yaga.co.za Reviews 

Unfortunately, I think it is high time that Yaga improve its customer service – especially to sellers. We wait a long time to receive our payouts, and the assistance provided is minimal to nothing.

An item I sold was damaged in transit and Yaga borderline refused to assist, not offering any help whatsoever.

I had to refund the money back to the buyer (as I completely understand, it was not their fault) but that meant that the buyer had the damaged item and the funds, and I lost out on both ends.

⭐ 1 STAR — ABSOLUTELY PATHETIC AWFUL

Yaga is, without a doubt, one of the most frustrating platforms I have ever had the displeasure of using.

The amount of bullshit sellers have to deal with is ridiculous. You can make sales, package orders, communicate with buyers, follow the rules, and still end up sitting around waiting for your money because the platform’s processes are unnecessarily slow and complicated.

And when something goes wrong? Good luck getting proper help. Customer support feels like shouting into a void. You explain the problem, wait, explain it again, wait some more, and somehow you’re still nowhere closer to an actual solution.

The platform seems perfectly happy to take its fees, but when sellers actually need assistance, suddenly everything becomes difficult.

Orders, transfers, buyers not collecting or confirming items, cancellation issues and support problems turn what should be a simple selling platform into an exhausting headache.

I started using Yaga to SELL CLOTHES, not to take a second job managing Yaga’s problems.

Honestly, the whole experience has left me completely fed up. There are plenty of platforms out there, and after dealing with this shit, I seriously question why anyone would willingly put themselves through it.

Yaga: sellers deserve better,Your platform is kak

You get reported by people who didn't even buy from you that the item you selling is counterfeit and it gets taken down and you receive an email to provide proof of every single item listed not a single person on this earth keeps proof of purchase of all they belongings and just like that your account is gone.

And wait im not done yet there is a block button on the app which only restricts the person you blocked while they still have full access to your account and can report you to spite you for blocking them.

And that right there is how I lost my account it's a terrible platform that only cares about money and buyers you as a seller must forget.

Not to mention people sending offers and not paying , if a offer is accepted on Ebay and you dont pay for it you get penalized for sending the offer and not paying but on this app wasting people's time with awful offers and randomly being reported is your payment , it's just a circus the reviews of this platform is 1 star for a reason pathetic app and staff.

Don't bother selling here you wasting your time Facebook marketplace is way better trust me.

I sell iphone on yaga and custom complain about phone thefore she gets refund but I can't get my iphone back whyy😭😭😭

@shopwithdon sells defective devices on Yaga. The device was defective from the first time we tried to switch it on and both Yaga and @shopwithdon are unwilling to accept a return.

This is not right and buyers should be aware that Yaga is breaking the law by refusing to assist with returns where quality and a reasonable expectation of durability and basic function is a problem. This is quite honestly disgusting and speaks volumes of the values of the founders and people who work in this business.

Don't believe Yaga's lies. Buyers do have rights and many sellers are businesses and the CPA applies.

Don't buy from this person @shopwithdon he sells defective digital cameras on Yaga. He sold us a defective camera and refuses a return or refund.

This is a warning to someone trying to sell on Yaga. The buyers can easily report your items to be fake or counterfeit even if they not, or they can just say the quality is poor then keep the item. Yaga will immediately block you and not ask you to provide proof then refund a customer. I was scammed by Vanda with A V (shop name on Yaga) who bought my sneakers, 2 pairs as a bundle then claimed to Yaga support that I sold counterfeit, and she returned one pair my shop was immediately closed all my orders where cancelled and I lost all my funds. They reversed and refund the buyer. Yaga sides with buyers more. So you can easily get scammed by a buyer. I have proof and receipts of those items that I bought them from the shop. So Vanda only sent back one item. And receive full refund imagine. I had good reviews on my shop so WATCH OUT guys YAGA is a SCAM.

I have sold a quite a few items through yaga but I am always anxious as I have been scammed twice by buyers even after proving that the buyers were in the wrong yaga still chose to agree with the buyer. I also hate the fact that people don't click received after collecting their items and I have to constantly remind them otherwise my money doesn't get released.

Paid protection fees, just to find out that the scammer was covered and I lost my money, support doesn't help

The support is non existent. The concept works but follow through sucks. If you do use this app do it cautiously... There is a lot of scams and very little help to resolve if you have been scammed.

Shocking Experience from Yaga support!!!!
I recently sold a jacket on Yaga. The seller collected and falsely claimed that the K-Way jacket was a fake and wants to return. I accepted and once I wanted to arrange the return, he completely ghost me. I contacted Yaga support and their only sollution is to make contact with the buyer...uhm, that's the problem...he does not reply or respond. Order has been cancelled, the scammer of a buyer still has the jacket, received his money and does not reply to me wanting to arrange for couriers to collect. So easy to scam a seller!
Yaga support to sellers is absolutely shocking!!!

Their support structures dont work, leaving your money tied up without any recourse. A seller can not collect a return and then as a buyer you are stuck. Very disappointing

Preference is obviously given to certain sellers, or perhaps 'chommies', where they'll allow them to sell prohibited items, but they'll remove yours if you do.
Hmm.

