Zerorez Reviews 1.380

Ben was on time and professional!
Carpets look great!!

I had called by phone to make the appointment for cleaning 3 rooms. With fees and taxes, I was told the total would be $167. I had pointed out in my conversation when scheduling that I had some pet stains (light colored where cat had thrown up) and wanted those removed and the rep on phone simply told me the tech would assess that when he got there to see what would need to be done - but she didn't give me any idea at all over the phone how much extra that would be or explain to me in "laymen's" terms what they were talking about when using some "bio" something. The tech, when he got here, did a "test run" on carpet in the den and apparently called his office to tell them what he would need to do -- the extra cost was going to be around $100 EXTRA for pet stain treatment for EACH ROOM bringing the total to almost $500. Now these stains were not pee or poop - some throw up stains from a cat - stains were very light yellow in color and sometimes you can barely see them....the "supervisor" of some kind - I think of the call center - Susannah or Savannah- called to tell me about the extra cost, and if I could not afford that, then the tech had another job waiting on him and he had to leave....so work was not finished....She was very, very rude. Then she put some guy "said he was an owner" named Seth on the phone and he was even ruder - Said I have 2 choices _ i can either get someone else to finish the work or I can reschedule with them...What choices, huh? I had moved my furniture and cleared my day for them to come, and they left with doing a little bit of work in the den, leaving it wet, and with a shoe print in it. What a way to treat an elderly widow. Beware of these "extra costs" they throw in for which they do not give you any detail of price when you are scheduling. I know the tech said he had another job to go to....so supervisor was trying to get him away from here and on to the next job. If they had just been UPFRONT AND HONEST with me when I scheduled, telling me what the maximum might possibly be, I would have just said "no, thank you" and moved on to scheduling with someone else. So wasted my day, and now have partial wet carpet and will have to wait for it to dry ( and they didn't even tell me how long to wait), get someone else out here to re-do and will also involve moving my furniture back in place and then moving it again for the next company. Warning: ladies, do not use this company. I imagine they would not have treated a man like this.

The technician was professional and did a great job!!

On time! Great communication and worked hard to get the carpets looking good and get out, so I could move my day along. Super friendly and great with my dog.
Definitely use them again!

Our technician, Ben, was helpful, thorough.and professional, as was service staff.

Our technician Octavius called to ask if it was okay to arrive a little early. I was glad that he was able to arrive early. He was very professional and polite. He was very thorough and the carpet looks great. Very pleased with him work. Thank you Octavius.

Alton was very professional and knowledgeable, how carpets can get very dirty and nasty. He didn’t try to up charge me or swindle me. Highly recommend him and the company.

The technician was personable, patient and knowledgeable about what he knew and truthful about what he didn’t. I had a different expectation of what my carpets would look like when “cleaned” and am disappointed with the sales aspect of the process. Too much nickel and diming! Everything is additional when it should be included in a first service. That’s how you get repeat customers!

Elton was very professional and did great work

First time using Zerorez, and they are a great company, Alton was my rep and did a fantastic job cleaning some really bad pet stains. They are my go to from now on.

My carpets look brand new!! I’m shocked and so very happy with the results. But more importantly, they are extremely professional and efficient. The technician who came was friendly and went straight to work. He did an amazing job. I highly recommend and will continue to use Zerorez.

Terrell Jackson did an awesome job with our carpet cleaning. Thank you for your service. Look forward to working with you again.

Did a great job. Tech was efficient and friendly.

The person who made the appointment with me worked with my schedule.
Ben called to tell me he was on his way and when I should expect him. He was very personable and asked me to show him the rooms I wanted cleaned and asked pertinent questions. He did a beautiful job and was very efficient. I will definatelybe a repeat customer.

I had a big job for Zerorez, carpets, rugs, and upholstery on all floors of my home. The technician was thorough and conscientious about his work and did a great job. Will never use another carpet cleaning service!

Excellent work. Came when promised. Would definitely use again.

Ben was exceptional. He was early which I loved very thorough and very professional. I would recommend to everyone I come in contact with to use this company. Thanks again Ben.

Love Zerorez. We had all carpets in our house done and the service was very quick. The cleaner was friendly and helpful answering all of my questions patiently. I waited to review so that I could confirm my initial thoughts on the cleanliness of the carpets. They looked great right after and still look fantastic after drying. Love the feel of clean carpets without residue. Thanks for getting my house ready for Thanksgiving! Will continue to recommend this company to everyone.

Our technician was absolutely stellar from the first communication. Our is about 13 yrs old and it looks like it’s brand new now. Ready for the holidays! His name was Arturo or Armando I think.