Zaxby's Reviews 215

If I could give this place a zero I would. My daughter works for this company and they entered the wrong last name and they are refusing to help her to change her name.

Zaxby's just opened in Chiefland, Fl. I'm very impressed with how great all the employees did! They were very friendly,
and I'm sure very tired! Yes, there was a very long carline, but it went pretty fast. Most importantly, the order was correct! Yay!!!

The service is horrible. The drive thru is super slow!! The food is ok but something needs to be done about the customer service.

I’ve worked at Zaxbys on archer road for like two years , ItsDIRTY ASF , we use to find 4-5 RATS a day , they use to eat the bread & some employees would still use the bread the rats had been eating out of , ain’t NOTHING there clean ; don’t NOBODY in the kitchen wash they hands or where hair nets , & they always serving old food …the BOH is DISGUSTING & the management there sucks , Austin long is a b**** , worst GM ever .. they don’t value the customers or employees

Food and service was not good, I ordered online a house Salad with grilled chicken got fried instead smh. Hardly no cheese and onion crisp on the salad that is now in a small portioned cup sitting on the salad for $15. Ordered the hardest funnel cake ever for $4 makes no damn sense at all. When you revisit the restaurant it's always a problem when things are adressed...

My food was just barely warm from sitting on the ready counter for 5 mins. When I told the girl,very politely ,I believe that’s mine she wasn’t pleased like I was rushing her. When I got it home I was shocked at what I saw. My grilled chicken sandwich had no lettuce on it , it was all mushy on the side and very very little of it at that. The tomatoes were a joke also. If I could I would show a pic of it but guess Zaxbys don’t want that.

Just ordered on garnnerys ferry rd the only thing that was GOOD was NOTHING WASTE OF MY MONEY ITS HORRIBL OMG

We ordered the Parmesan chicken fries and very disappointed they looked good on the poster that was about all. They were not worth over 9$ . Very nasty . The sauce they used tasted like ranch did not have any garlic flavor the cheese was just shredded Parmesan and not melted cheese such as a provolone along with the Parmesan. They need to really think the recipe for these fries completely not satisfied at all. Very sloppy and not a good flavor at all

Our basketball team is in the midst of its season and there is always the need for sponsorship meals. My family frequents our local Zaxby's located in the Lee Branch Shopping Center in Bham AL so I decided to give them a try. I called the local store and asked for the manager. I was connected to Mr. Justin Allgood. I informed him of the purpose of my call and asked if he would consider sponsoring a meal for our local team. Without hesitation, he said yes. His eagerness to support was so refreshing that I was actually amazed. Within minutes, I had an email commitment and today our boys enjoyed a delicious hot meal before getting on the road to their game. Thank you Zaxby's for your support. You're the difference our community needs. You're not just convenient, your courteous and supportive. Our family and our school can't thank you enough!

So first of all I was served raw chicken with veins still in it, and I was served cold stale chips that were unseasoned, and the service was appalling the waiters were passive aggressive and confrontational to me when I asked for some sauce and don’t even get me started on the look on the place, there was cockroaches and mice scurrying around everywhere and the floors were filthy. Never go here unless you like raw chicken, this place is shocking

Just tried the philly chicken sandwich. The only flavor it had came from what ever the tomato stuff was. Haven't eaten at Zaxbys for years and now its off my list completely.

Evergreen al...order completely wrong...had to return go inside ...finally got order 2 philly cheese chicken...no onion bepepper or tomatoes....no napkins or ketchup...$20... Never again

Ordered slaw and fries for #2 x2. Got double fries and no slaw. Zaxby's Southwest zalad. Got home and salad was wilted from being at the bottom of the bag with 2 hot plates on top. No forks!! Can't eat outside without FORKS!!!
To top it all off chicken and fries so dry can't eat 😞

Window waiter was beyond rude.
Order ID# AAAS6LAGG6

If you order the plate and ask for extra fries instead of cole slaw forget getting extra fries you never will. You really get less than a small fry.

I went through drive thru and Kimberly f took my order she was very polite and had a sweet voice

I have a lot of food intolerances and allergies so I like to check online menus before I go anywhere or order something new. Zaxby's new online menu interface makes this impossible because all they want is for you to place an online order. You can no longer look at the items to see what is on them that you may need to hold off. I am personally so put off by this that I will no longer be coming to Zaxby's for anything other than the one thing I know I can have. Please go back to a web format that allows you to actually browse the menu and query what all comes on the different menu items. It is crucial for people like me to navigate different restaurants these days and refusal will just make me want to come here less and less.

I ordered a zalad southwestern and the tomatoes were old and wilted

Zaxby's what happened to your customer service? You used to be so customer focused and now you your service sucks . I just visited you Dublin GA store and I ordered 10 wings for 13.99 when I asked how many came with them I was flabbergasted when I was told 1 sauce and would have to pay extra for 2 sauces . I decided to speak to manager on duty 3:15 pm on independence day. The manager repeated exactly what I was told by drive though attendant. I asked him if I am spending 14.00 (after taxes) why can't I get one extra sauce. The manager said I would have to be charged extra. Zaxby has lost my business and do not regret my decision. Let me explain it is not about the money it is about the rudeness and arrogance and totally how Zaxby's disregarded me as a human being . There are too many people out here starving and are on fixed incomes .Yet Zaxby's could not find find it in their hearts to give a senior customer a free ranch dip. I hope that my taken time to complain change Zaxby's for the better for others I am done with you Zaxby's done done done !

Went through the drive-thru the people came out to my car and took the order so I couldn't see the sign where the food was so I didn't have any idea what I wanted so I ordered and then when I got up to the sign I seen some other stuff that I wanted and they would not let me add it to my order then they gave me the wrong order or just completely screwed mine up and the line is so long that I can't even get back to the place just a big giant joke Zaxby's in St Petersburg stay away