Hilton Hotels Reviews 173

I had a wonderful experience staying at the Hilton. The staff was welcoming, professional, and truly attentive throughout my visit. A special thank you to Mr. Silvanus, who went above and beyond to ensure everything was perfect for us. His attentiveness, kindness, and dedication to excellent service truly stood out. He made sure we had everything we needed and more.
We absolutely loved the rooms—they were comfortable, clean, and beautifully maintained. We can’t wait to return in a couple of months. This will definitely be our go-to stay! I highly recommend this location and look forward to coming back!

My disabled sister and I stayed at the Hilton Garden Inn, Patriot Place, Foxborough, MA. in adjoining rooms. The rooms were filthy. I dealt with three different managers on three different shifts. I had to flag a housekeeper down to clean our rooms. she was tipped well and did a crappy job. Joane was the most helpful manager, Because I needed help cleaning the snow during and after the storm. She got one of her "Engineers" to shovel in front of my car and I was able to move it to another parking space. Ricardo, who is on the second shift treated me like "Dirt." He needs a class in having "Class." I asked him for a box of tissues, because their toilet paper is to rough for me. He told me to "Calm Down." I said "I am Calm." I also told him that our rooms have not been vacuumed, He walked away. Great leadership. The third I think Manager on the graveyard shift decided to wash the floor right before I came back from shoveling out my car. Now, my boots are wet and so is the floor. I asked her if it would have been better to wash the floor at 2 am. She said "Ya" She sounded like a ditz. I tipped the housekeeper very well, but they still left a dirty room. In addition to this, on our second night, I used the other bed and woke up with a rash on my face. WE WILL NEVER STAY AT ANY HILTON AGAIN BECAUSE OF THIS HORRIBLE EXPERIENCE!

Im a business user. Always selected Hiltons. We are forced to book through our travel system. I had made a reservation for 1 days and wanted to change my reservation for two days. We are forced to do that through the travel system. Noticed a weird charge on my credit card. Called the hotel, they told me to call Hilton Honors, they told me to talk to guest services, guest services told me to call the hotel. Im was basically told to pound salt for wanting to give them additional business by staying an extra day. I had asked for an exception given that I wanted to stay longer. Long and the short of it they charged me for three days and I only stayed for two. I will not stay in another Hilton property again. Poor customer service!

Trying to contact the Hilton Hotel to make a reservation. Everything seems to go to America and they don't get up until after noon UK time . Terrible

Don’t stay at the Hilton in lone tree Colorado. Staff are rude the place is always under construction. They never once had hot coffee ready even at 7 am. When you ask about anything the women who work there cannot understand you and reply in a very rude way.

I am not happy about the price I'm paying vs the service I'm receiving. My nightly price has not decreased, but room service has. Why am I paying the same pre covid cost, but I my room serviced like pre covid. I understand this is great for your bottom line, but your guest shouldn't pay the cost and should come first. I want housekeeping service every day, not every 3rd or 2nd day. Help me understand your justification. How can this be rectified or will you tell me to shut up and color?

We planned to stay at Hilton Gardens Rome Monti pre-cruise in late June, however because of the Iran unrest, and missiles being sent towards our ports, we asked Hilton if we could transfer our room deposit to a domestic hotel, possibly for a week stay in Orlando.

I was told "It's not possible". I'm sure Hilton would be able to rebook our room in Rome since it's 4 months away, and also obtain a weekly reservation in Orlando, but they would rather lose a customer than increase their total sales.

Not good customer service, and a poor business model.

Spent Thursday night 3/5 @ Fallsview Niagara Falls Ontario, Canada to celebrate our 46th anniversary room
3251
Was looking to relax in jacuzzi bath tub but the remodeling put incorrect drain plug in drain, which would not plug drain port. There were no room instructions in room for how to operate.
When I filled tub and turned faucet off, the jets blew water all over the area and on my wife who was sitting in tub.
Contacted guest services for help. It took over 1 hour to get maintenance man to the room, who determined drain plug was wrong, he went for parts twice to fix. I have no complaint with his effort.
#2- the lever to switch water from fixed spout to hand held.
All this destroyed our mood to relax in tub.
#3- carpet has 3 stains between bed and the sliding doors above the tub. They appear to be blood stains!!!!
Checkout Mgr. Took $50 Canadian for tub malfunction. After considerable discussion she did cancel in house parking fee.
To add more disappointment to the stay, the outside fog completely blocked any view of the falls from 3:30AM to 12:00PM. Ate breakfast with no view of falls due to fog.
This I cannot blame on Hilton, but just helped to destroy the stay.
I am a Hilton Honors member but not going to stay 7/4 @ Hilton @ Tanglewood concert grounds for James Taylor performance.
Lloyd Clark
I felt I should have been offered the room @ 1/2 rate, but manager refused my request.
Will revisit Niagara Falls Canada this summer but will stay @ Marriott.

