Zailarah Reviews 13

3.5 stars
Overall I had a great experience with this, customer service was prompt, friendly and helpful. Shipping was quite fast as well. I bought one of the lace up linen abayas in a 58” around 6 months ago and it’s held up pretty great.

Some downsides/things to consider:

Sizing is limited. On the website only length sizes are mentioned, but nothing about S/M/L or bust/waist measurements. The 58” came in packaging labelled as an XL- which worked out for me but may not for someone thinner but same height.

The fabric is not pre washed so shrinkage is definitely something that will occur, they do advertise this— but again only in terms of length, which is not great as when the dress shrinks it shrinks all over. Unwashed the dress fit a little loosely around my body but was very long, after washing the length was perfect but the around my body it became much more fitted which is not as modest as i was hoping for. Additionally the pockets shrunk as well, I have an iphone 13 and about 1/3 of it sticks out when i put it in my pocket.

Lastly, for some reason the belt used to lace up the dress did not hold up well. there was a seam in the middle of it that ripped or something in the wash— nothing like this happened to the rest of the dress and I did follow wash instructions so not sure what went wrong there.

That said, i love the fabric, the feel, and how it looks on me. I would definitely try another dress from them but hope that the above mentioned concerns can be addressed

Order placed for 2 items on 30 April. It's 14th May today and checked order details - one is still being processed in the warehouse and the other has only just been shipped on 13th..

I received an email from the team with an apology that one item is out of stock and that they should have informed me sooner; the other item is on way. I was only given option to refund back to store credit or exchange an item with a complimentary hijab for both options. Managed to get refund back to original payment method.

The other item that has arrived is fine and i'm happy with it. But overall stressful experience; I think customer service needs improvement.

We ordered multiple dresses from them. When we received it my wife washed one and saw how much it shrunk, but we knew that was a risk. The issue I have is the dresses that were not warn or washed we have been trying to return and had have ZERO RESPONSE FROM THE COMPANY. We have emailed them 3 times and messages on instagram. This is ridiculous and I would not recommend them at all.

I placed an order on March 7th and I still haven’t gotten a tracking number. I’ve tried reaching out to them on their website, Instagram, even email and there’s been no response. Starting to feel like this is a scam

I bought a dress from here and wore it to a speaking engagement. It was comfortable and flattering and modest. Just stunning! Thank you!

SCAM
No customer service. I ordered on their website and was not satisfied with the quality, it was very cheap. So I requested a return but received no response. I've lost 200€ and it's been three weeks since I've been trying to reach someone!!!

Great customer service! Beautiful abayas that’s are super comfortable and breathable. Highly recommend and will order from again.

The simple linen abaya is so elegant and comfy! I really loved the fabric texture, length, and color. I would say that the fabric is quite thin; I must use an underskirt. I washed the dress with cold water and let it air-dry, as you should with natural fabrics. But, the fabric still shrunk too much around the zipper, making the entire zipper look noticeably wavy. That could be a stitching issue or the fabric wasn’t pre-washed before sewing. The concept of the brand and the designs is remarkable, I can’t wait to see them grow! Go natural fabrics!

I'd say for this quality its a bit overpriced but the fabric and stitching is decent. I reckon a lot of the cost goes to their shipping as it comes direct from China. Saying that, its better getting this type of fabric which feels very comfortable over polyester made abayas for the same price or even more. I was updated on my shipping times and parcel arrived neatly packaged.
The linen abayas are too tight around the legs they need to be a bit wider here to let you walk in full strides.

Great customer service. Beautiful dress. Very happy with my purchase!

I ordered the large lace up linen abaya. The natural fabric breathes wonderfully and feels good on. The lace up style is flattering and comfortable. I really like it. Definitely recommend.

Note: I purchased a large, but my 17 inch wide shoulders make it a tight fit there. Might want to size up if you have broad shoulders, since this fabric has no stretch.

Overall a great purchase.

The dresses are beautiful. The natural fabric makes it very confortable to wear. The perk of the dress is that it doesn’t need to be ironed which is so great ! The company is very is available to respond very kindly to our questions. We should support this kind of company like zailarah which makes product good for our body, the environment and ethically made.

Natural materials in the abaya world are scarce. I’m so happy to find a company devoted to natural fabrics that are not only better for you but better for the planet. The fabric is exceptional quality and the customer care has been so kind and receptive to feedback. I will continue to support this company.