Worktop City Limited Reviews 

92
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I needed extra long counters to minimise the number of joins. My kitchen fitter recommended Worktop City and I am so glad that he did. They offered a wide range of worktops at very reasonable prices a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our fitted furniture company couldn't source us brushed gold handles so we said we'd find some ourselves. Worktop City had the perfect handles in the 2 sizes that we needed. Excellent price & great qu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Terrible customer service. First email ignored. Second email asking why I got no reply was answered almost instantly, so I repeated the first email and got ignored again! Followed up agai... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered 2 samples but only received one company came back to be straight away and explained the order process

Bedrijf heeft geantwoord

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4,2

Goed

TrustScore 4 uit 5

92 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,2

Alle reviews

(92)

51 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great quality and good value worktops

Great quality and good value worktops. Great communication and great delivery service. All in all a very positive experience. Thanks Worktop City.

6 november 2025
Logo Worktop City Limited

Antwoord van Worktop City Limited

Thank you soo much from the team for the kind review. Worktop City

Beoordeeld met 5 van de 5 sterren

Excellent price and fantastic service

Excellent price and fantastic service. Special mention to the delivery service, I was kept informed and could choose my delivery day. Driver was friendly, efficient and all round excellent. Really impressed with this company and would definitely recommend to others.

6 oktober 2025
Beoordeeld met 5 van de 5 sterren

Worktop samples arrived

I ordered some worktop samples and was glad to receive them, as they were essential in helping me choose the right color and texture. You do need to be patient, though—it took nearly 10 days for the samples to arrive.

24 september 2025
Beoordeeld met 5 van de 5 sterren

10/10

A fantastic company that offers free samples which is great when deciding what colour worktop suits the new kitchen as it takes the pressure off getting it right the first time. Easy to order. Quick delivery.

29 september 2025
Beoordeeld met 3 van de 5 sterren

Slick website which I'd love to order from but...

Slick website which I'd love to order from but the product pages lack detail to help me design the kitchen. The base unit blind corner doesn't give dimensions for the corner moulding and no design software is offered to ensure it will fit in the kitchen floor space I have. I called the number for "Expert Advice" and didn't really get much help. Product pages should have detailed dimensions of all parts and a kitchen designer would be super useful.

7 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Can’t even sent an sample

Have asked for a sample of worktop twice, no response, no sample and yet they were the ones that said email the request in. Would not even contemplate using them now.

19 juni 2025
Review zonder uitnodiging
Logo Worktop City Limited

Antwoord van Worktop City Limited

Good morning, we are sorry you are unhappy. We offer a free of charge sample service and as such we receive a very high number of requests sometimes these can take 7-10 working days. The manufacturers send these samples out directly for us and I can see your request was sent across to them. Also we do recommend ordering samples via the website checkout system.

Beoordeeld met 1 van de 5 sterren

DONT BUY FROM THESE IF YOUNEED QUICK DELIVERY

Advertise delivery as 72 hours , recieved 20 days later .
I really dislike firms that take orders and payment for stock they don't have .
Reply states this is a pattern by me complaining about stuff , love to know where they get there info as these are the only company i have written a bad review for , yet again they try to cover their poor service . and the only reason ebay would not refund the extra £40 charged was because it was paid direct to them via card ..
They got a bloody cheek to blame others when they caused the problems .....

1 april 2025
Review zonder uitnodiging
Logo Worktop City Limited

Antwoord van Worktop City Limited

Hello again Michael! thank you for yet another review. We understand you ordered an item which was out of stock on ebay. We offered a full refund and you opted to wait for the stock to come in. when the stock was delayed coming in from the manufacturer, we again offered to cancel the order and refund, you asked if an alternative item was available and selected an item which was of a different brand and slightly more expensive. there was no issue and you was very pleasant about this. When delivery had taken place, you decided you wanted money back, this is why we are finding ourselves in the position with you now, endless negative reviews, ebay claims (Which where unsuccessful) . We did again offer to collect the item and refund in full however it seems you want the item but also want the money refunding. Looking into reviews you have left for other companies, it seems a pattern in wanting recompense.

Beoordeeld met 5 van de 5 sterren

We had not dealt with this company…

We had not dealt with this company before , After placing the order they gave us the date for delivery
which came when they said it would . The driver was so helpful and the companys webb site is excellent
will buy from them again great service 10/10

19 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Can't fault them!

Can't fault them! I had excellent service and a great deal on the worktops. They were out of stock when I went to order, but a big shout out to Harry who kept me informed of the next delivery date and sorted it out for me when they were in. Not having to chase anyone was great. Even the delivery company they use, IDS Nuneaton, were great, the driver was polite and helpful.

15 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Damaged worktops

Damaged worktops, the damage was under the protective cellophane so impossible to see before fitting, company wasn't interested told me should have checked on delivery.

6 december 2021
Review zonder uitnodiging
Logo Worktop City Limited

Antwoord van Worktop City Limited

Good Morning,
We are sorry to hear you feel reason for a negative review, I have looked into this matter and can see you collected the good directly from our distributor at Southampton, we did not deliver the goods. In turn looking at the order notes you where transporting the items to the Isle of Wight. It wasn't until around 10 days after you collected the goods from Southampton that any damage was reported to our office, and in that period the items had also been modified/fitted. We are clear in our policies for checking and reporting damages. We are happy to replace any items reported as damaged within our guidelines/timeframes however we will not replace items deemed damaged after they have been cutt and or modified or fitted, prior to cutting and fitting packaging should be stripped from the items and checked for defect, without following these practices it is difficult to ascertain where damage has been caused.

Beoordeeld met 5 van de 5 sterren

Never bought anything like this before…

Never bought anything like this before and the guys on the phone we're so patient, friendly and helpful, answering all my questions about the product and the delivery.
The delivery was arranged when I requested as I was given the choice from several days. The delivery man was very nice, very careful with the worktop and even helped me get one of the worktops into the back garden as it wouldn't fit in via the front door.
This company are marvelous. I highly recommend them.

13 april 2021

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