Yoursnugly Reviews 

I ordered a bear on 31st of August 26, when i paid for it it changed from GBP to euro's which was a red flag for me, so a few days later i cancelled the order. The company was very slow at refunding me &I had to go through my bank. Fast forward to now 28th October 26 (2months later), the order was dispatched in the middle of September & is still in China despite being told they are a Uk based company. I wont be buying anything else from them. I rate this seller 0/0

⭐ 1/5

I strongly advise anyone considering purchasing from Snugly to think twice.

On 24 August 2026, I placed an order totalling €44.36. I requested cancellation almost immediately, and Snugly confirmed IN WRITING that their fulfilment team had successfully stopped my order, that it would be cancelled, and that I would receive a full refund.

Fast-forward to 14 October, 51 days later, and I have received absolutely nothing. No product, no refund, no explanation and not a single follow-up email.

To make matters worse, I have now discovered that shipping information was created for my supposedly cancelled order on 12 October, almost SEVEN WEEKS after the company explicitly confirmed it had been stopped.

How does a company confirm an order has been cancelled, promise a full refund, completely ignore the customer for seven weeks, and then generate shipping information for that very same order?

I have now been forced to open a dispute with my bank to recover money that Snugly promised to return nearly two months ago. This could take another 6–8 weeks to resolve.

This is not simply poor customer service. It is a complete failure to honour a written commitment to a paying customer.

I have retained all correspondence, including their explicit confirmation that the order was stopped and a full refund would be issued.

Snugly, if you are reading this, I would appreciate an explanation as to why my money has been withheld for 51 days despite your written promise to refund it.

I am not asking for anything unreasonable. I simply want the money you agreed to return.

Until this is resolved, I cannot recommend this company to anyone. I will update this review if and when Snugly finally honours its commitment.

EDIT 20/10/26: I disputed the charge via my bank and was refunded in full. I once again was promised a refund via the company but they never delivered, my bank did immediately.

My order wasn’t even dispatched until 2 weeks after I placed the order, despite selecting express shipping and got delivered over a week later. By then I was away, so I couldn’t collect it. The parcel was later returned to sender, with tracking confirming the return date.

Since then, I’ve been trying to get a refund, including the express delivery charge. I’ve had to chase repeatedly and keep receiving the same response that they are waiting for their warehouse to confirm receipt, despite the courier tracking showing the parcel was returned weeks ago.

There is still no update or any real progress on the refund, and I’m being left to wait indefinitely for an internal warehouse confirmation that is completely outside of my control.

It’s been a very frustrating experience from start to finish, especially when the original issue began with an express order taking almost two weeks just to be dispatched.

Very disappointing overall.

I made a purchase on the 28.08, i ordered the wrong one by mistake so i made a 2nd. I told them right away i wanted to keep my 2nd order

They refunded me that but the 2nd order was cancelled instead

I'm still waiting for a full refund

Go get them on Amazon, £32 and next day shipping

Their customer service has been useless ever since I asked to cancel everything (i was not feeling comfortable with how vague they are)

This is such a bad customer service, no real visibility, no serious action, 2 weeks I have done my order and there is no tracking number no ETA.

Very poor experience. I was sent three different discount codes for increasing amounts (10%, 15%, 20%), none of which actually worked. I ordered (at full price) on 15th March, with a quoted delivery time of 5-6 days. Did not receive any order confirmation. They emailed me on 17th March with an order number to ask me to confirm what I had ordered. I emailed on 21st March to chase up dispatch and was informed that they had no record of my order. They finally located my order on 1st April and confirmed dispatch then. It arrived on 7th April. Apparently I will be receiving a 20% refund for the discount code which did not work, but I have yet to receive this.
All emails from the company are clearly AI generated (excessively verbose and largely nonsensical).
The product itself seems good and my son wants me to give 5 stars for that, but they really need to work on their communication and logistics. I would not recommend, or order again.