XERIC WATCHES Reviews 

Great product and a fair price. What was sold was what was delivered, on time and without hassle.

This is my second Xeric watch and every time I’m impressed with the value proposition. I would say they are by far the best quality for the price and offer complications nobody else is even thinking of.

Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy to read.Arrived within 2 weeks and reasonable postage costs. Would recommend

Great watch. Very unique.

I made a purchase and ended up picking the wrong watch. The return was seamless and the new watch was shipped quickly. Beautiful time peace

Do not buy - Retroscope Jump Hour Vintage Mint - This is only a day watch ! You cant tell time in the evening on this even under a street light !

I own 3 watches from this brand and bought a fourth one. Their designs are unique and stand out.

My issue is this, their return policy bascially just says that they dont stand behind what they make and dont have the confidence to back up their watches and designs.

On their website, I left a 1 star review and its been a week; still hasn't shown up only to lead me to believe that the only reviews that show up on their website as the ones that only praise and not critisize their products. This is not only false advertising but also leads to setting false expectations as it did with the Retroscope Jump Hour Vintage Mint for me. It is next to impossible to view the time on it when there is no day light. Even in the evening, under a street light, its extremely hard to tell time on this. I rather take out my phone and look at the time which I hate doing.

They even sent me an email to revise my review. Who does that?

My trust in this company has gone from 100% to WTF !!

Great experience! Fast shipping and the watch is awesome!!! I recommend

I love the usual designs of their watches, and the responsiveness of the customer support team. I was a little frustrated that this was a preorder I placed in October, with an understanding it was expected to be shipped in Mid to Late December...but I never recevied a single update on it until it shipped in mid January. That's 3 months of radio silence. I had to track down the original order acknowledgement and resply to it, asking for an update. Once i did, however, they responded to that, and all subsequent requests for updates in a timely and polite manner.

Great quality. Good looking watches!! Really happy with the cost/value ratio!

Disgraceful customer service. My watch was shipped to Australia over a month ago. I have been trying to track the progress, but Xeric provided non existent tracking number for the Australian courier. I ha e requested it be reviewed and be provided with the correct number, however they just repeatedly provide a link to the tracking page for the Australian courier. This is despite twice being advised the tracking number is wrong. They have cool looking products, but do not buy from them if you aren't in America as they don't care about their customers.

EDIT. Thanks for the response, providing the exact same response as you have to my email enquiries. I have been using the Australian tracking number provided in the link provided for the courier company. Your response just validates my review, which isn't defamatory by the way.

Outstanding customer experience. A beautiful watch with outstanding quality. I am looking at purchase another one in a different color.

I purchased the Retroscope Jump Hour in black/orange. I've had it for a few weeks now. Had to watch a YouTube video to set it, as no instructions were included. Both the watch and its packaging were very nice and the watch so far keeps excellent time. Still getting used to it, but I've found it to be quite hard to read in low light. There's no lume and the number window (especially the outer ring) reflects glare if you try to put it up to a light to see it. Maybe the colors that have higher contrast dials, like the racing green, red and navy, won't have that problem. I'd choose one of those if I had to do it again.

Doesn't matter how innovative a watch you put out - i was put off by your company when you pushed back the shipping date 4 times

I have 4 Xeric watches. The last two took too long to get to me, I ordered them in April with an understanding that one would be released in October. I received both in early January. The Timeline Retro watch is beautiful but the movement will not work well if the power reserve is low. If low, the flyback mechanism will get stuck between 55-59 minutes... I have Breitlings, TAGs, Longines and watches from the smaller watch makers. Xeric is a decent watch but they need to improve in many areas.

Xeric watches are nice/unique…That being said they are a horrible company. I had preordered a watch in May that I was supposed to give as a Xmas gift. It was supposed to come in October…Out of nowhere they push it back. I just now received it today in January which doesn’t help me out at all. I would think twice about buying anything from them. If you can’t deliver on time do not take preorders!

Solid watch at a good price and unique styling. Definitely will buy another.

The watch is amazing. The order experience … not so much.

I preordered a watch in August with an expected shipment for November. November rolled around and I was excited. Nothing came. I understand logistic issues, delays, etc. Especially around Black Friday, but nothing came.
Not a watch. Not even an email to let me know how things were going. Not even some sort of explanation/expected delivery update.

Early December rolled around and I emailed customer service for an updated ETA. The answer was that it should come that week or the next and then parcels would be shipped.

Waited two weeks. Still nothing. Emailed again to be told the same thing. Merchandise would arrive soon, and then be shipped. Nothing addressing the past email with the same response. When I pointed it out and asked to possibly change my order the answer came positive but extremely dry. Overall no real apology, empathy, or even understanding.

The tone and experience made me feel a bit like I was an annoyance to have an update for an order with several weeks delay on the original ETA.

In the end I was so busy I didn’t change my order and was lucky enough that my watch arrived on Christmas Eve.

I work in CX and understand that lots of things are out of Customer Service’s hands but this is a situation that, if addressed properly, can make a customer loyal for life. Sadly … they failed spectacularly.

Beautiful unique watch, took a hot minute to use the chronograph function and zero the chronograph hands, quite easy when you understand