They don't take sellers seriously. And their faulty systems make sellers come across as "scammers" even though theres confusion from the app from both buyers and sellers which Yaga doesn't bother to intervene with when contacted on multiple occasions. Rather sell on a different platform.

It's ridiculous that they don't update their website to have bundling enabled automatically from one seller. Where you don't have to try figure out how to bundle multiple things by yourself as a first time buyer. You message the seller, they say they think it works out like this... You try it that way and suprise surprise there's a glitch on Yaga's website you get charged for delivery twice. You send a message to support they respond with a list of more complicated than it's worth steps that the seller needs to do. It's not that hard to update your system.

Wow, Yaga is amazing but there's a seller on there that's extremely unprofessional and hateful. I very politely asked @shireenm-2 if I can buy an item separately as there were 2 on display. She responds with "Yes sure". Only for me to realise afterwards that she was being sarcastic and had no intention of doing as she'd promised. Professional sellers know it's their responsibility to be transparent about their items so if she didn't want to separate the two, she could've told me and I would've bought both. Simple as that. Wow. People are really on here wasting each other's time like that???
Do yourselves a favour and please avoid @shireenm-2 aka Penchi. I've never had such a horrid experience before as the other sellers are really awesome and professional which is all I ask for.

I want to take a minute to write about my years of experience with Yaga. I was so chuffed to get on the Yaga train early on when they began, I think it was either in 2020 or 2021 (I remember learning about and using the app around Covid). Over time, my initial excitement has completely dwindled to the point of literally HATING their business model today. It all started when they began introducing "fees" for using their platform..this was not the case at all when they first started up, no extra hidden fee was charged, it was literally just a transaction including the price of the item and the courier fee.

They introduced the seller fee's first..charging the seller a percentage of every sale, that didn't last long, as i'm sure you can imagine it's because they came to their senses about potentially turning away sellers, who are essentially the back-bone of their platform. Fast-forward to where we are now with the "buyer protection fee" - excuse is that it's for their support team (which I must mention, was always there from the beginning, except you didn't have to pay for it) and the cringey "we are still the cheapest online shopping platform" tag line- which is a pretty bold statement because that would depend entirely on what the seller would be charging right?! Also, no other online shop expects you to pay a "buyer protection fee" when shopping online.

Anyyywaaays...cut to..it doesn't make sense that only the buyer should foot the bill for this service, doesn't the service go both ways? Surely it should be split down the middle and both seller and buyer should be responsible for the required "fee"..if they MUST charge it?

This is just one gripe. What has actually been the catalyst for this review, the straw that broke the camel's back, if you will, is the amount of times that I have purchased something from a seller and then without warning or a f**king courtesy message, they just cancel it...no reason, just cancel and ghost...WTF is that?

Imagine my excitement of treating myself to a little something (overlooking the extra fee, mind you!) only to have some flaky seller decide actually nah..I want more money now...BRUH..are you for real? Where is the accountability?
And it's not like you get the money you have just spent back in your account..no! You have to go into your yaga wallet, release the funds and wait 3-5 business days before you get it back!! HAIBO!!

And please don't even get me started on the scammers!!!

I'm clearly popping off here..and I know it...but maybe, just maybe, the Yaga team sees this review, and thinks long and hard about how to improve their model and customer satisfaction.

Peace.
x

I'm a seller on yaga, There is an issue i encountered whereby a buyer bought an item from my shop within 10 days of advertising. When the buyer received the item 48 hours later they claimed that the quality of the item is not in good condition, whereas yaga has a policy for returns that states that the buyer is able to return the item to the seller if the item received doesn't match with the advert. In this case the item is exactly the same as shown on the advertisement as per photo. They buyer claims that the quality is not the same, I asked Yaga to investigate into this matter because I've sold many items on yaga and never had such issues. Yaga did not bother to dig deep finds the root cause of this matter, they elect one party which is in this case the buyer because I believe that they make money through the buyer and no money through the seller. Forgetting that if the seller is absent there will be no business. I'm very frustrated and pissed because i can guarantee all sellers that Yaga isn't responsible for their safety, they will always protect the buyer without following protocol and the policy that they put in place.

I recently purchased an item on Yaga that was listed as “Like New”, but it arrived in a terrible damaged state.

While Yaga’s Buyer Protection promises protection when an item is not as described, I was disappointed to learn that I would still be expected to cover the return shipping costs, despite the issue arising from the inaccurate listing.

The most frustrating part has been the lack of support and communication throughout the process. As a buyer who paid a Buyer Protection Fee, I expected a smoother resolution when receiving an item that was materially different from its description. They seem to side with the fraudulent seller instead of protecting buyers

I would encourage buyers to carefully review Yaga’s return policy and understand that even where an item is found to be not as described, additional costs may still fall on the buyer.

Yaga protects scammers !!!!!
I was sold a faulty item and when speaking to the buyer
She helped me fix it with a few solutions however those solutions only worked for a short while and when wanting to send the item back,Yaga instructed her that she should not accept the item back .I now have the faulty item that was perceived to be not faulty and no refund .Complete scam how you can back buyers like that and not receive a refund .Absolutely disgusted