Your Best Car Reviews 

I bought a Mercedes E class, it is in absolutely pristine condition even given its age, a credit to its previous owner and to Your Best Car. Jamie was very helpful and everything was sorted quickly including receiving the V5 a couple of weeks after collection as they explained. I was a little unsure about buying a car over the internet that I hadn't seen and had to trust the process having done my own due diligence. That's the reason I'm writing this review to reassure others like me who are looking and wondering that this is a genuine company and good guys, the cars from what i have seen and experienced are very good. I'm not sure why others have chosen to leave poor reviews about things like the deposit etc, if you don't like it then you do have a choice but just read the terms and conditions before you commit as you should with any contract. The car I bought was valeted to a point where you would swear it was new so I can see why if they are going to all that expense they want committed buyers. My experience with this company, Jamie and Morgan, was very good and the car is literally a dream. Thank you guys 👍

Great customer service and the car is in excellent condition. Definitely recommended!

Excellent service from Morgan.
Helpful knowledgeable and personable. Made the car sale easy. Really recommend Your Best Car. Great customer service, friendly service from Morgan and Jamie. Very impressed by the quality and price of car. Thanks Very Much!!

This is my first experience doing business with 'Your Best Car' and they have earned my trust to work with them again!
Andrew Woolger was my contact and he was polite, knowledgeable and professional. From first contact to completing the sale, all communications were completely transparent and fair. My past experiences has lead me to believe that selling your car is time consuming and painful. Not with 'Your Best Car', it was quick and painless. Would highly recommend!

A friendly team collected my car and effortlessly and professionally completed the sale and money transfer with an open and clear approach.

From the first contact to completion of my purchase all the people I dealt with were friendly help and knowledgeable about the cars I was interested in.
All steps were explained and options like warranty and finance were offered and explained.I visited the sales site in Kent and was made very welcome. Jamie was excellent in all matters.

Great car with clear communication, easy to do business with reliable and trustworthy followed up several times to ensure I was happy

I sold my car to YBC through Motorway and was really impressed with their service. I received a competitive offer and a fast collection and payment.

I bought my dream car from this company my beautiful PORSCHE I had to travel a long way to get it however from the telephone call to all the process of buying the car was so easy and smooth. The salesman I dealt with a man called Morgan Gower, he was very professional and exceptional at his job. Me being sales I really appreciated this service from this company. I would not hesitate to buy more cars from them. Highly recommended after sales was amazing.

Great to deal with fast and efficient with communications would definitely buy from again ..Jamie made everything easy

Great communication, the whole process of purchasing a car was seamless and efficient.

Came here to buy a Golf, service from start to finish was amazing, nice selection of cars.

Good set of lads who know their stuff, they only have the best cars in stock here and look after them unlike the bigger companies (Cazoo).

Excellent! I purchased through AK Prestige Finance and between the two teams it was made effortlessly easy for me! Thank you so so much to costa from AK and Jamie from your best car. Will defo be back :)

Just bought my car from Your Best Car. All I can say is that I am extremely happy with the can and the service I received. The car was delivered in immaculate condition. The staff was very helpful and contributed a lot to this amazing experience.
A big thank you to Ashley who helped me during the acquisition process!!!

LOOKED AT A VEHICLE WITH MY FAMILY ON 26TH NOVEMBER 2023 ..spoke to the company arranged to go in the week ...been busy had to cancel ..arranged today leaving work to drive to showroom

i sat in the RS FORD FOCUS READY FOR A DRIVE BEFORE I DECIDED TO BUY..

I AS REFUSED AND TOLD THAT TEST DRIVES WHERE NOT AVAILABLE ND THAT WAS THE NORM WITH OTHERE DEALERSHIPS

THIS CANT BE TRUE ..I WALKED AWAY

TERRIBLE AGGRESSIVE CUSTOMER SERVICE

VERY POOR

I have recently bought a car from Your Best Car and can't fault the whole buying experience. Everything has been arranged over the phone etc and car was prepared and waiting in the showroom which was great. This is where it goes downhill as i have noticed quite a large chip stone on the side of the car which wasn't on the video which was sent to me before collecting the car. I was happy overall with the car so we agreed a slight price reduction and that they will sent official BMW bottle of lacquer to me. I haven't received the lacquer for pretty much 2 weeks now and i am also being ignored via whats app by the sales man. I took the car to local garages to get the quotes for the panel respray and been advised that the whole panel has been painted before where the chip stone is..... It's too late to revert the transaction from PCP and insurance point of view so just have to hope that mechanically car will be fine as I don't have any confidence that I will get any support under their 6months warranty. Make sure that car is perfect before finalising the purchase as the buying experience is very good but after sales not so much.

