Found ‘Your Dog’s Club’ whilst searching online for my regular dog food. Great all round experience, really competitive prices plus my first use discount, easy ordering and swift delivery even though... Toon meer
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Lees wat reviewers zeggen
I absolutely love kong toys, but have found they mainly stock them for larger breeds in the petshop. Whenever I seen the selection online for the smaller breeds I was delighted as I love to spoil my f... Toon meer
Bedrijf heeft geantwoord
Purchase and goods despatched cannot be faulted however severely let down by Evri. Original delivery (Fri pm) postponed no reason given tracking updated showing delivered? After several messages to Cu... Toon meer
Bedrijf heeft geantwoord
A strap on my dog’s halter bought from the company a few months ago has come unstitched. I sent it back as requested and and have immediately received another one from this excellent company.My wife,... Toon meer
Bedrijfsgegevens
Over Your Dog's Club
Geschreven door het bedrijf
Free Delivery Over £59.99
| Best Dog Food | Tasty Dog Treats |
| Quality Dog Toys | Dog Accessories |
Welcome to the destination for all things DOG! Where responsible dog owners can find the highest-rated nutritional dog food & treats plus top-quality dog toys & dog accessories to give their four-legged friends a happy & healthy GREAT life. With helpful info in our Dog Blog to advice from our team of qualified dog experts, we have everything you need to make life with your dog, GREAT!
Contactgegevens
Broomlea, Racecourse Lane, CW6 9EF, Cotebrook, Verenigd Koninkrijk
- woof@yourdogsclub.co.uk
- yourdogsclub.co.uk
4,5
Uitstekend
2K reviews
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You get what’s written on the tin
1st time used. Very easy to deal with and delivered on time with info to inform of progress..
16 april 2023
Antwoord van Your Dog's Club
Thank you so much for sharing your review and your experience of shopping with us! Really great to hear that it was easy and stress free!
Great customer experience and speedy…
Great customer experience and speedy delivery! Just the packaging was a bit crushed and the tape coming off the carton, so not very secure in transit, otherwise it would have been 5*
16 april 2023
Antwoord van Your Dog's Club
Hi, many thanks for the feedback on the packaging, we'll certainly look in to it but otherwise, great to hear that you had a great customer experience with us! We look forward to welcoming you back soon!
Great Service and experience
Found ‘Your Dog’s Club’ whilst searching online for my regular dog food. Great all round experience, really competitive prices plus my first use discount, easy ordering and swift delivery even though I had standard delivery! Very well packaged too. Definitely recommend this company and will obviously continue to use them myself for all my doggie needs! Thank you Your Dogs Club!
12 april 2023
So convenient
Automatic delivery of dog food takes one worry off my list. Changing the delivery frequency was easy (just an email) as I had initially overestimated how much we’d need. Lovely service
12 april 2023
Antwoord van Your Dog's Club
Hi Kath, thank you for the lovely review. We're so pleased that our subscription service gives you peace of mind that your deliveries will always reach you when you need them and that you don't have to worry about your dog's food. :)
Antwoord van Your Dog's Club
Thank you for the great review, we look forward to welcoming you back soon for another 5 star shopping experience!
Good service
12 april 2023
Antwoord van Your Dog's Club
Great to hear! Thank you so much for the feedback and 5 stars!
Antwoord van Your Dog's Club
Thanks Andy! We're always pleased to hear that our service is up there! We look forward to your next order and another great experience with us!
Competitive prices and quick delivery.
11 april 2023
Antwoord van Your Dog's Club
Thank you so much! We work hard to ensure that we offer the best products at great prices, so feedback like this is always welcome!
Antwoord van Your Dog's Club
Hi Sylvia! Thank you so much for the great feedback, those points add up quickly don't they? Don't forget to use them against any future orders to get some great discounts!
Antwoord van Your Dog's Club
Thank you for the great feedback, we look forward to your next order and providing another 5 star experience for you!
Great product
Great product, great price but slower delivery than we anticipated meant we had to buy an additional 2kg bag from another vendor to stop gap.
Would buy again, but will need to take this in to consideration when timing the purchase.
9 april 2023
Antwoord van Your Dog's Club
Hi Michael, many thanks for your feedback. We'll certainly look into any delay that was caused by the courier but it is great to hear that the product was as you hoped and that you'd return to us again. We look forward to your next order and hope that delivery will be speedy as it usually is!
Always competitive price and delivery…
Always competitive price and delivery so efficient
10 april 2023
Antwoord van Your Dog's Club
This is great to hear! Thank you so much for the great feedback!
Great dog bed delivered promptly
Great dog bed delivered promptly and at a very good price. I would recommend this company
10 april 2023
Excellent service
10 april 2023
All good except for the delivery
All good except for the delivery. Evri said it would be delivered on 13th, but it was delivered on 14th.
We were in Edinburgh, so too late for my trip and it is now left outside until we return on 19th.
13 april 2023
Antwoord van Your Dog's Club
Hi Jacky, Many thanks for your feedback. Had we known there was a delay with delivery, we would have looked into this for you right away and if needed, could have updated the delivery address to a neighbour or a safe place location. Please do feel free to contact us on woof@yourdogsclub.co.uk if there are any issues with future orders and our Customer Service Team will be more than happy to help.
Quick service and suprise treats for…
Quick service and suprise treats for Floki who loved his parcel that came
7 april 2023
Antwoord van Your Dog's Club
Thank you for the review! We're so pleased to hear that Floki loved his parcel of goodies! Hopefully we can keep that tail wagging with all of his future orders!
Antwoord van Your Dog's Club
Great to hear! Thank you so much for shopping with us and we look forward to your next order!
Employ a better courier firm
Employ a better courier firm! Delivered to wrong address and left in an insecure location. Heavy parcel had to be retrieved by 70yo in inclement weather.
12 april 2023
Antwoord van Your Dog's Club
Hi Stuart, Many thanks for your feedback. Had we known that you had an issue with the delivery of your parcel, we would have addressed this immediately with our courier partner and arranged for it to be redelivered to the correct address. Please accept our sincerest apologies that you experienced this issue with the courier, we will take this up with them directly and try to determine why the delivery was made to the incorrect address. Should you have any issues at all with your future orders, please email us on woof@yourdogsclub.co.uk and we can investigate any concerns immediately. Many thanks, Your Dog's Club.
Antwoord van Your Dog's Club
Hi Judith, many thanks for your feedback. Had we been made aware of any delays with your delivery, we would have investigated as a matter or urgency for you, but we have had no contact from you regarding this order. As your order was placed over the Bank Holiday weekend, dispatch was on Tuesday 11th, which was the first working day back after Easter. Your updates from the courier have been to advise that it is in the network and now on it's way. We have looked into the tracking and can see that it is manifested for delivery today, which is within our standard delivery times given that we have had a Bank Holiday weekend. If you have had received notices of delay from the courier, please can you get in touch on woof@yourdogsclub.co.uk and speak to our Customer Services Team as we can see no notices of delay on the tracking so we will need to investigate this for you. Many thanks, Your Dog's Club
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