Hey! I have already written about my experience with xlence. They answered me here that they regret and that I should send my contact details and tell them what the problem is. I have done that and se... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've being with xlence for 2 months now and every process is been smoothly, and taken care of very quickly, payment process is fast no more than 72 hours! I've got a call from the management team j... Toon meer
Bedrijf heeft geantwoord
I have had an amazing experience with Xlence so far. Alex has been exceptionally good, patient and kind in supporting me. The platform is clear too and easy to use.
Bedrijf heeft geantwoord
Hi! Xlance is great, I enjoy every moment, maybe it is because I have great help from Alex K, he thought me so much and made me a better trader. I am looking forward to continue working with Xlance an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
F20, 1st Floor, Eden Plaza, Eden Island, Seychelles, Eden Island, Seychellen
- xlence.com
3,5
Gemiddeld
137 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Xlence
Hi customer,
Thank you for sharing your experience with us! Your feedback motivates us to keep striving for excellence. Trade with confidence!
Xlence
Excel in Trading
Thankyou
I had a really good experience with xlence , I had someone dedicated in the team email me and they were able to send me daily update / weekly updates of the market which was amazing the targets and the trade setups were perfect , thankyou to Alexandros really nice polite person with great trading knowledge very thankful to him for his insights he made the experience at xlence amazing
16 april 2026
Antwoord van Xlence
Hello Syeda,
Thank you for taking the time to write such an excellent review! We're excited to support you on your journey toward your financial goals.
Xlence
Excel in Trading
Xlance and Alex K -best combination
Hi! Xlance is great, I enjoy every moment, maybe it is because I have great help from Alex K, he thought me so much and made me a better trader. I am looking forward to continue working with Xlance and Alex!
16 april 2026
Antwoord van Xlence
Hey Mario Medak,
Thank you for your review! We're committed helping you excel in your trading!
Xlence
Excel in Trading
I have had an amazing experience with…
I have had an amazing experience with Xlence so far.
Alex has been exceptionally good, patient and kind in supporting me.
The platform is clear too and easy to use.
16 april 2026
Antwoord van Xlence
Hello Vinny,
Thank you for your amazing review! We appreciate your feedback.
Xlence
Excel in Trading
XLence is a scammer
XLence is a scammer. They automatically refused my withdrawal and refused to return my principal. I've been waiting for three months. This is the biggest scam I've ever encountered.
15 januari 2026
Review zonder uitnodiging
Antwoord van Xlence
Dear 张云杰,
Thank you for sharing your feedback with us. We regret to hear about your recent experience and want to assure you that we take such matters very seriously. To assist you further, we kindly ask you to provide your details either by responding to our 'Find Reviewer' request on Trustpilot or by emailing us directly at customer.experience@xlence.com with your account number, full name, email address your account is registered with, and a brief explanation of your claim. This will allow us to locate your account and address your concern promptly.
At Xlence, our mission is to empower traders with confidence by providing clear, expert guidance and exceptional support. We are committed to resolving any challenges you may face and making your trading experience as seamless and rewarding as possible.
We sincerely apologize for any inconvenience you may have experienced and are eager to assist you further. Should you have any additional questions or need further support, please don’t hesitate to reach out.
Best regards,
Xlence
Excel in Trading
Xlence is a scam.
Hey! I have already written about my experience with xlence. They answered me here that they regret and that I should send my contact details and tell them what the problem is. I have done that and sent all the documents and screenshots about my $500 withdrawal and I have only received $135 I see that they sent 2 transition one at $47 and others at $88 directly to my bank and the rest were sent to the Praxis company when I convert them with this and send evidence they stop responding. So this has been going on since March 16 until today, 2026-04-12. Even costumer experience service did not help them write an email and when I sent all the documents they stopped responding.
12 april 2026
Review zonder uitnodiging
Antwoord van Xlence
Dear ramiz al-suhaily,
Thank you for providing the requested information. We have forwarded your case to our Complaint Department, and one of our dedicated representatives will be in touch with you shortly.
At Xlence, we are committed to resolving your concerns swiftly and ensuring you receive the support you need. If you have any additional information to share or further questions in the meantime, please feel free to let us know.
We appreciate your patience and trust as we work together to address this matter.
