Your Move Reviews 

They keep you informed and advise with every appointment booked. I felt happy with all the help that Sarah from your move has given us.

Have used Your Move before, it gave me the confidence that I will get a great service, personal and individual attention. Strongly recommend them.

The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍

Professional. Good advice. Friendly. Excellent comminications.

The staff are really friendly and helpful. We have used the Barnsley office to sell quite a few houses in the last 12 months. We would recommend them.

Hard to choose an estate agent, with so many offering “the best deal”
It’s early days but up to this stage, I am happy, communication has always been spot on, and they actually listen to what we have to say. I believe they are working in our best interests and will continue to do so , until the process is complete. First class estate agency.

What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......

The two real estate agents that showed us around the property were both very lovely

the agent was very friendly and kept us informed throughout. All staff have been extremely helpful.

The staff at the Walkden office are polite helpful and efficient

We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!

Throughout my time renting out my property and latterly selling it. Your move Montrose have kept me informed of all issues,and have been most helpful sorting out any problems along the way with their team of tradesmen and professionals.

WITHHOLDING RENT FROM A RECENTLY WIDOWED LANDLORD – DISGUSTING
Absolutely appalled by Your Move Brighton. They are currently withholding rent money that belongs to my recently widowed aunt. Instead of supporting a vulnerable client during an incredibly difficult time, they are keeping her funds. We have been forced to hire a solicitor just to get the money she is legally owed. Completely heartless, zero communication, and utterly unprofessional. Avoid this company at all costs if you expect to actually receive your rent.

Susan came over today for a quick annual visit for our landlord, to take photos and check how everything is going at the property. Despite always being a bit nerve-wracking, the visit was great, Susan was very friendly and professional and put my mind at ease. Thanks!

I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answers to questions. Harry picking the phone up Jess arranging viewings. Top class service from start to finish.

I was extraordinarily disappointed by this outfit. Throughout my tenancy, they continually showed high regard for the landlord and low regard for us as tenants.

For example, when a brown fluid was leaking out in our bathroom, Your Move determined that fixing it was not a priority. At this time, we were told that a lack of heating in winter would be a priority. However, when our boiler failed that December, we were advised that we were still not a priority.

At the end of our tenancy, they were sluggish to return our deposit. We requested the undisputed sum to be returned but - in contradiction to the terms - they failed to do so within agreed timelines.

From day one all the relevant information given was explained in a professional manner which made me comfortable with the process. We have been promptly kept up to date with any information needed and I hope this continues throughout this process.

The staff were brilliant. Maddy and Annalise at the Durham office were so helpful and kept me up to date with everything.

I rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish.

The property went for months without proper heating, making it extremely difficult to live in. This was reported repeatedly, including the impact on health and daily living, yet no proper action was taken to resolve it. Communication was inconsistent and only happened when it suited the agency, not when issues actually needed dealing with.

After leaving (which they agreed to early due to the condition of the property), I disputed the deposit immediately. What followed was months of being completely ignored. I made over 25 phone calls and sent multiple emails across several months without receiving a single response.

The deposit (£1,153.84) was never returned. Instead of addressing the issue, responsibility has been avoided.

Due to the lack of response and failure to resolve this properly, I have now had to open a county court claim to recover the money.

This experience shows a clear lack of accountability, poor communication, and disregard for tenant welfare once a tenancy ends. Based on how this was handled, I would not trust this branch again and would strongly advise others to be cautious.