xrsbeautyhair.com Reviews 130

Body Wave Human Hair 13x6 HD Lace Front Wig [LFW12]

I’ve ordered this same wig four separate times over the years, and unfortunately the experience has been consistent every time. Straight out of the box, the wig looks beautiful. The hair is soft, full, and very natural-looking. However, the shedding is excessive. Despite being very gentle while combing and styling, the wig begins to shed heavily and develops bald spots quickly, which significantly shortens its lifespan.

Over time, the hair becomes thin enough that it’s no longer possible to part it in different ways. I purchased this wig again in December, and by January, it had already thinned so much that re-parting was no longer possible. Additionally, the lace tends to ripple, making it difficult at times to achieve a truly natural look.

I will say that customer service has been better than the wig quality, which is a plus and worth acknowledging. Still, I’m disappointed that I continued to make the same purchase hoping for a different outcome. Given the price point, I expected much better longevity.

It’s unfortunate, because the wig has real potential, but the durability simply doesn’t match the cost, especially when replacements are needed so frequently.

Additionally, I recently submitted a review outlining my experience and confirmed it via the Judge.me verification email. I do not currently see the review published on the product page. It seems to me that negative reviews are filtered as I have now tried twice to make my review public on the XRS website to no avail

I cannot say enough good things about the LFW18 wig from XRS Beauty! The hair quality is absolutely top-tier—soft, silky, and natural-looking right out of the box. The lace melts seamlessly into my skin, making it one of the most realistic wigs I’ve ever worn. The density is perfect, the construction is flawless, and it truly feels like it was made just for me.

On top of the product itself, the customer service is outstanding. Every time I’ve had a question, the team has been quick to respond, friendly, and incredibly helpful. They clearly care about their customers and stand behind their products, which makes such a difference.

This isn’t my first purchase from XRS Beauty, and it definitely won’t be my last. As a repeat customer, I can honestly say their wigs are consistently amazing, and their service always goes above and beyond. If you’re on the fence, don’t hesitate—the LFW18 is worth every penny!

I've ordered multiple wigs with xrsbeautyhair for over 5 years I love the quality and the fact that they have high density options and the HD lace is so nice.

Upon unboxing my wig it was beautiful at first. The lace is clear, the length is correct, and the density was on point. However the hair seems stale after I washed it. I always wash my wigs when I get them. The hair is dry, I don’t use shampoo on my wigs I always go with co wash because I don’t want to strip the hair.I even did a deep conditioner, and still the hair gets tangled. Every 5 minutes I am combing out knots. It’s like the wig was on a mannequin on display for a long period of time. I own over 50 wigs and I also am a stylist so I’m very educated when it comes to hair and wigs in general. I know better than to keep my wigs on my mannequins. If the hair isn’t put in a silk bag to protect the texture then the wig will definitely get dried out and stale, and that’s what it gives….STALE! For the money that i spent on this wig I should not be having this problem. I do like this company. I have ordered from here in the past and my wigs were good but this one is trash. It wasn’t worth $600! I am not satisfied at all

I’ve been ordering from XRS for over 5 years. The customer service is amazing and the wig quality is the best.

These people are crooks. If they send you a garbage wig or make a mistake on your order, they will lie to you and exhaust you in every way possible in order to avoid refunding your money or making an exchange.

And after all of that lying, if they finally agree to a return, they expect you to pay for return shipping and trust them to reimburse you for the shipping cost. DO NOT FALL FOR IT.

Risk-free means that they won’t ever risk returning any money you’ve spent back to you.

These people will lie to you if you have any issue with your order, whether it's the terrible quality or if they've made a mistake - they will lie to get you to keep the garbage they sent you.

They delete negative reviews from their website. You can see that several reviews here have called them out on this.

They've posted fake reviews here. Reviews with only the headline or one sentence are FAKE. Reviews purporting to be from the UK that don't use words spelled correctly for the UK are FAKE. The reviews with comically bad grammar are FAKE.

Do yourself a HUGE favor and stay away from this company. They are not honest. You can find the same wigs elsewhere for better prices and with fewer headaches.

Wigs shed like crazy. Totally overpriced. Customer service is awful. There's basically no such thing as returns or exchanges. STAY AWAY!!!

I ordered a wig from them. This is the second one. As soon as I opened the box, I realized it was the wrong color. I emailed them to let them know. They insisted they sent the right color and said some nonsense about the color looking different in different light, as if we're not all familiar with how hair color and lights work. They said they would do a "one time" exchange for me, even though the website clearly says, "risk free returns and exchanges". Shady!