Lunch took 2 hours. Got up to got o bar for drinks as server did not return. Then went to desk for water and dessert as server not around. Note: hamburger was tasty - desk staff seemed all new - mostly acting as if they had no idea what was going on. Will never come back. AND, sadly it was NCL that recommended them as we were boarding the ship tomorrow. I fault NCL as well for such a recommendation.

This review relates specifically to Tru by Hilton Edmonton Windermere, Alberta, Canada.

The workplace culture is culturally exclusive, insular, and resistant to objective standards of professionalism.
Professional standards, transparency, and basic workplace courtesy are fundamentally lacking.
Employees who are not closely aligned with management appear to be sidelined, marginalized, or treated as disposable. The high turnover suggests systemic problems.
There is a pattern of inconsistent payroll handling and unexplained scheduling changes.
Concerns raised to management, including those related to payroll, are deflected rather than resolved.

I strongly discourage anyone seeking fairness, stability, or professional standards from considering employment here.

I reserved a room through Hilton Honors at Hilton Garden Inn Marlborough and paid $252 with my debit card. Upon arrival, the front desk processed my payment and only afterward informed me I was on a DNR list and would not be permitted to stay.

There was no prior notification, no disclosure before charging my card, and no invoice or documentation provided at the time. I was denied lodging after payment was taken.

The property refused to refund me, forcing me to dispute the charge with my bank. The hotel has also failed to meaningfully respond to the bank’s investigation.

Consumers deserve transparency and fair business practices. Charging a guest and then denying service — while ignoring a formal dispute inquiry — reflects very poorly on this location.

It is disgusting the way Hilton has reduced (in half) the number of points for Homewood Suites stays!

Tried to login to my honours account. Could not. Used chat line who could not resolve and they asked me
"...please give them a call at 888-446-6677. They’ll take great care of you."
It came across as your problem not ours.
No idea where in the world a 888 number is - suffice to say I booked with IHG.

This is my last time staying at this property. The front desk persons are nice but someone needs to close down the restaurant on property and rooms need upgrades. Tub peeling and tiles cracked.

Don’t try to get something to eat at this hotel. They are always ready to sell you alcohol though. The bartender and waitress needs to do something else that they love. Bad attitude and terrible customer service.

I walked in and sat at the bar. The waitress asked if she can help. I said yes, can I order something to eat. The bartender mumbled under his breath, ‘the kitchen is closed.’

The waitress looked at him and said let me see if they’re closed. So I’m at the bar waiting and I see the waitress come out of the kitchen, passed me and went to give someone else an order. So I asked her what happened, “am I able to order?”

She then said to me, “ I told the bartender to tell you the kitchen is closed.’ This was a lie. She would have had to pass me to get to the bartender.

I have been to this hotel several times and have encountered this duo before. They are not supposed to be in this type of business.

Someone needs to shut this restaurant down.

I’ve been using Hilton Hotels for years now and (apart from York) have normally received a good level of service and facilities.

Unfortunately our last visit to Hilton London Euston fell short of the usual standard.

One of the supposed double glazed panels was completely missing making the noise reduction, from a busy London Street, non-existent and the temperature in January leading to a chilly room.

Yes - we put the heating on but the fan was so loud and produced a constant low tone that we couldn’t sleep - even when using ear plugs.

There was a cover missing in the bathroom (on the shower plumbing) and there was no shower mat to stand on when getting out of the shower. We had to use the hand towel but were only given one for two of us.

I hope this isn’t symptomatic of the standards at all Hilton hotels.