I purchased a GR Yaris from this garage and was told I could return it if I was not happy. I drove away and all was ok and I loved the car and told them to send me the v5 that they keep for a week to ensure I was happy with the vehicle. Unfortunately an injury made driving the vehicle worse and worse so on the 3rd day of having it I asked to return it using the 7 day guarantee.

I was told as I had asked for the v5 that I could now not claim to get a full refund but I could return the vehicle and get my old car back. I felt extremely stuck as my old car did not cause me any problems and I agreed to return the Yaris. They said they would only give me £22,500 for the car that I had bought two days earlier for £25,900 and I could also get my Golf back that I part ex in for £15,000 but to get it back it was now £16,000. I literally didn’t know what to do so I got my old car back losing close to £5,000 in 3 days.

I’m awaiting a response from my solicitor as I’ve started legal procedures but I’m unsure what will happen. I did email Ashley who is the sales manager there and I was met with sarcasm and not interested at all. Yes I returned their vehicle and bought my old car back from them but to take that much money when they have put their car back on their forecourt for the same money is disgusting.

I hoped they would re think and give me some of my money back but their answer was you agreed to return the Yaris and get your car back. Ashley said the 7 day return is for distance selling not for when you collect, that’s not what I was told when I collected the car !

They are saying as I asked for the v5 it voids the 7 day guarantee but it never existed in the first place if you collect. I’m very very unhappy as saving that much money to lose it to a completely uncaring un sympathetic business is awful. Their customer service if things go wrong or you change your mind is disgraceful.

Please be mindful that the 7 day return is only valid if the vehicle is delivered not if you collect regardless what you are told on the day.

So there are a few things you should know before you delve into a deal with Your Best Car.

I saw what looked to be the perfect vehicle on autotrader and made the initial enquiry via them to Yourbestcar. After a short while a very pleasant chap named Jamie got in touch regarding the vehicle. After a brief exchange I'd arranged to travel down to Kent, some 70 miles away to see the vehicle and take it for a test drive...

But Wait....Your Best Cars DO NOT ALLOW TEST DRIVES!!. Instead, the vehicle is unlocked for you to peruse at your leisure (Well, kind of..salesmen will be salesmen). So after a long drive, my partner and I were expected to buy a £40k vehicle without even driving it, how was I going to leverage a fair sales negotiation without an actual driving experience?

Jamie assured us that we could "test" the vehicle for 7 days and return it for any reason, AFTER we'd paid for it! This didn't quite make sense (unfortunately for Jamie, my background in Consumer Financial services came in handy here)....SO many questions! Firstly - Why don't you allow test drives? (And why didn't you inform me I wouldn't be able to at the start!) The questions then ventured to "What would happen to my trade in"? and "What about the hard search on my credit file"? (These push your rating down for the uninitiated!), and what about the cash elements of the deal, how do they get refunded?
Could I actually have a £40k motor "for free" for a week I thought, if for some reason I didn't like the car and sent it (well drove the 70 miles) back to Kent?

When pushed, Jamie fell into the classic sales line of "It'll all be OK". It's at this point it all started to sound a bit dodgy.. Time to investigate...

A quick search of google, and the reviews will tell you what you already suspected, examples that are a far cry from "all be OK"..multiple reviews of horrendous experiences on trying to return a vehicle from unsatisfied customers (You can read them for yourself). Customers left out of pocket, etc.
Without wanting to investigate these claims further with Jamie, The only sensible thing to do was walk away. Annoyed by the unnecessary 140 mile trip? sure. Was it a waste of time, definitely. Annoyed by the shady (slightly dishonest) sales tactics - Absolutely!