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3108 Del Prado Blvd S Suite 2, 33904, Cape Coral, Verenigde Staten
3,3
9 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered a hydrinity mask for the first time through this company and when it arrived damage and unusable, they told me there was nothing they would do about it. I reached out with the same concern on social media and they blocked me. I question the authenticity of the products that come from this site as I've never had that issue with this brand or product before
I absolutely love shopping with you! You’re my go-to source for skincare products because I know I’m always getting high-quality, authentic items. Every product I’ve purchased has been amazing and has worked so well for my skin. I also appreciate the care you put into your business and the excellent customer service you provide. It’s clear that you truly care about your customers and the products you offer. I highly recommend shopping with you to anyone looking for reliable skincare products and a wonderful shopping experience. Thank you for always providing such amazing products!
Never got my package. Customer service totally useless even tho I had bought insurance. When I went to go check my order to find where to contact package insurance, it was no where to be found and I know I bought it because I had seen other negative reviews so I decided to be safe. Clearly something shady with their website. SCAM SITE.
Antwoord van Your Skincare Source
Hello,
We take all feedback seriously and are always open to resolving concerns. However, after carefully reviewing our records, we are unable to locate any order, account, email correspondence, or customer interaction that matches the name associated with this review.
Your Skincare Source is committed to providing authentic, medical-grade skincare products and exceptional customer service. If you have genuinely had an experience with our company, we kindly invite you to contact us directly at [your customer service email] with your order number or details so we can properly assist you.
We believe reviews should reflect real customer experiences, and we are more than willing to resolve any verified issue promptly and professionally.
We look forward to hearing from you.
— The Your Skincare Source Team
Horrible service. I NEVER got the product i purchased and they don't have a phone number. When i finally was able to communicate with a chat person they told me that there was NOTHING they could do. I will NEVER do business with them again.
Antwoord van Your Skincare Source
Hi Vera!
I understand how frustrating this situation feels, and I’m truly sorry for the stress it’s caused. According to USPS tracking, the package was marked as delivered, as reflected on the USPS website.
While I know this isn’t the outcome you were hoping for, we do offer optional signature confirmation and shipping insurance at checkout to provide added peace of mind. I completely understand that not every customer chooses these options, but they are available for situations like this.
We also shared that USPS is able to pinpoint delivery locations within approximately three feet using GPS, and we recommended reaching out to them directly to request further assistance and to file a lost package claim. They will be the best resource to investigate what may have happened after delivery.
Our shipping policies are clearly outlined at checkout and at the bottom of every page on our website so customers can review all details before completing their purchase. Please let me know if you need help locating that information or if there’s anything else I can clarify for you.- Inga
I’ve shopped with them a few times, mostly because they ship faster than the other sites selling medical grade skincare! But this last purchase (Black Friday) won me over for good. I needed to stock up on some of my products and I received soooo many freebies it was insane. I even wrote them thinking I got the wrong order at first! But nopeee- it was all meant for me (and now my family for stocking stuffers) I live across the country and got my order so quick!! Please don’t lose that customer service, I’ll be back for more lol
Antwoord van Your Skincare Source
Thank you Allison!!! Wow, you made our day!!
Ive ordered twice from this website for my girlfriend and both times it went great. The website is easy to navigate and there were so many gifts with purchase I was shocked. Not to mention it got shipped out so fast!
Quick shipper. Great sales and incredible gift with purchase deals, I had one interaction with staff and she was very nice and helped me find the product I was looking for. I will shop more for sure.
Great customer service and team. Placed several orders so far and when I had questions about a product usage I was helped by a very nice person. This business also has great specials, and gifts, and is verified authorized vendor.
Worst company. Do not reply to emails or provide any service whatsoever.
Antwoord van Your Skincare Source
Hello,
We take all feedback seriously and are always open to resolving concerns. However, after carefully reviewing our records, we are unable to locate any order, account, email correspondence, or customer interaction that matches the name associated with this review.
Your Skincare Source is committed to providing authentic, medical-grade skincare products and exceptional customer service. If you have genuinely had an experience with our company, we kindly invite you to contact us directly at [your customer service email] with your order number or details so we can properly assist you.
We believe reviews should reflect real customer experiences, and we are more than willing to resolve any verified issue promptly and professionally.
We look forward to hearing from you.
— The Your Skincare Source Team
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