Yumbiltong Reviews 21

I ordered a package on March 5th, and today is April 17th. The package was actually shipped, but due to the courier’s policy (restrictions on gas containers — in my case, a deodorant), the delivery was not completed. I was not informed about this until I contacted customer support myself. All the necessary information about my package was only provided upon my request, not in advance.

I was promised a refund for the item, but it has already been a week and the funds are still being processed.

This review will be updated once the refund for the package has been completed.

AVOID!
HORRIBLE EXPERIENCE!

Apart from other mistakes by the company, I ordered 12 bottles of shampoo but instead I got 12 bottles of conditioner.

PayPal and Yumbiltong wanted me to send back the 12 bottles of conditioner at my expense.

Delivery price made it not worth the trouble.

Closed account with PayPal too.

After waiting for weeks and weeks , finally my order arrived. But 4 things where missing. I emaild the company about the missing items but of course no more answer. What did you expect? So my advice dont waste your money.
You want to know the details , here they are , order number YBF256765 i emailed about a week ago when i recieved the paçkaged but still no answer. Other mails answered within one day so.....

Die Lieferung hat ca 10 Tage gedauert. Das ist hinnehmbar- dafür, dass von Portugal versendet wird.
Was aber gar nicht geht ist, dass die Hälfte der bestellten Ware nicht geliefert wird und man KEINE Infos dazu bekommt. Erst nachdem man sich beim Kundenservice meldet, bekommt man die Rückerstattung. Obwohl sie genau wissen, dass nur die Hälfte der Ware versendet wurde, ohne eine einzige Info per Email oder sonstwo.
Die Produktbeschreibungen sind auch sehr irreführend bzw komplett falsch!
Z.b. werden so aus Zimtkeksen einfach mal Kokoskekse. Ist ja fast das Gleiche...

Absolutely crazy company to deal with!
These people have atrocious customer service skills, easily witnessed by other comments here. They make legal threats even though they are clearly in the wrong when tracking number they provided clearly states the goods did not even arrive to post office, yet alone, on the date they claimed to have shipped. They accept no responsibility for their actions. Disgusting people, do not buy from them.

Avoid at all costs. Items missing and spillage all over the package. They deny responsability and tell you items will be refunded. Three weeks have passed and I am still waiting.

You did not refund me and unless somebody along the line opened a spice tub and sprinkled it all over the box, the issue was on your end. The box wasn.t damaged because it wasn.t opened on route, you didn.t package it properly. The least you could do is accept responsability, not lie and expect a good comment on the "speedy delivery".

Very poor service tracking of my parcel was impossible as apparently so they said it was down to the couriers, when it arrived 3 items missing. I placed another order prior to receiving my Parcel, yes I know a daft thing yo do however let's just see what happens. However not holding my breath. They talk the talk but don't walk the walk.

Scammers, 1 month later and no order or reply from support, they disable comments on their instagram ads clearly due to negative reviews like many here, they threaten baseless legal action against customers that posts reviews and dox customer details when there is a disagreement.

- Order placed on Feb 26
- As of 12 Mar 16h44 tracking number given states: Awaiting delivery to the post office. The shipment information has been received.
- Today is the 23nd of March

They have not even sent it to the post office.
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EDIT: They also are delusional, instead of apologizing and replying to support emails (2 sent) they issue a baseless legal threat due to this review. Even as of today (23rd March) the tracking number clearly shows it hasn't even been handed over to post office.

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Dear Tomasz,

We have become aware of the negative reviews you have posted about our business. Let us be absolutely clear: your statements are false and damaging.

Your order was shipped on the same day it was placed, February 26, and we possess full documentation to prove this.

Any delay that occurred thereafter lies solely with the carrier and is entirely outside of our control. You were provided with the shipment case number as well as direct contact details for CTT so that you could verify this yourself. Despite this, you have chosen to publish misleading and harmful claims. Such actions are not only irresponsible but may also constitute defamation under applicable Polish and EU law.

As a result, this matter has now been formally escalated to our legal department. Unless the reviews are removed immediately, we will proceed with legal action without further notice. This may include seeking financial compensation for reputational damage for each day the content remains publicly accessible, in addition to any other remedies available to us.

This is your final opportunity to resolve the matter amicably. Thank you.

Kind regards,
Dr.Wolfgang

Customer Support
The Yum Family Shop
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EDIT:

They have apparently issued a refund but still threaten me with legal action

This is not a stable or trustworthy business in a commercial sense. It is a small Portuguese entity with minimal capital that entered sustained insolvency proceedings in 2023.
The date of domain registration and previous history dismisses claims they have been operating for a long time as they claim. This is a cheap drop-ship operation with absolutely crazy customer service.

This is the kind of absolutely crazy customer support you can expect from them:
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We are proceeding with formal action in relation to harassment, threats, and reputational damage. This may include civil claims and referral to the relevant authorities.

You are hereby formally instructed to cease and desist from all contact with us, including calls, messages, emails, or any further public postings. Any additional contact will be documented and immediately added to the legal file being opened in Poland.