So I sent a picture of the new wig next to the old wig, letting them know that if they are now referring to the wig I just received as a #2 in color, that I won't be able to order from them in the future because the color they sent me looks terrible on me. At that point, they finally admitted they made a mistake and again said that they would do a "one time free exchange". Again, shady but I played along to try and get this exchange done quickly. I responded letting them know that I understand that mistakes happen and that I need a return shipping label and expedited shipping on the wig that I ordered because I needed it for an event I'm attending.

Here's where it got super shady. They wanted ME to pay for return shipping AND they wanted me to pay for another wig in order to get it to me in time. They said that they would reimburse me for the return shipping and refund me for the wrong wig they sent me as soon as they got it back. I don't think so.

That's not remotely in the stratosphere of what I would refer to as "risk free returns and exchanges". That's what I would refer to as an interest free loan to correct your mistake.

I don't appreciate being treated like a thief who is trying to get away with something when they're the ones who have been behaving like thieves who are trying to get away with something with the very first email that they sent me.

I ended up contacting my credit card company to reverse the charges because after a week of going back and forth with these crooks, it was clear that they were not going to live up to the marketing on their website.

Do yourself a favor and do your wig shopping somewhere else.

There it is in their reply, "one time free exchange". They're admitting that the claim on the website is a lie so is everything else they said in the reply. They seem to have a disease where they can't admit that they made a mistake and sent the wrong wig. Would you trust them to refund you for return shipping?

I love this wig! It’s very natural and lasts a long time without matting. I’ve bought several of these units and each one is special and fabulous.

Let me just start by saying, the customer service is GREAT. As a Frequent buyer I can say the wigs are good. The lace isn't as transparent as it used to be, hopefully they go back to the original but besides that, I highly recommend!

I buy from this business frequently and am rarely disappointed. When I have had a problem, the customer service team has always been super helpful.

I’ve been a frequent buyer for about 3 years. I’ve enjoyed all of my experiences, I mostly come for the lace. It’s the thinnest and most reliable/realistic I’ve come across. The hair itself is decent. I do wish the quailty was a little better. But it’s not bad. Shipping isn’t too bad. Process from purchase to shipping has always been easy and consistent.

Its crazy how your company claims to stick by the products you sale and constantly blame the customer when people point out the poor quality of what you sell. You delete their real negative reviews or never post them so to me it seems that you guys are complete frauds and the reviews are not real and I will expose you I posted my review with picks and you deleted it but I have the screenshots like I said you are frauds Im going to keep reporting you
Why was my negative review about your product removed from your site your a Chinese agency lying to Americans

10/10 the hair, customer service, quality everything about this hair is amazing. I have ordered wigs from this company for years and the wigs last forever with hardly any shedding the delivery is always super fast and did I mention that the lace is undetectable the hair is super soft, all my curly hair lovers THIS IS THE ONE!

I love purchasing wigs from this company, they have high quality wigs and their wigs last a long time. I have bought several wigs from XrsBeautyHair over the years and love all my purchases and would highly recommend.

The lace matches the skin beautifully, but the quality of this lace is terrible. The lace shredds after a few months. And the hair comes in so-called layers but it's just a cheap way of making the wig, only giving half the ordered length. The hair just looks frizzy. Always loose strands all over. They send good wigs to the reviewers. I will never order again.

I bought a wig from this company and what they sent me was terrible! I paid around £700 for the wig. They used a cheap wig cap and the hair was always fuzzy and dry of poor quality and the wig cap frayed so much I could only wear it twice! I even flat ironed it but after an hour it was a fuzzy mess but the hair at the back seemed of her better quality. I contacted after sales they said the hair may have been made from two different batches. Why would I want a wig made from two different batches of hair? I paid for premium quality ALL OVER! The wig also sheds like crazy and mats up! Why is this? Surely this is not premium hair! Let me make it clear I suffer with hair loss and own over 20 wigs and know how to care for them. I have never experience anything like this. They tried to offer of a refund for $30 (admission of guilt) after I sent pictures proving it i felt insulted! I tried to post a honest review on their website site twice and they just kept deleting it! I couldn't believe it they are definitely dishonest and not to be trusted! The comments on their website are carefully monitored so beware! I will never buy from them again its a shame I can not post the pictures on here to show you how terrible the wig looks! Now they are ignoring my emails altogether since June after I threatened them with legal action! Order #19620

I finally found a company that Wigs look like the pictures online. I am absolutely in love with my purchase, thank you. Two hundred dollars well spent. They even reached out to me because they realized that I didn't specify the cap size. WELL DONE!!!