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Zekivo is a digital commerce platform that provides licensed digital entertainment products and related services to customers in Indonesia and international markets. The company focuses on delivering officially distributed digital content, including game-related digital licenses, vouchers, and other virtual products, through a secure and reliable online system. All products available on Zekivo are obtained from trusted and legitimate sources. Transactions are processed using automated systems that ensure accurate and timely delivery once payment has been successfully completed. This enables customers to access their purchased digital products efficiently while maintaining a high standard of operational security. Zekivo operates with a strong emphasis on transparency, compliance, and responsible business practices. The platform applies secure payment processing, fraud prevention measures, and data protection standards in accordance with applicable regulations and industry best practices. Customer information and transaction data are handled with care to ensure privacy and security at all times. Customer satisfaction is a key priority for Zekivo. The company provides dedicated customer support to assist with order inquiries, technical issues, and post-purchase concerns. Customer feedback is actively reviewed to continuously improve service quality, platform performance, and overall user experience. Through professional operations, clear policies, and ongoing service improvements, Zekivo aims to establish itself as a trusted digital distribution platform. The company is committed to long-term sustainability and to building strong relationships with customers, business partners, and payment service providers.
Indonesië
3,0
7 reviews
Heeft nog niet op negatieve reviews gereageerd
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Made an order for a game. In stock. ''Receive in 15 minutes'' it's been over 24 hours. Asked in several places. Never got any replies even after a whole day.
Don't order from them, I don't know if they ever deliver but clearly they are awful at communication.
Don't risk your money.
I purchased a Steam Wallet, but the code did not work. I then contacted chat support to request a refund. At the beginning, the support team responded fairly quickly and provided information, but the refund has still not been processed until now.
I have repeatedly followed up for updates, but I have not received any responses. This issue has been ongoing for almost two months since February, and the last reply I received from chat support was two weeks ago. Since then, there has been no further information.
The refund process here is extremely poor, and there is very little communication or transparency regarding its status.
don't buy anything at here customer service lie all the time. refund unlimited wait. never reply you be aware black list for sure already ask my credit card bank dealing it many thank
thank for Wasting time.
I ordered two nintendo eshop gift cards. They claimed to have an instant delivery then I didn't receive anything and told me to wait 48h for a manual review process to finish and if I wanted to have it quicker to follow a KYC guideline, and no one is responding till now for my requests to get a status update or to get a refund
--Edit--
I got my full refund and thanks for the support person who was willing to help and made sure I got my refund. I hope in the future there is a better communication in terms of time to receive and frequent update on order status
Antwoord van Zekivo
Dear Islam,
I sincerely apologize for the frustration caused by the delay and the manual review process. We strive for instant delivery, but occasionally, certain orders trigger a manual security check to ensure safety for both parties.
As we discussed in our chat, I have issued a full refund for your order because we couldn't fulfill the keys at the quality/price standard we aim for at this time. Please check your bank account or original payment method, as the funds should be returning to you shortly.
We have taken your feedback seriously and will work on making our delivery expectations clearer. We hope you might consider updating this review once you have confirmed receipt of your refund. Thank you for your patience.
semua key yang di beli works, cuman minusnya lama lending tapi semuanya mantap recomend harga murah.
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