Zalando Reviews 

Let's start with no support...at all. You can say if a company is client oriented when they provide clients with contact details.

In my case, I wanted to return something and the process failed to create the pick up order. The return process is miles away from their competitors...you are being asked to manually add all the details while this is in general an automatic process. When this process fails...you have zero contact details...you are on your own. Disappointing.

I bought couple of items from this store.
The experience when I’ve made the purchase and when I needed to return an item was ok.
The reason for my 3 stars rating is that I have bought an hat from carhartt, and I was quite unhappy with the quality of the product. I wanted to write a review to the product on their store, but they do not have this option. Very strange!

AVOID AVOID!!! SCAMMERS!

AM COMANDAT UN PRODUS PE CARE L AM RETURNAT SI AU TRECUT 3 SAPTAMANI SI TOT NU MI AM PRIMIT BANII INAPOI.

ZALANDO REFUZA SA IMI FACA REFUND PE MOTIV SA LE TRIMIT O CHITANTA PE CARE FAN CURIER O ARE.

AM SUNAT LA FAN CURIER. DA VA TRIMITEM SI UITE ASA 3 SAPT. AU TRECUT.

NISTE INCOMPETENTI COMUNISTI.

SCAMMERS!

NU COMANDATI SUB NICI O FORMA!!!!!

LE VOI FACE RECLAMTIE LA PROTECTIA CONSUMATORILOR.

One of the worst customer support experiences I have ever had.

I bought a gift card thinking that you can use it on purchasing a watch since it was not mentioned anywhere in the terms and conditions that you can only use it on fashion items.

I contacted the support and they are aware that it is not written in the terms and conditions that you cannot use it on items other then fashion but they refuse to give a solution and only say that it will not happen again which is not a solution.

They keep copy and pasting the emails and refuse to escalate the case to a complaint team.

Completely unprofessional and a big scam. I wasted my money on something that is unusable.

You have to send 2 emails every time so they can respond to you after the 24h pass.

On the 1st of Nov i placed an order to Zalando, on the 3rd i received a message that it had shipped and that it will be delivered between 8-11 of November. Normaly you receive a tracking number that you can check the status of your order with. On the 8th i still did not have a valid tracking no, so i called customer service and they said i had to wait until the 11th before they can do anything about my order. Called again on the 10th, git still same answer. On the 11th they finaly agreed to check my status, but said they had sent an inquiry to the courier, and i need to wait for at least 4 more days for an answer. I got in contact with the carrier myself to check status, and the carrier confirmed they had not picked-up my package. Called them back, asked to speak to a manager. They said they could not transfer my call, and a manager will be calling me in a while. Did not get the call so i called back on monday, specifically asked they don t cancel my order as they could have easily shipped it again. They said they would come back with an answer and canceled my order. During the several calls i had with them, it felt like i was talking to a wall. I have NEVER SEEN SUCH BAD CUSTOMER RELATIONS, and i am a frequent online customer. Horrible experience! Avoid at all cost! Not worth the headacke