Ok so I’ve used xbrain for years and they’ve always been perfect until now something is Erin I made my order and I’ve received nothing and can’t get in contact with customer service!! So I’d advise n... Toon meer
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Placed an order on 1 June, which Xbrain took the payment for. Didn't receive confirmation that my order had been received until 15 June. Followed up on the status of my order (still shows as 'processi... Toon meer
Ordinato e pagato un mese fa, non ho ricevuto niente nonostante due mail di sollecito dove, ad onor del vero, rispondono rassicurando che è stato spedito e a momenti consegnano. Da questa esperienza,... Toon meer
I’ve struggled with ADHD my whole life. I’ve tried all kinds of ADHD medications that somewhat worked but the side effects out weighed the benefits. X brain seriously works, no joke. I’m blown away ho... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are real people. We work, we party, we have vices, and we have goals. Sometimes we get enough sleep, eat a balanced diet, manage our stress, and sometimes we just do the best we can. Our paradigm shattering supplements are designed to help real peop...
Contactgegevens
Phoenix Park 14, LE67 3HB, Coalville, Verenigd Koninkrijk
- xbrain.co.uk
2,2
Slecht
419 reviews
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Antwoord van XBrain
Hello Mike, I have raised this with our shipper to investigate what has happend, I cc you in on a email sent to them. We passed your shipping address over to DHL I am not sure why DHL has mananged to deliver this to the wrong address. We will get to the bottom off this and get your order delivered correctly. Sorry about this mess. Sidenote could they have left it at a neighbour ?
Great customer service and quick delivery
Customer service replied in a timely manner and the product was delivered as expected.
5 april 2023
Antwoord van XBrain
Thank you for sharing, and thanks for being an awesome customer :)
I haven’t received anything yet and I…
I haven’t received anything yet and I ordered like two weeks ago. What’s happening?
28 maart 2023
Antwoord van XBrain
Hello Luke, Your order went out from Xbrain 04 april, I tracked your order via DHL 60120144405262 and it seems like DHL has messed this shippment up some how, I will get on them to get it delivered asap.
Antwoord van XBrain
Thank you for that awesome review :)
Antwoord van XBrain
Thank you Lenka :D
My order was sent to wrong address
Had some problem with a delivery as it was sent to wrong address. Contacted customer service and they tried to resolve immediately I believe. The CEO was very helpful. It took a while for me to receive the goods but it looked like that was due to the delivery company.
I've also received a partial refund from xbrain for the complications. Which I appreciate. I did not think it would get resolved but in the end I received everything so I can only change my review to positive. Thank you.
4 april 2023
Review zonder uitnodiging
Antwoord van XBrain
Hello Tom, the correct address was given to DHL, This should have been resolved. But DHL had your old Address on the record from when you placed the order. But we will get this sorted and you will get your order.
Easy order process and quick delivery.
26 maart 2023
Antwoord van XBrain
Always happy to be off assistans :)
Terrible first time buyer experience
First time buyer experience and really disappointed as I never received my order neither a refund. The courtesy of a reply to customers would be appreciated.
23 maart 2023
Antwoord van XBrain
Hello Karina, Sorry for the late reply here, so glad we got this order sorted.
I never received my product
I never received my product, it was redirected and returned. Don’t think it had been refunded either.
Edit.
I was not going to be home after 1 failed attempt. I then used the DHL website to organise it to be left at a local shop for me to collect and it never arrived at the shop and I had no further contact from them via text or email. I then called DHL a few days later and got the automated call to say it had been returned. Please resend to my home address or local pick up point.
Thanks.
Craig.
22 maart 2023
Antwoord van XBrain
Hello Craig, Sorry for this bad experience. I see when tracking your order it had two failed deliveres at your doorstep tracking DHL.com 60120142901323 DHL should have let you know about it via text or email ?
Service and delivery quick and prompt
Service and delivery quick and prompt, would recommend.
16 maart 2023
Antwoord van XBrain
Thank you for sharing :)
Antwoord van XBrain
Thank you for your feedback Neraya :)
easily competes with other companies
Wide range of products that easily compete with others prices,
Only 4 star as not all products I wanted were available.
26 februari 2023
Antwoord van XBrain
Thank you for your Review Ben! what products are you missig ?
Fantastic product
Fantastic product, best protein powder we’ve used. So glad it’s back in stock. Efficient ordering and delivery info.
23 februari 2023
Antwoord van XBrain
Thats is great to hear :)
First class service
8 februari 2023
Works like it’s supposed to
5 februari 2023
It is the best methylene blue on the…
It is the best methylene blue on the market, really an incredible nootropic, the shipment was faster than expected, the service and excellent follow-up.
2 februari 2023
Regular deliveries on time
Regular deliveries on time. The product has definitely sharpened me up regarding my ability to "not lose the thread" of what i'm talking about!
1 februari 2023
Antwoord van XBrain
Glad to hear from you Sir :D and always happy to help :)
Haven't revieved order and the team…
Haven't revieved order and the team isn't answering my inquiry..
30 januari 2023
Antwoord van XBrain
Sorry about this we are investigating what happend to your order and will solve this Asap. Update! Your order has been with customs in Germany for a couple off days. They should have reached out to you, but we have now contacted DHL and will try to get this order moving.
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