We arrived at The Gantry, Hilton hotel, a little earlier than check in so knew that our room might not be ready. This was the case and we were directed to the restaurant on the first floor to eat before checking in. We had a lovely meal and then went to check in. The check in experience was awful. Firstly, I was waiting at the desk for a long time as the assistant tried to use the system to check us in. Seemingly she did not know how to route our booking?????? Perhaps because we had booked a bundle, including hotel and tickets for ABBA Voyage??? I was stood waiting a long time. When this situation was finally resolved I was presented with my room key and told that my booking included 2 free drinks and 15% off in the restaurant. Sounds great, except we had literally just eaten in the restaurant because our room wasn’t ready and we couldn’t use the voucher retrospectively. We had literally just finished eating. I was told that they couldn’t now apply the 15%. We would not be eating in the restaurant again. I would have really appreciated it, if 1 hour earlier, when we arrived and spoke to the same assistant that this might have been mentioned. If we had eaten an hour later we could have used the 15% voucher. So be aware everyone, you may not want to eat in the restaurant before you check in. I would have appreciated a little discretion from the reception staff. I should now be relaxing in my time away from home but I’m writing this and still angry with the hotel. The final straw was that when at reception, we were asked whether we wanted a room with a view or a quieter room. Seemingly the rooms with views are near the lifts. We asked for a quieter room. The lift doors are almost opposite our front door……..
As an update to the post above I should say that after writing the review we were offered additional complimentary drinks and the breakfast was lovely. We couldn’t hear lift noises throughout the night. Perhaps not such a bad place.

I would like to share my disappointment regarding the service I experienced during my stay at Hilton Trocadéro, which fell far below the standards I associate with the Hilton brand.

While dining at the hotel restaurant, neither the menu nor the ordering process was properly explained to us. Despite asking the service staff for guidance, we did not receive clear or helpful information, which left us confused. Eventually, a staff member named Mohammad kindly took a couple of minutes to explain the menu and how to place an order. His behavior was polite and professional.

Unfortunately, during this brief interaction, the restaurant supervisor interrupted us in a very unprofessional manner. Without any courtesy or respect, he loudly called Mohammad away and abruptly stopped our conversation. This behavior made us feel uncomfortable and disrespected as guests.

Such conduct is not acceptable in a hotel of Hilton’s international reputation. Guests should feel welcomed, respected, and supported at all times. This incident reflected poorly on the management and overall service quality of the hotel.

I sincerely hope that this matter will be taken seriously and that appropriate steps will be taken to prevent similar situations in the future.

Kind regards
A dissatisfied guest.

I'm 100% done using Hilton. I'm canceling my honors membership. I will not stay with you so long as you continue allowing the murderers from ICE to rest comfortably under your roof.

Housing NAZI is inexcusable... history will judge you harshly. Boycotting you immediately

En octubre de 2025 adquirí un paquete promocional de Hilton Honors por USD 1,750, bajo la información explícita recibida al momento de la compra: que obtendría 11,520 puntos, dos noches gratuitas promocionales y puntos de bonificación adicionales al aceptar la tarjeta Hilton American Express. La condición clave comunicada fue que podría usar los puntos hasta agotarlos, sin existir un límite máximo de noches por redención.

Entre el 22 y el 29 de diciembre de 2025 utilicé mis puntos para reservar estadías en Orlando. Por falta de disponibilidad tuve que dividir la reserva entre dos propiedades Hilton, lo cual generó incomodidad para mi familia debido a traslados, ajustes de horarios y cambios de hotel; situaciones que, durante vacaciones, uno espera evitar. Posteriormente, al intentar redimir puntos adicionales para reservar dos noches más, el servicio al cliente me indicó que no podía usar más puntos porque supuestamente había alcanzado un “límite” de 7 noches. Además, me informaron que mis puntos restantes (3,840) y las dos noches promocionales serían perdidos (forfeited). Esta restricción no fue informada cuando adquirí el paquete, y modifica de manera sustantiva el valor real de la oferta y las expectativas legítimas del cliente.

Lo más preocupante es que el representante con el que hablé se negó a brindar su nombre, afectando la trazabilidad y la transparencia del proceso. Si existe un límite de noches o una regla operativa de esta naturaleza, debería estar claramente declarada por el vendedor antes de concretar la compra, y reflejada de forma inequívoca en los términos y condiciones entregados al cliente.

Recomiendo a quienes evalúen comprar puntos o paquetes de Hilton Honors: (1) exigir los términos y condiciones por escrito antes de pagar; (2) confirmar de manera explícita si existen límites de noches, ventanas de canje o condiciones de caducidad; (3) verificar si las noches promocionales están sujetas a restricciones o pueden perderse por “topes” operativos; y (4) solicitar confirmación documentada del total de puntos acreditados, el saldo vigente y cualquier bonificación vinculada a la tarjeta. En mi caso, la discrepancia entre lo ofrecido y lo aplicado posteriormente genera seria preocupación y desconfianza respecto de la transparencia del producto adquirido.