feed some of the animals including penguins and lorikeets. It was great walking through the lemur enclosure and seeing the animals so close.
Didn't have time to visit the theme park and dinosaur park and we were there before the park opened. You could easily spend two full days here.

Well I have to say very poor
The long lines of traffic to get out as long as it took to drive round the park
With one lonely elephant to end

My thoughts stay clear to expensive and overrated

Still here stuck in traffic

My wife turned up today as an essential carer, having paid full, on the day booking, price for her client. When arriving at the scanning point she was told to return to the ticket office to collect a carer's ticket. This was either a long drive around or, as she chose, leaving her client in the heat and walking back to join a long queue of similarly frustrated carers, all queueing to collect a carer's pass because of the incompetence of the system. This is extremely poor service for the most vulnerable and under privileged. Also, on the website, mobile or laptop, the FAQ's for essential carers does not work! What does work very well though is the annoying little 'buy me now' ticket icon in the bottom left of the screen, vibrating (essentially shouting at you) every few seconds. Just another money grabbing 'profits before people' setup as far as I can see.

You are no longer able to go round the Safari as many times as you’d like which I’ve found every other Safari park I’ve ever been to has offered. They only care about the lodges now. Used to be one of the best, but will deffo travel further to visit longleat now