Yoump Reviews 

Jätte tråkigt det fanns kräk på golvet och alla grät och det var mycket chaos boddes stängas ned. Jag behöver en refund

Update: I made a second request and heard back from Yoump that they will extend our card for one month. I was glad to hear. It would of course better if they had been able to solve it at the facility the first time but let’s hope they can train their staff to allow this kind of minor courtesy extension in the future.
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Yoump's customer service is unfortunately very poor. Rather than solving customer problems they are rigid and unaccommodating.

We bought a 10 visit pass for our daughter for her birthday. When we went ot use it again on her birthday, exactly one year later, we were informed the pass expires in one year (ironically this was also Christmas Day). As this was one year and a day later, and we had a lot of trouble using the pass to make online bookings in the past, I thought a quick message to customer service would result in a short extension of our pass as a simple courtesy. Instead, we were told a flat no, passes expire in a year.

I hope Yoump will learn to treat their customers a little better. Such rigidity in applying policies does not encourage loyalty or good will. It also does not bode well for a business that is supposed to cater to childrens' amusement and has a specialty business in hosting birthday parties.