No further communication will be entered into.

Dr. Wolfgang

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EDIT:
They are also publishing my name against acceptable use of data processing per GDRP and complaint will be filed

BTW, I actually hope you are being serious about contacting the Police for harassment given you have breached my privacy in regards to GDRP and clearly misled this whole situation and narrative which is easily proven by the bogus tracking number that does not even align with the date you claimed to ship items.

Bestellt 25.2 2026 am 16.3.2026 die Firma Kontaktiert wo meine Ware bleibt habe bis heute 20.3.26 keine Antwort bekommen.
Nie mehr wieder nicht zu empfehlen.

Kirchermeier

I placed an order on 27th January and it should have arrived by the 13th Feb. I did not arrive by this time, I reached out to customer services and they said the order was delayed by a couple of days. After still not receiving my order a couple of days later I reached out again and they had advised that my package had been lost and if they could not locate it they would refund me. I have contacted them 3 times since to request the refund and I have been ignored.

Ware ist verschimmelt geliefert worden . Das sind Spanische Schweine.....
Nichts bestellen !!!!!!!!!!!!!!!!!!!!!!!!!!!!

El envío tardó en total más de dos semanas de Portugal a España debido al mal tiempo y a las borrascas, pero cuando el paquete empezó a moverse tardó cinco días en llegar.

Pedí unos bollycaos a esta tienda portuguesa para probar porque en España los bollycaos están malísimos y me ha sorprendido que en Portugal tienen el mismo sabor que antaño y están buenísimos.

En los correos han sido muy amables contestándome las dudas.

Por mi parte, tienda totalmente recomendable.

i know it its a fake side

Una empresa por denominarla de alguna manera que solo me hizo un fraude ya que le pedí una cosa y me mandó otra ,además tardaron más de dos meses en entregármelo .una vergüenza ,nunca más consumiré de ella y recomiendo no hacerlo .

I was excited to find this shop because it offered an amazing selection of items otherwise not available to me locally. I ordered on Nov 22 and received it on Dec 23 which is long (within EU) but ok, I understand it's a busy season. Each item was carefully packaged in bubble wrap and bags and I appreciate the effort to keep it safe during transit. However, one bottle came spilled and three items were completely missing. The box was otherwise intact. I emailed the company with pictures of the broken bottle immediately and was replied to very quickly, which I also appreciate. They asked me to send more pictures and said they would file a claim but because of holidays it would be a lengthy process. I said don't worry about the broken bottle, just compensate for the missing items. I had already binned the box and how can I take a photo to prove the items were missing anyway. And then I was ghosted. I followed up multiple times, waited for the holidays to be over, emailed again after New Year's and never got a reply again.
It's very sad because I was excited to find a shop stocking my favorite items. Customer service is horrendous. Never again.

---After receiving a reply I changed my review from 2 to 1 stars ---

1. I was definitely missing three items. One bottle broken.
2. I was not replied to after Dec 23rd. Or issued a refund or a store credit (as they state in their ToS they issue store credit for missing items and customer has to pay their shipping again). I checked spam as well.As my store account.
3. I did understand it was Xmas season and waited until Jan 5th to follow up with proper email, not just a word 'hello' and I did provide them with screenshots of said emails later on. Clearly an issue of their system or computer illiteracy.
4. They called me, sent me multiple emails asking to delete the review, long rants about disabled staff and CCTV and God and tax.
5. I have not been issued a refund as of yet.

--edit 3----

Refund received, along with five paragraphs of "May you receive a hundredfold of what you did to my staff. Your dishonesty is frightening....Please enjoy the refund....Life is short! believe me..."

Love this shop, always so sweet and kind with replies, just love all the goodies, will never stop buying or getting enough of all the candy kinds

Not just a shop they’re not Amazon. When you email, you get a real human writing back. Every item in my box was wrapped in brown paper. Authentic shop and great quality, with excellent value for money. I don’t mind paying more to support a small business in need rather than a machine empire.
Look, I’m about to place my 31st order for these, and I cannot get enough. You get tons of free gifts once you’ve ordered more than ten times. The reviewer who wrote “poorly” must be high on something. If you can’t afford shipping, don’t buy. Seriously, where do people get off? On Amazon I pay 29 for under a kilo and the item arrives looking like it went to hell and back. With this shop, that will never happen.
Cannot recommend it enough. If you read bad reviews, they’re all petty someone gets sent a missing item and then gets a refund for it. Like… hello? Or they get offered a replacement. Really, if I order something, I’d rather get something than nothing, just saying. If you don’t have money, maybe leave buying to real buyers.
This shop is cool, the staff are sweet and kind. I even get a smiley note inside the box if they need to explain something. No other shops do this anymore. There is nothing like humans and supporting good people who spend all their money helping those in need. I’ll never stop buying here.