Best regards,
Xlence
Excel in Trading
Antwoord van Xlence
Ciao customer,
Grazie per la tua recensione! Ci impegniamo ad aiutarti a eccellere nel trading!
Xlence
Excel in Trading
They Advise “under review/waiting” and you never hear back from them on any complaint
The customer service is terrible they can’t actually give you any resolution to your complaints. I raised a chargeback at least four months ago because I woke up and my account was in $1000 minus as I thought my account got hacked but I realised it was someone I knew on my phone who lost my entire balance - dropped that dispute and it wasn’t a successful dispute clearly. I ask them to clear the negative balance as they told me they can clear it but I had to make a deposit of any amount. LUCKILY I only deposited $50 which cleared the balance but I still can’t use the account as it’s disabled from the dispute. I have been contacting over two months now following up on what’s going on and why it’s “under review” with NO answers. No emails. No escalation. I am literally being ignored. I requested all my live chat and email correspondence and the weasel on live chat support got smart to me stating he couldn’t give me data I should be entitled to. STAY AWAY from this broker. I am so lucky I didn’t deposit a large amount of money because I strongly believe they would have kept my account frozen regardless and they clearly knew my account was frozen and couldn’t be used so they should not have told me to deposit knowing this. Very sad and poor form from this company.
8 april 2026
Review zonder uitnodiging
Antwoord van Xlence
Dear Daniella Spina,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
At Xlence, we take all feedback seriously and would welcome the opportunity to review your case and work towards a resolution. Please contact us at customer.experience@xlence.com with your details so we can assist you as effectively as possible.
Kind regards,
Xlence
Excel in Trading
Broker is refusing withdrawal
10.03.2024
Broker is refusing withdrawal and not responding to emails. Profits were removed due to alleged “arbitrage” without proper evidence. Support is unresponsive.
Update 08.04.2026:
The company replied asking me to contact them, but I have already sent multiple emails without receiving any response. I have now contacted them again with all my account details. I am still waiting for a resolution.
Final Update:
The company states that only my initial deposit was returned, which is correct, but all profits were cancelled based on allegations of “price latency arbitrage” without clear evidence.
I want to highlight that I traded manually using the prices provided on their platform and did not exploit any system errors.
In my opinion, this raises serious concerns about how profits are handled once a withdrawal is requested.
I will leave this review as a warning for other traders.
10 maart 2026
Review zonder uitnodiging
Antwoord van Xlence
Dear Tim Bu,
Thank you for your feedback. At Xlence, we believe that clarity and guidance are key to building confidence, and we value the opportunity to address your concerns directly.
Your trading account was closed due to the use of practices not permitted under our Client Services Agreement, as previously communicated by our Support team. This decision was made strictly in accordance with the policies that ensure fairness and transparency for all traders.
Please note that any profits obtained under these conditions have been cancelled in accordance with our Terms. However, your initial deposit has not been withheld and has already been processed and released from our side.
We encourage all clients to review the Client Services Agreement before trading, as this provides the foundation for a clear, secure, and fair experience. If you would like any further clarification, please do not hesitate to contact us at customer.experience@xlence.com. Our team will be happy to assist you with expert and approachable guidance.
At Xlence, our focus is on empowering traders with clarity and confidence throughout their trading journey.
Best regards,
Xlence
Excel in Trading
I've being with xlence for 2 months now…
I've being with xlence for 2 months now and every process is been smoothly, and taken care of very quickly, payment process is fast no more than 72 hours!
I've got a call from the management team just to follow up on the progress and to see if I have any questions, overall I'm very very happy with the broker!!!
27 maart 2026
Antwoord van Xlence
Hi Joan Diaz La-Arepita,
Thank you so much for your fantastic review! We genuinely appreciate your kind words and are happy to hear about your positive experience with us. Keep excelling in trading!
If you have questions or need assistance, feel free to reach out. We're here to support you every step of the way!
Xlence
Excel in Trading
Sehr lange Wartezeiten
Eine interne Überweisung von 50$ zwischen 2 Konten dauerte ganze 2 Tage, was bei anderen Brokern gerade mal 2 Sekunden dauert. Trotz mehrmaliger Nachfrage beim Support wurde nicht geholfen. Eine Auszahlung von 60$ via Bitcoin dauerte ganze 4 Tage. Das ist kein Kundenservice.