Terrible company. Ordered South African wine gums, they sent me UK wine gums. Raised a Paypal case, to be told I have to pay for the return postage, which is the majority of the money owed back to me. Absolutely terrible - zero comms from the seller at all.

I will never deal with these people again, and would say the same thing to anyone wanting to. They are one of the worst organisations I have dealt with.

Edit - now they are sending me these pathetic emails:

We kindly ask you to remove this review within the next few hours. If not, we will have to forward the matter to our legal representative, PayPal and His Majesty’s authorities.

PayPal specifically contacted us and asked whether we would accept the return. We confirmed immediately that of course we would. PayPal then informed us that you decided not to return the item, and for that reason the case was closed in our favour.

Posting a negative review after refusing the return that PayPal requested is not permitted under their rules or His Majesty’s consumer regulations. It is considered defamatory when the platform already made a final decision.

Please remove the review as soon as possible to prevent this from escalating further.

Kind Regards

Legal

If they think they can threaten me like this, they have another thing coming. They also lie - Paypal refunded me. Paypal and Trustpilot are not connected, so there is absolutely no way that they can influence Paypal at all. Lies and poor customer service. Yet more evidence to avoid this organisation.

Just like the previous reviewer, they threatened to post a screenshot of the transaction with my name and email address on it - they had better have a great legal team if they do that.

Remember - all this because they are incapable of sending out the correct items, or did they try to rip me off by shipping inferior products - seems the latter could indeed be the case.

They say they responded immediately to the Paypal claim - another lie - I have evidence that they took over a week to get any kind of resolution, thanks in no small part to this seller, not contacting me directly at any time.

Message to the seller - why not issue a full apology for the mess you (and only you) have created - it would look much better for you if you do. Advertising one thing and sending another is actually illegal, even internationally- food for thought!

Edit 2:

They have eventually refunded me, although it was not an easy transaction at all. I have to be fair here though, and mention that they have refunded me - admittedly for an issue that was all their fault, but even so. They were still exceptionally bad to deal with, with lots of lies and threats, so this review stands as caution to any other buyers that prefer their deals to be honest and professional.

Anyone who thinks Beacons Maynards and Bassetts Maynards are the same have got no idea what they are talking about. They have CLEARLY not tasted both, or they would never make such a stupid comment. The recipes are completely different.

I ordered some trebor mints as the picture clearly displayed the blue trebor spearmint, this flavour is rather hard to find hence me even ordering from Portugal for UK delivery.

The website address for that product also specifically states "trebor-extra-strong-spearmint-roll"
Nowhere in the item description does it state that it would be anything other than what I'd expect to be delivered.

Once the item arrived it was infact not the correct item, there was a box of xxx trebor peppermint mints.
I reached out to support to be told that, "you received what you ordered." and that "manufacturer sometimes make changes to packaging" with no subsequent replies.

Had I of known this is what I was ordering I would not have ordered at all. I could go get these mints anywhere in the UK for a fraction of the price.

__________________________________________________________
25/11/2025 Edit:
In retaliation it appears that they have decided to post my full name and address in response to the review which is in clear violation of GDPR and their own privacy policy which is an interesting strategy.

They have changed the website listing now showing that the product could come differently but unforunately they are claiming that it stated this prior to ordering. (it didn't)
Fortunately I have documentaion of the websites in it's two different states before ordering and after.

Claming that I refuse to return the item is strange considering a return or refund hasn't even been discussed, just a way of attempting to discredit what I have to say.

25/11/2025 - 15:38
Reply from Biltong was removed by trustpilot since they doxed me and it was in violation of guidelines by trustpilot. 10/10 would recommend trustpilot support.

I ordered 3 boxes of Krave Dark Chocolate (410g) from Yum Biltong and after a 3-week delay received Krave Milk Chocolate (375g) instead — a completely different flavour and smaller weight. I was never informed of any substitution, and the seller could not provide proof that any notification was sent.

They later blamed my opting out of marketing emails, even though product substitutions are transactional updates, not marketing. They then referenced their terms of service to justify the switch, despite those terms only allowing substitutions when a product is discontinued or out of stock. This is effectively a bait and switch.

The seller initially offered £1.50 per box in compensation but only refunded £3.00 instead of £4.50. When I raised the issue, they ignored it and refused to provide a prepaid return label, even though the error was theirs. They also made false legal threats, claiming I could face €5,000 in legal fees for opening a PayPal dispute — an intimidation tactic with no basis in PayPal policy or UK consumer law.

I escalated the issue with PayPal, who reviewed the evidence and ruled in my favour, confirming that the item was not as described. Despite this, the seller has since had my previous Trustpilot review removed, calling it defamatory, even though everything stated was factual and supported by documentation.

Constructive feedback:
• Do not substitute products without consent
• Ensure refund amounts are correct
• Provide prepaid return labels when the seller is at fault
• Stop using legal threats and misleading terms to silence customers
• Focus on transparency and accountability in customer service

This experience showed a clear lack of integrity and professionalism. I would strongly advise others to avoid this retailer.