16 maart 2026
Review zonder uitnodiging
Antwoord van Xlence
Sehr geehrter Herr Huber,
vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben. Es tut uns leid zu hören, dass Ihre jüngste Erfahrung nicht Ihren Erwartungen entsprochen hat, und wir möchten Ihnen versichern, dass wir solche Angelegenheiten sehr ernst nehmen.
Um Sie bestmöglich unterstützen zu können, bitten wir Sie, uns Ihre Daten entweder über unsere „Find Reviewer“-Anfrage auf Trustpilot mitzuteilen oder uns direkt unter customer.experience@xlence.com
zu kontaktieren. Bitte geben Sie dabei Ihre Kontonummer, Ihren vollständigen Namen, die mit Ihrem Konto registrierte E-Mail-Adresse sowie eine kurze Beschreibung Ihres Anliegens an. So können wir Ihr Konto identifizieren und Ihr Anliegen schnellstmöglich bearbeiten.
Bei Xlence ist es unser Ziel, Trader durch klare, fachkundige Unterstützung und exzellenten Service zu stärken und ihnen ein sicheres Trading-Erlebnis zu ermöglichen. Wir sind bestrebt, alle Herausforderungen, die auftreten können, zu lösen und Ihre Trading-Erfahrung so reibungslos und positiv wie möglich zu gestalten.
Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten und stehen Ihnen jederzeit gerne zur Verfügung. Sollten Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
Xlence
Excel in Trading
Account manager is caring
Have been using for about 2+ months now. Platform is easy to set up. Instant deposit. Great they have an account manager assigned to assist in queries who is also caring for my trading needs. He is also helpful to provide market analysis. Spread is not as tight as some other brokers. Experienced some slippage in stoploss and take profit trades.
27 januari 2026
Antwoord van Xlence
Hello TS Ng,
Thank you for your review! We appreciate your feedback.
Xlence
Excel in Trading
Scammer manipulating figures
I’m not an experienced trader I started out last September 2025 copy trading been scammed 4 times now , been with horrific copy traders that haven’t explained things proper lot size risk management etc, so blown multiple small accounts learning ! I decided to get a mentor and I’m learning from scratch to mark up the charts myself and learn a strategy! While I’m learning I’m still copy trading I was introduced to this broker for my smaller deposit though the copy signal mentor/group! Problems from day one, like I said I’m not a pro but I know when my figures are being manipulated and when I enter at trade at a certain entry this broke slips it which ever way I’m pal I g buy or sell so straight away I’m loosing! Very strange when I loose a trading back in and take a look and it’s not theSL I’ve placed. The account blew my deposit but still let me trade with the deposit contribution as equity I haven’t been using it but now I’m placing my own trades I thought I’d try placing a trade just to see , same thing entered me different to where I executed and changed my stop loss ! Stay away scammers! I told my mentor but they said they have no control over broker and al broker are different remember they benefit the mentors and that’s where they earn with a just a number I can’t even be bothered anymore to fight this situations no point so many of them around I’m marking up and winning my own trades now anyway
Stay away
4 februari 2026
Review zonder uitnodiging
Antwoord van Xlence
Dear Rebecca Smith,
Thank you for sharing your feedback with us. We truly appreciate your comments, as they help us continuously improve our services and better support our clients.
We would also like to let you know that our Customer Support Team has been trying to contact you and is still awaiting your reply. We kindly encourage you to check your email and respond to the communication sent, as our team would be pleased to assist you further.
If you have any additional suggestions or recommendations, we would also be happy to receive them at customer.experience@xlence.com.
Kind regards,
Xlence
Excel in Trading
XLence broker is an absolute scam
XLence broker is an absolute scam! I earned $13,500, and instead of paying me, they suspended my account with no valid explanation. Their excuse? Apparently, “weak internet connection at home.” This is absurd and outrageous – it’s not the user’s fault if their platform can’t function properly.
Customer support is useless and dismissive, constantly shifting blame and refusing to resolve the issue. This broker does not respect clients, refuses to pay profits, and does everything to steal your money.
If you think investing with XLence is safe – think again. This is a classic scam, and I warn everyone to keep their money far away from them.
Bottom line: If you value your money and sanity, stay far away from XLence broker!
If anyone is interested in more details, feel free to contact me by email and I can prove everything I wrote. And of course this goes to court.
Regarding your answer on trustpilot - My account number is 628642 Milos Stevanovic email - I wrote to support and you will not solve the case. I want to submit everything to prove that it is not my fault, but you refuse to do so. I know that I am not guilty and I did not violate anything on purpose. The internet connection is like that in my house and it's not up to me and I didn't use any robots as you say. You closed an account with a profit of $13,500 and refuse to pay. Thanks with respect Milos
13 maart 2026
Review zonder uitnodiging
Antwoord van Xlence
Dear Milos Stevanovic,
Thank you for your feedback. At Xlence, we believe that clarity and guidance are key to building confidence, and we value the opportunity to address your concerns directly.
Your trading account was closed due to the use of practices not permitted under our Client Services Agreement, as previously communicated by our Support team. This decision was made strictly in accordance with the policies that ensure fairness and transparency for all traders.
Please note that any profits obtained under these conditions have been cancelled in accordance with our Terms. However, your initial deposit has not been withheld and has already been processed and released from our side.
We encourage all clients to review the Client Services Agreement before trading, as this provides the foundation for a clear, secure, and fair experience. If you would like any further clarification, please do not hesitate to contact us at customer.experience@xlence.com. Our team will be happy to assist you with expert and approachable guidance.
At Xlence, our focus is on empowering traders with clarity and confidence throughout their trading journey.
Best regards,
Xlence
Excel in Trading
Trading Oil and Indices.
Trading Oil and Indices.
Great support and very smooth trading so far.
26 februari 2026
Antwoord van Xlence
Hello Murita Latar,
Thank you for taking the time to share your feedback! As a globally recognised leader in online trading, we are committed to providing our valued clients with top-tier platforms, advanced tools, and exceptional customer service. We empower you to excel in trading, and we're excited to have you with us.
Xlence
Excel in Trading
Well thank you for the help
Well thank you for the help, but waiting time in the chat is a bit longer than hoped. Verification goes through really fast tho.
17 februari 2026
Antwoord van Xlence
Hi Tim Henderson,
We truly value your feedback! It provides us with valuable insights that help us improve. Thank you for sharing your thoughts with us.
Xlence
Excel in Trading
Started with about $2,500
Started with about $2,500, mostly indices and XAUUSD. One withdrawal of $1,200 went through in 24 hours. Support helped with my questions.
18 februari 2026
Review zonder uitnodiging
Antwoord van Xlence
Hi Jennifer Lewis,
Thank you for your review! We're glad to hear that you've had a positive experience with our platform. At Xlence, we take pride in offering a wide variety of assets for you to trade, and we're happy that you're making the most of these opportunities.
Xlence
Excel in Trading
Payments have been simple
Payments have been simple. Deposits gone through immediately and withdrawal arrive within a day. Very smooth experience.
20 januari 2026
Antwoord van Xlence
Hey Anthony Naylor,
Thank you for sharing your positive experience with our deposit and withdrawal process! It's great to hear that we made your experience easy and efficient.Your satisfaction is our priority and we appreciate you choosing Xlence!
Xlence
Excel in Trading
I've really started to enjoy using my…
I've really started to enjoy using my Xlence account. Trading feels simple, and the weekly catch-ups with their learn have been helpful. Good on you.
21 februari 2026
Antwoord van Xlence
Hi Mark Ayomola,
Thank you so much for your fantastic review! We genuinely appreciate your kind words and are happy to hear about your positive experience with us. Keep excelling in trading!
If you have questions or need assistance, feel free to reach out. We're here to support you every step of the way!
Xlence
Excel in Trading
I'm very happy with the platform
I'm very happy with the platform. My manager, Catherine, is also very helpful.
Regards, Halil S.
24 februari 2026
Antwoord van Xlence
Hi Kunde,
Thank you so much for your fantastic review! We genuinely appreciate your kind words and are happy to hear about your positive experience with us. Keep excelling in trading!
If you have questions or need assistance, feel free to reach out. We're here to support you every step of the way!
Xlence
Excel in Trading
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